SOLUTION-LENS.COM

QUESTIONS AND REPLIES


HOTMAIL / MSN / LIVE / OUTLOOK

SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.


WHAT YOU NEED TO KNOW TO MAKE AN ORDER

CLICK HERE 

 

WEBSITE TO TRACK YOUR ORDER

CLICK HERE


FIND YOUR TRACKING NUMBER

CLICK HERE

 

PLEASE POST YOUR QUESTIONS HERE AND CHECK YOUR SPAM/BULK FOLDER WITHIN FEW HOURS

BUT FIRST ADD NOW OUR EMAIL ADDRESS TO YOUR CONTACTS

SOLUTION-LENS.COM CONTACT ADDRESS

Using HOTMAIL / LIVE / OUTLOOK Email ? Change it !

WE ARE SORRY BUT HOTMAIL / MSN / LIVE / OUTLOOK BLOCK OUR MESSAGES SO IF YOU ARE WAITING FOR A REPLY PLEASE POST YOUR QUESTION ON THIS PAGE AND COME TO READ OUR REPLY WITHIN FEW HOURS

WE ALWAYS REPLY TO ALL MESSAGES

 

BUY 2 GET 1 FREE - BUY 5 GET 2 FREE - BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.90 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.90 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the "Comment box" before payment).

 

FREE CONTACT LENSES

If you want to take advantage of our "Buy 2 Get 1 Free" or "Buy 5 Get 2 Free + Express shipping" offers you must write the name of your free lenses in comment box just before payment. If you forget we won't send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: "Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)".

 

PRE-ORDER CONTACT LENSES

If you select "pre-order" lenses or "out of stock" lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR

OUT OF STOCK, PRE-ORDER ONLY: 1 MONTH DELIVERY

IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

 

PAYPAL PAYMENT AND 2CHECKOUT PAYMENT

PAYPAL WITHOUT ACCOUNT TO BUY CONTACT LENS

You can pay online wiith Paypal or 2checkout even if you do not want to open a Paypal account: just use your credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to know how to pay without a Paypal account

Click here to know how to pay wihout a credit card

  

WE SHIP ALL OUR PARCELS AS "GIFT", SO YOU WON'T HAVE TO PAY CUSTOMS DUTY AND YOU CAN ORDER LENSES FOR YOUR FRIENDS: WE DO NOT ADD ANY RECEIPT IN PARCELS, SO OUR LENSES ARE PERFECT FOR A LONG DISTANCE GIFT.

  

CLICK ON THESE LINKS FOR MORE INFORMATION

What are circle lenses ? What are "big eyes" lenses and Korean lenses ?

What is the difference between colored contacts lenses, circle lenses and big eyes lenses ?

Are circle lenses safe ? Can I wear circle lenses without any risk for my eyes ?

Can circle lenses be prescribed ? How to know what is my prescription for circle lenses ?

Can people with astigmatism wear circle lenses ? The same circle lenses as people without astigmatism ?

Can I wear my circle lenses with prescription glasses ?

How do I take care of my circle lenses ? How to wear circle lens without risk ?

Please help me, I feel pain when wearing my contact lenses, are they hurting my eyes ?

Should I wear in my contact lenses before or after applying makeup ?

Does inserting circle lenses hurt ? Are circle lenses comfortable to wear ?

Can I buy multiple lenses and keep them if I do not open them, will they expire fast ?

Please help me, this is my first time putting on color lenses, how to do, and what I shouldn't do ?

I just received my circle lenses, can I soak them in the same solution they came in ?

How to know when circle lenses are fake and unsafe to wear ? Do you sell only authentic circle lenses ?

Can circle contact lenses be worn while sleeping and swimming ? Is it dangerous for my eyes ?

 

If you have any other questions about contact lenses, big eyes, and circle lenses, please add a comment below and we will reply as quickly as possible.



HOTMAIL / MSN / LIVE / OUTLOOK

SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.

 

 




Comments

megannicholemohr's picture

I just ordered three pairs of

I just ordered three pairs of your contacts just a few minutes ago! So excited!! I live in South Dakota USA and I was wondering when I should be expecting them in the mail?

solutionlens's picture

Dear customer, ​​ Thank you

Dear customer,
​​
Thank you for your order.

You will receive your order within 10 days, but first you will get a confirmation message when your order will be ready to ship within few hours. Please read our message to make sure that everything is correct.

Thank you again for your purchase.

​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

megannicholemohr's picture

Wonderful! I just received

Wonderful! I just received the order summary, everything looks correct! Thanks for everything!

beba9992's picture

Hey , Im not sure but I think

Hey , Im not sure but I think you send me the wrong lenses. I bought dueba barbie tony silver 15mm and I received today pony sylver .. the bottle say sweet. And Im trying to send you a message but I cant , ( Validation error, please try again. If this error persists, please contact the site administrator.)

solutionlens's picture

Dear customer, ​​ Thank you

Dear customer,
​​
Thank you for your message.

We have received your Email and we have replied privately.

We are sorry if you haven't received the correct products but please check your contact lenses carefully and ignore the labels and anything written on the vials. It often happens that customers think that they haven't received the correct products when orders are actually correct 99% of the time:

- We need to ask you to check the lenses size and colors, not only trust what is written on the lids and labels because it often happen that manufacturers put wrong labels on the contact lens vials. Also, some contact lenses show a smaller diameter on the label because the biggest lenses are illegal in some countries where they are sold (manufacturers make only 1 label and sell their products worldwide).

- We buy contact lenses from many distributors who get these products from Korean manufacturers and apply their own labels and brands, so contact lenses are the ones that we declare even if labels (on vials and lids) show anything else. Diameter is always the one that we declare even it is written anything else.

​ ​- Contact lenses do not always exactly look like what you can see on the photos because it depends on your natural eyes color, so please make sure that you haven't received the correct products ​before sending us pictures. It is easy to know that you have received the correct products if you look closely.

Please reply to this message to send us pictures of the products that you have received (photo of all the lenses + photo of the lids) and we will compare them with the photos of the products that have been shipped.

Please do not send only photos of the lids or only photos of the lenses, we need both or we won't be able to check your order. We keep a record of all the products that we send and we will check these photos too.

Thank you again for your order and sorry for the inconvenience.

​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Marissa boyles's picture

I forgot to put apartment c

I forgot to put apartment c on my order. 4301 boyett apt c. Order number 91218

solutionlens's picture

Dear customer, ​​ Thank you

Dear customer,
​​
Thank you for your message.

We have completed your address.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, On August 20th, 2014

Hello,

On August 20th, 2014 your company had confirmed my request for sponsorship. I was wondering if the contacts have been returned back to sender or simply lost in the mail? I have yet to receive the contacts and it has been more than 10 days since I was confirmed.

solutionlens's picture

Hello, We are sorry but we

Hello,

We are sorry but we haven't send you a free pair because you haven't followed our instructions in the lastest message that we have sent.

Reviewers are warned since our first message that we do not send free lenses if all our instructions are not followed, and this is what happened.

Thank you again.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, I received my package

Hello,
I received my package a couple of days ago and for some reason one of the contact lenses are very uncomfortable and scratch my eye every time i wear it. I have checked to make sure the lens isn't inside out and i have changed my solution but it has not made a difference. I'm unable to wear one of the contact lenses and id just like to know what i can do.Thank you!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.​

We are very sorry and will send you a replacement lens.

Please read the Email that we have sent.

Thank you again for your order and sorry for the inconvenience.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello i want three circle

Hello i want three circle lens but in different models.. vassen, geo i don't have a prom? 39.80?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Here is what you need to know to order on our store:

- The final price that customers pay is the one displayed in their shopping cart, there is no discount available on the price that you see during checkout
- When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 1 or 2 months to receive them
- We send all orders declared as "GIFT" with $10 value, without invoice and without company name, just as if your friend sent you a gift, no tax has to be paid to customs.
- We only sell contact lenses that are approved in USA, Europe and Asia
​- We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en
- We sell only plano contact lenses without correction/degree/RX.
- We only sell soft contact lenses and you do not need a prescription.
- You can keep our contact lenses 5 years if they are not opened.
- We send orders to any country without exception.
- Shipping is always free (Standard 10 days delivery if you order less than 5 pairs).
- Free tracking number for all orders
- Free lens cases for all contact lenses and orders
- All the products added to the cart must be paid at the price displayed.
- Some lenses cost more than $19.90 and the correct price is the price that you see.
- You can buy and mix any lens brands or colors to get free pairs.
- Free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs.
- Do not add free pairs to your cart or you will pay them: if you are eligible for free pairs copy their page links in the "Comment box" that you will see during checkout.
- You can use your credit card on our bank secure payment system if you do not want to use Paypal, in case of problem try both payment systems.
- We usually do not send orders by Express mail to South-America because Registered airmail is the only way to avoid customs duty there.
If you have a special request please reply to this message to contact us.

Thank you again for your order.

Kind regards,
http://www.solution-lens.com

Anonymous on Solution-Lens.com's picture

Hello, i want to have free

Hello, i want to have free contact, because when i get that i want to do a photo, and a film, and add that for many pages about Pastel Goth. Most Pastel Goth girl are wear concats, and they want to buy it. Than i can write there, than solution-lens are great shop. and than i can addect there photo when i am wearing your contact. And i can do many films about your contact. I can invite many people to buy your contact. I was do page on Facebook about your contact. I was write about your contact on twitter. I was do a blog with photo your contact. I want to do a film after that, when i am win the contact. i want to have many par contact, then i can do many films about your contact. Then Polish girl and boys can buy your contact.

solutionlens's picture

Hello, Thank you to make a

Hello,

Thank you to make a review of our products and shop. We will send you a free pair of contact lenses that we choose if you follow our instructions but we cannot reply to any questions on this topic because everything is clear on this page. We only send confirmation that we will send free lenses to people who follow our instructions and If you do not get a reply just understand what you did wrong and try again the correct way until we confirm your application. These rules are strict for all English language reviews, but if you can make a review in a different language just publish a page that means "CHEAP CONTACT LENS SHOP SOLUTION-LENS.COM" in your own language on your blog, Youtube or Facebook to show us that you own it.

WHAT YOU MUST DO NOW BEFORE WE SEND YOUR FREE CONTACT LENSES TO SHOW THAT YOU ARE A SERIOUS BLOGGER

You must publish a video AND a blog called: “CIRCLE LENS REVIEW SOLUTION-LENS.COM CONTACT LENS SHOP ”, here is how to do:

1- Download 5 pictures (at least) of the contact lenses that you like on our shop
2- Upload these pictures on Youtube to make a video (select Photo slideshow):
http://www.youtube.com/upload
3- Upload these pictures on Blogger and/or Tumblr and/or Facebook (not on your timeline) to make a blog page, please follow these links:
http://www.blogger.com
http://www.tumblr.com/new/blog
http://www.facebook.com/pages/create
4- Add a link to this page on your blog and video descriptions, add a text to invite readers to join our giveaway:
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...
5- Send us the links to the created page and video + your name & shipping address, then we will send you the pair of contact lenses that we select for you
6- Add our Email address to your contacts list to receive our reply

​- ​NO REPLY FROM US? Just wonder what you forgot or what you have done wrong before sending a new request because we do not reply to incomplete messages.

Conditions:
- Your blog, Youtube or Facebook pages must be public, we do not accept reviews if visitors need to login to see your review.
- We only offer plano circle lenses without correction (0.0).
- You are not allowed to delete your review for any reason after you publish it and the online shops community will be informed if any review is deleted by reviewers who received free contact lenses.
- if you make a good review we will send you as many pairs of lenses as you want to review and we will also inform other shops that you are a good blogger who deserves free products. If you do not make the promised review you will never be able to get any free products from any online shop because all shops share details of dishonest bloggers.

​If you do not want to follow our instructions you can buy a pair of contact lenses to make a review and we will send you the free pair that you want without conditions after you publish your review. If you want to review a pair that you choose this is the only solution because if we send your free pair first we select the one that we want.

Thank you for your reply and do not forget to add our Email address to your contacts or you won't receive our next messages.

Lovely eye blink,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/pages/Solution-Lens/344145415755343

Anonymous on Solution-Lens.com's picture

I wanted to add some products

I wanted to add some products in the cart but for some reason when i click on the "BUY NOW" button it appears "validation error, if this problem persists please contact the adm"

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we only know that this error can happen when customers use an automatic translator as Google Chrome to translate the page.

If you are not using any program please try to close your Internet browser (Chrome, Firefox, Internet Explorer, Safari...) and restart it.

If it doesn't work please reply to this message to send us more information about your problem.

​Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/pages/Solution-Lens/344145415755343

Jux's picture

Hello, I would like to know

Hello, I would like to know if buying these two pairs of contact lenses
1.- http://www.solution-lens.com/geo-tri-color-world-series-blue-contact-len...
2.- http://www.solution-lens.com/dueba-barbie-cl21-red-flower-2-tone-hot-red...

you might ask this as a free

3.- http://www.solution-lens.com/vassen-miranda-series-pink-colored-contact-...

check its description and had nothing about it that could not be, but wanted to make sure if it is possible to make this request or not.

or i can buy one of 29.90us more other 19.90us and the third of 19.90us may be free?

that have good night
Thank you!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry you but you cannot buy 2 pairs that cost $19.90 and choose 1 free pair that costs $29.90.

If you want a free pair that costs $29.90 you must buy 2 pairs that cost $29.90.

The best solution for you is to buy 1 pair that costs $19.90 and 1 pair that costs $29.90, then choose a free pair sold $19.90.

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

leilianaelena's picture

Hi, You guys have been

Hi, You guys have been wonderful in replying back fast and helping me with my concerns. This is my first time ordering online and from another country as well so I'm trying to understand the process.I have a couple of questions? I don't know if I'm using the correct tracking number or it has been updated to something else on USPS because the status has been stuck on "Origin Post is Preparing Shipment" Also how long will it typically take to mail to Florida because a family emergency came up and I don't know if I will be there to receive my package. Is it alright if anybody in the home sign for it? And also once I do receive my package I also want to go ahead and order 5 pairs and was wondering how long will it take with express shipping to get to Florida? Thank you so much for all you quick responses. Looking forward to my new Contacts :)

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Please read again the order confirmation message that we have just sent one more time, as it contains all the information that you need to know about your order.

Anybody who will be at home can sign the form to receive your parcel or you will have to visit your post office if nobody is there to receive your order.

Express shipping to USA takes around 5 days but is often faster.

Thank you again for your purchase.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

I was wondering if you could

I was wondering if you could tell me which contact lens are pictured on the following page:
http://www.solution-lens.com/where-to-get-halloween-contact-lenses-fda-a...
Thank You for your help

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Similar contact lenses to the ones that you can see on this picture are:

http://www.solution-lens.com/vassen-sugar-gray-contact-lens.html

http://www.solution-lens.com/geo-xtra-size-natural-wmi-241-gray-circle-c...

http://www.solution-lens.com/geo-flower-series-bonaire-wfl-a65-xtra-size...

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Hi, I have waited a week

Hi,
I have waited a week since I last sent an email and I still have not received my order. I was just wonderingi if my tracking number has been updated because I am not able to track my order with my local post office. Thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Your order is delayed because of customs clearance and the tracking number will be updated as soon as the parcel will leave customs office.

Our customers never have to pay any tax because we declare all parcels as "GIFT" without any company name but orders still have to go through customs and it can take few days.

In case your parcel would be delayed longer we will send you a new one.

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Rikku Ast's picture

Hi there! We are from Mexico,

Hi there! We are from Mexico, and we already had bought you before, but now we want to spend on a huge bounch of lenses. I read about the free express shipping over the 99USD, and wanted to make sure if Mexico applies, 'cause before some websites said to me that they didn't ship over here, but now the shippment's rules change so now they can do it.
It's pretty important to me the express shipping, so if you can't make it I will probably ned to make the bought with someone else.

Thank you for your soon repply. Have a nice day

solutionlens's picture

​Dear customer, ​Thank you

​Dear customer,

​Thank you for your message.

We are sorry but we haven't got any information that shipping rules to Mexico have changed and won't take the risk. We have dozens of customers from Mexico and they all want shipping to be done by Registered Airmail to avoid customs, as any shop owner can manage to buy products in advance to keep a good stock.

But if you want that we send orders by Express mail to your country you must type "EXPRESS" in the "Comment box" box that you will see during checkout but:
- you cannot pay with Paypal (you must use your credit card on our bank payment system)
- you cannot choose free pairs
- we are not responsible in case of problems with your customs or if you have to pay tax to receive your orders
- If you order less than 5 pairs you must pay for Express shipping:
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...

But if you want to choose free pairs or pay with Paypal we will send your order by Registered Airmail as we do for all customers from your country and we are sure that you won't have any problem (no tax to pay). This is the only good way to send orders to your country, whatever anybody has told you or whatever you have read on any website.

Actually we do not want to send orders by Express mail because you will have to pay taxes and customs always make problems to receive Express orders. And we also do not offer free pairs when orders are sent by Express to your country because it is more expensive, so you will get only the contact lenses that you buy.

​We do not send by Express shipping orders paid with Paypal because there is a risk that your country customs ask you to pay taxes or just keep your parcel (even when we declare it as "Gift" with $15 value).

If you want that we send your order by Express shipping (7 days delivery to your country) please make an order and pay by credit card on our bank credit card system.

We are sorry but we won't send any warning and we won't send your order by Express mail if you do not follow all the conditions explained in this message:
- no Express if you choose free pairs
- no Express if you pay with Paypal

Thank you for your order. ​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Do you happen to sell "blind"

Do you happen to sell "blind" contacts that will block both my iris and pupil so that I look like I'm blind?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we do not carry these contact lenses.

Please find all the Halloween lenses that we have to offer:
http://www.solution-lens.com/catalogue-crazy-contact-lenses-vampire-cat-...

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Hello! I need to know,If I

Hello!

I need to know,If I order today,you will ship as soon as possible my order?
I'm interested in the " VALUE GIFT: 7 BOXES GIFT SET "
Because I need this gift for or before weekend!! I will send my order to a
United States address, so you can ship the items this same day or tomorrow max??

Thanks you so much and I will be waiting your reply!!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will send your parcel tomorrow by Express mail​ if you order now, but you cannot be sure to receive it before the week-end: any order from abroad can be delayed by customs and no shop outside your borders can control this.

Usually orders take 5 days maximum to be delivered but it sometimes happens that few more days are necessary for customs clearance.

Thank you again for your purchase.

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

leilianaelena's picture

Hi, im sorry but you still

Hi, im sorry but you still havent answered my question. I read the email and followed all the instructions, why does my free pair still say its pending??? Am I getting my free pair? I followed all the instructions. Thank you.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Your question has been replied.

If you free pair is listed in the Email that we have sent it means that you will receive it, as already clearly explained.

Thank you again for your purchase.

Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Hi, excuse me, still not for

Hi, excuse me, still not for sale HOLICAT GEO Series (lovely cat, barbie cat, sexy cat, cutie cat)?

if not sold, will soon?

Thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will contact you if we can find these contact lenses.

Thank you again for your orders.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

melissa8995's picture

Im unsure of how to track my

Im unsure of how to track my package.how do I do it?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​All the details about your order are found in the confirmation Email that we had sent.

Your parcel is now about to be delivered:
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&...

Thank you again for your purchase.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

leilianaelena's picture

Hi, I have a question I

Hi, I have a question I ordered my 2 pairs and I placed in the comment box the pair I wanted free but I when I check the status it says it is still pending but I my order is completed and I have my tracking number. I followed all the instructions in the email to get my free pair and liked the facebook page. The free one is = http://www.solution-lens.com/vassen-kayo-3-tone-blue-eos-dark-ice-flower...

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

The reply is in the confirmation Email that we have sent as soon as your order was ready to be shipped:

READ THIS BEFORE SENDING US A MESSAGE: FREE PAIRS AND OTHER DETAILS ONLY APPEAR HERE.

Thank you again for your purchase.

Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

galaxyeyes10's picture

I had placed an order for two

I had placed an order for two pairs of contacts (29.90 each) and then put in the order notes the url of the free pair I was wanting, but the email I received made no mention of the free pair, so I am worried that I will not be receiving the aforementioned pair. Could someone please inform me about how this works?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your ​message.

When orders are ready to ne shipped we send a definitive confirmation and you can read on top of this message:
READ THIS BEFORE SENDING US A MESSAGE: FREE PAIRS AND OTHER DETAILS ONLY APPEAR HERE.

Please read the complete Email, everything is explained there.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Hi, I just made an order on

Hi,

I just made an order on the 22nd of August, and I haven't received the tracking number yet. I've added the e-mail to my contacts list, but still got nothing. I also tried to login into my account, but it also hasn't worked. So I requested for a new password and still haven't gotten anything. Please help, Thank you (:

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We have sent you an Email with your tracking number.

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Hello. I ordered a pair of

Hello. I ordered a pair of contacts on August 13 and it has been more than 10 days and I still have not received my contacts. I live in the US. Could you please send me a confirmation message with all the details about my order when it has been shipped? Thanks!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Your order is now about to be delivered:
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&...

​Thank you again for your purchase.

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Hello. I am looking for some

Hello. I am looking for some green contacts. I don't want them to be too bright but I want them to look natural. I have dark brown eyes as well... Any suggestions? Greatly appreciated ^_^

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We recommend you these contact lenses that cover dark brown eyes:

http://www.solution-lens.com/contact-lens-catalogue-vassen-cherry-list-f...

http://www.solution-lens.com/vassen-big-puffy-3-tone-contact-lens-beauti...

http://www.solution-lens.com/vassen-pretty-kirei-series-3-tone-colored-c...

Please contact us again if you need any further assistance.

Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Ok so i just bought the geo

Ok so i just bought the geo violet lenses but there is one big thing you left off telling us...what solution do we use for the case/lenses period ? Have not worn them yet because i have no clue what to get. Or am i just suppose to pour the lenses and liquid thats in the little bottle it came in, inside the case ?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please soak your contact lenses overnight in a a multi-solution as the ones offered on this page:
http://www.solution-lens.com/contact-lens-solution.html

You can of course buy one at any supermarket or optical shop, as they all are good and we never had any report of bad products.

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

hi, I received my package but

hi, I received my package but one of the lens bottle was broken, I don´t know if the product is damage by the glass of the bottle I´m scared of tryng to put on, do you make charge of this damages? what can I do?
pd: I took photos of the package with the broken bottle

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