SOLUTION-LENS.COM

QUESTIONS AND REPLIES


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SOLUTION-LENS.COM CONTACT ADDRESS

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WE ALWAYS REPLY TO ALL MESSAGES

 

BUY 2 GET 1 FREE - BUY 5 GET 2 FREE - BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.90 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.90 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the "Comment box" before payment).

 

FREE CONTACT LENSES

If you want to take advantage of our "Buy 2 Get 1 Free" or "Buy 5 Get 2 Free + Express shipping" offers you must write the name of your free lenses in comment box just before payment. If you forget we won't send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: "Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)".

 

PRE-ORDER CONTACT LENSES

If you select "pre-order" lenses or "out of stock" lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR

OUT OF STOCK, PRE-ORDER ONLY: 1 MONTH DELIVERY

IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

 

PAYPAL PAYMENT AND 2CHECKOUT PAYMENT

PAYPAL WITHOUT ACCOUNT TO BUY CONTACT LENS

You can pay online wiith Paypal or 2checkout even if you do not want to open a Paypal account: just use your credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to know how to pay without a Paypal account

Click here to know how to pay wihout a credit card

  

WE SHIP ALL OUR PARCELS AS "GIFT", SO YOU WON'T HAVE TO PAY CUSTOMS DUTY AND YOU CAN ORDER LENSES FOR YOUR FRIENDS: WE DO NOT ADD ANY RECEIPT IN PARCELS, SO OUR LENSES ARE PERFECT FOR A LONG DISTANCE GIFT.

  

CLICK ON THESE LINKS FOR MORE INFORMATION

What are circle lenses ? What are "big eyes" lenses and Korean lenses ?

What is the difference between colored contacts lenses, circle lenses and big eyes lenses ?

Are circle lenses safe ? Can I wear circle lenses without any risk for my eyes ?

Can circle lenses be prescribed ? How to know what is my prescription for circle lenses ?

Can people with astigmatism wear circle lenses ? The same circle lenses as people without astigmatism ?

Can I wear my circle lenses with prescription glasses ?

How do I take care of my circle lenses ? How to wear circle lens without risk ?

Please help me, I feel pain when wearing my contact lenses, are they hurting my eyes ?

Should I wear in my contact lenses before or after applying makeup ?

Does inserting circle lenses hurt ? Are circle lenses comfortable to wear ?

Can I buy multiple lenses and keep them if I do not open them, will they expire fast ?

Please help me, this is my first time putting on color lenses, how to do, and what I shouldn't do ?

I just received my circle lenses, can I soak them in the same solution they came in ?

How to know when circle lenses are fake and unsafe to wear ? Do you sell only authentic circle lenses ?

Can circle contact lenses be worn while sleeping and swimming ? Is it dangerous for my eyes ?

 

If you have any other questions about contact lenses, big eyes, and circle lenses, please add a comment below and we will reply as quickly as possible.



HOTMAIL / MSN / LIVE / OUTLOOK

SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.

 

 




Comments

Anonymous on Solution-Lens.com's picture

Good morning! I'm trying to

Good morning! I'm trying to order the dueba tony icy blue lenses and the dollar amount is listed as $0.00? I was wondering if this is an error and if u do have these lenses in stock?
Thank you for your time,
Ashleigh <3

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but these contact lenses are no more available and the manufacturer couldn't tell us when they will be launched again, so it is not possible to order or even pre-order them now.

Please contact us again if you need any other information.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

gwenaustin13's picture

I have mad a purchase and

I have mad a purchase and have recently moved so my contacts were sent back so when eill they get sent back to me or can I get a refund to my paypal or have my contacts resent to my new address which is 8621 north 39th street

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but your order was sent on time to the correct address and delivered on time but as you haven't tracked it as asked and repeated in each message that we have sent it is now being returned. A notice was also left so if you didn't get it please contact your post office with your tracking number.

Your parcel has not been delivered​ for a reason that we cannot control​ ​but you could have tried to get it before it was returned by tracking it earlier. If you haven't been notified about this delivery please contact your local post office and we will ship your parcel again when it will be returned to us.

If you do not want to wait that we receive your parcel we can send a new one before it is returned if you order at least one more lens pair now ( ​w​rite in​ the​ "Comment box"​ that you will see​ before payment "SEND WITH MY ​PREVIOUS ORDER").​

If you do not wish to order now we will send you ​a message when we ​will ​receive ​your parcel, then ship it again​ after you pay for shipping (shipping is free only 1 time)​.

Thank you again for your order.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Ashley's picture

It states that its possible

It states that its possible to get prescription lens. Do you have (-1.00) for these contacts

Remove Products Qty. Total
GEO CP-S8 NARUTO SASUKE SHARINGAN HALLOWEEN CONTACT LENS

$29.90
GEO CRAZY SF-14 BLUE SPIKED ANIMATION HALLOWEEN CONTACT LENS

$29.90
GEO SF-27 RED BLACK STAR HALLOWEEN CONTACT LENS

$24.90
GEO SF-29 PINK BUTTERFLY SKULL HALLOWEEN CONTACT LENS

$29.90
GEO CP-F7 SOLID BLACK OUT HALLOWEEN CONTACT LENS

$29.90
GEO SF-76 BLUE STAR JOKER HALLOWEEN CONTACT LENS

$59.80
Subtotal: $204.30

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but crazy lenses do not exist with correction.

Crazy lenses are only sold as plano contact lenses.

Please contact us again if you need further information.

​Best regards,
http://www.solution-lens.com​​
http://www.facebook.com/buy.solution.lens

Parveen's picture

Hi I have a prescrpition for

Hi
I have a prescrpition for contact lenses.
but i want to buy the color(PURE HAZAL).
And I have same number for both eyes left n right..

can u plz suggest me which one ll suitable for me

regards
Thanks

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.

​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

If you want to order please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Please contact us again if you need assistance.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

if i accidentally put 3 pairs

if i accidentally put 3 pairs in the cart can you guys make the change and only charge me for 2?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your order.

We will refund the third pair that you paid and send you 3 pairs as one is free, but you must change this one that is not available as displayed on the page:
http://www.solution-lens.com/geo-tri-color-world-series-green-contact-le...

Please send us the link to any other pair that you want.

Thank you again for your purchase.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

1112pm's picture

do you still have the Geo

do you still have the Geo Olive Honey Wing? Or did you change the name? Also, do you have something similar to I-Fairy Keizen Blue? Thank you

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please find all the Geo contact lenses available on this page:
http://www.solution-lens.com/geo-contact-lenses-list-by-name.html

​Geo Olive wing actually are Geo Wing:
http://www.solution-lens.com/geo-wing-series-circle-lenses-korea-safest-...

​We do not sell and won't propose the other contact lenses that you are looking for because they are fake 16mm contact lenses as real 16mm lenses do not exist from any legit supplier. Many shops wrongly sell 16mm contact lenses that actually only show a 16mm effect, but the lenses are of course smaller.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

hi, I can't find any contact

hi, I can't find any contact lenses that inside circle is black and the outside is clear

solutionlens's picture

Dear customer,​ Thank you for

Dear customer,​

Thank you for your message.​ ​

We are sorry but we do not carry these contact lenses.

As our shop is the easiest on which you can order contact lenses you just need to follow these 3 links to see our complete catalogues:
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-cont...

Our permanent promotions are "Buy 2 Get 1 Free", "Buy 5 Get 2 Free with Express shipping", "Buy 10 Get 5 Free with Express shipping" and all the lenses must be purchased at the same time to qualify for promotion. You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts). Also, your free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.

To order only add the pairs that you buy to your cart and copy in "Comment box" just before payment the links to your free pairs.

All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than 5 pairs) takes around 2 weeks and Express delivery (5 pairs at least) takes a maximum of 5 days. We also give free lens cases for every pair of contact lenses that we send.

You can pay with by credit card on Paypal or 2checkout and you do not need to open a Paypal account to use this service.

We are waiting for your order but you can contact us again if you need any assistance.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Koshosho's picture

I previously ordered TONY

I previously ordered TONY GREY lenses with -5.00 correction, and I know they were in limited supply last year so I am curious as to if they are still offered? Also, do the TONY SILVER lenses come with correction yet?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses are available now with -5.00 correction.​

http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...

Supply is always limited because we do not officially sell corrective lenses and have to get them from one of our suppliers on special requests.

Do not forget to write -5.00 in the "Comment box" when making an order.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I have fairly light green

I have fairly light green eyes, and I am interested in brown contacts. Which pair of opaque brown contacts will hide my original eye color the best?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We recommend you these contact lenses:

http://www.solution-lens.com/dueba-barbie-honey-doll-brown-2-tone-colore...

http://www.solution-lens.com/dueba-puffy-3-tone-series-brown-contact-len...

http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-...

​We think that these products will fulfill your expectations but you can give us more details by replying to this message if you want that we send you more information.

We remind you about our "Buy 2 Get 1 Free" promotion and if you are interested you just need to copy the link to your free pair in the "Comment box" that you will see during checkout.

Thank you for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hello, I would like to know,

Hello, I would like to know, how long does it take to ship to Peru? I wish to order some contact lens but I need them soon, so I'm worried they might not arrive in time

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Delivery to your country can take 2 or 3 weeks because customs clearance is always slow.

We will send your order tomorrow if you make an order now.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hello. I have got a question

Hello.
I have got a question about order.
I would like to buy 15 pairs of lenses (10+5 free), but 4 pairs of them have to be corrective.
Is that possible to make such an order?
I got confused because i saw on your website following rules:
- Our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include prescription lenses.
- You can get 5 free pairs if you order 15 pairs of prescription lenses. If you mix prescription and non prescription lenses you also need to order 15 pairs to get 5 free pairs.
So what does it mean?
I am looking forward for your answer.
Hanna.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but it is not possible to mix plano and corrective contact lenses in the same order if you want free items.

If your order includes at least 1 pair of prescription lenses you can get 5 free pairs only if you pay 15 pairs.

If your order doesn't include any prescription lenses you can get 5 free pairs if you pay 10 pairs.

Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Shantayharrell78's picture

I would like the almond dark

I would like the almond dark brown lenses ..instead of the one tone chocolate lenses with 14.5 diameter

solutionlens's picture

​Dear customer, Thank you for

​Dear customer,

Thank you for your message but please do not post private information here.

We do not understand your request and all details about your order are found in the confirmation Email that you have sent.

If you want a free pair your must order a second pair as clearly explained in the message that we have sent:

Thank you for this order:
http://www.solution-lens.com/dueba-barbie-hottie-chocolate-1-tone-rich-b...
FREE:
IF YOU MAKE A NEW ORDER PLEASE COPY THE LINK TO YOUR FREE LENSES IN THE CHECKOUT “COMMENT BOX”

Otherwise you have no reason to ask any other contact lens pair.

Thank you for your order.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hello, Please can you tell

Hello,

Please can you tell me, if I order 20 pairs of Vassen lenses @ R19.90 how much is the Special Price?
Plus I get 10 pairs for Free and Free lens case with each pair of lenses + 5 day FREE Shipping?

OR

I can order 15 pairs of lenses @ 19.90 per pair = $199 and I get 7 pairs for FREE + lens cases + 5 day Free Shipping.

Please confirm

Thank You

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your ​reply but please try to read our messages.

There is no special price and as already explained you pay the products that you add to your cart at the price that your cart shows.

But when you order​ ​​10 pairs you can choose ​5 free pair (total ​15​ pairs​ received​).

But when you order 20 pairs you can choose 10 free pair (total 30 pairs received).

All orders are sent by Express service with tracking number and insurance.

We offer free lenses cases for all the lenses that you receive.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

elymariel_cordero's picture

Hello, I just submitted my

Hello, I just submitted my order and I tried to find the answer in previously asked questions. How long does shipping take to US? I'm sorry if you have answered this before. Thanks you!! ^_^

solutionlens's picture

​Dear customer, Thank you for

​Dear customer,

Thank you for your message.

We ship orders from Asia and Europe depending on purchased products but customers do not need to worry because we send all parcels declared as "Gift" and we ship worldwide since many years. Delivery to your country usually takes 10 days by Registered airmail with tracking number and it's free. All our parcels require a signature to be delivered but we cannot guarantee any delivery date, the only way to speed up the process is to add Express shipping to your order if you haven't selected it yet.

​If you wish to receive your order faster please buy 5 pairs (+2 free) and we will send your order by Express mail (5 days delivery maximum). If you order less than 5 pairs but still want Express delivery please add Express shipping cost to your cart:
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...

Unlike other shops we never had any problem with your customs department because we send all parcels declared as "Gift/Sample" in anonymous envelopes for faster clearance and you won't have any customs duty to pay. All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature).

Please always check at the bottom of each product page that the contact lenses that you want to order are not "Out of stock" or delivery of your order will be postponed until we receive these products.

Thank you for your order.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hi I purchased my DUEBA TONY

Hi I purchased my DUEBA TONY BROWN CONTACT LENS 14.5MM with correction last year, and now I want to repurchase. I am wondering are they still available with power -425? If so, are there any colors available with correction as well? How can I order with correction this time?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses are available with -4.25 correction:

​http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-circle-contact-lenses-without-black-ring.html

http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...

The minimum order is a total of 3 pairs and we cannot offer any free pair for orders of corrective lenses.

Please write -4.25 in the "Comment box" that you will see during checkout.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

hello, do you have the DUEBA

hello, do you have the DUEBA TONY BARBIE LIGHT SILVER , but no grey or silver. Do you have it? because I cant foud it in your web,tell me please .Thank you so much. and I love your website.Thank you

solutionlens's picture

​​Dear customer, Thank you

​​Dear customer,

Thank you for your message.

​Here is the updated list of available contact lenses, other diameters / series are not proposed anymore by the manufacturer and it is not possible to order them as we have just been notified.

​​Even though some lenses ​in the available list ​are still shown as "OUT OF STOCK" because we have a very limited stock they are actually available (we only send a notification to customers who have contacted us or pre-ordered these lenses). Also, when price is higher than $19.90 it is because we couldn't get these products from our usual suppliers and had to buy them at higher price.

​​Available contacts are: ​​
- 14.5mm

​http://www.solution-lens.com/dueba-tony-icy-blue-colored-lenses.html

http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...

​ ​http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-circle-contact-lenses-without-black-ring.html

- 15mm
http://www.solution-lens.com/dueba-barbie-tony-brown-15mm-big-size-brown...
​​
http://www.solution-lens.com/dueba-barbie-tony-gray-15mm-big-size-gray-d...

http://www.solution-lens.com/dueba-barbie-tony-silver-15mm-big-size-silv...

​​http://www.solution-lens.com/dueba-barbie-tony-gold-15mm-big-size-golden-dueba-tony-contact-lenses.html

These contact lenses are still not available and not sold by the manufacturer anymore, not sure if they will be in the future again:
- 14.5mm
http://www.solution-lens.com/dueba-barbie-tony-light-yellow-gold-single-...
http://www.solution-lens.com/dueba-barbie-tony-light-silver-single-tone-...

​We are sorry but after contacting them again our suppliers do not know when these 14.5mm contact lenses will be available but most of our customers who try the 15mm think that the size is just perfect and that 14.5mm lenses are too small. Some who have both also prefer the 15mm (actually both 14.5mm and 15mm are smaller than what is announced by the manufacturer).

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens​​

Anonymous on Solution-Lens.com's picture

may i know how long does it

may i know how long does it takes to ship to singapore? for registered and express shipping respectively, thanks!

solutionlens's picture

​Dear customer, Thank you for

​Dear customer,

Thank you for your message.

We ship orders from Asia and Europe depending on purchased products but customers do not need to worry because we send all parcels declared as "Gift" and we ship worldwide since many years. Delivery to your country usually takes 5 days by Registered airmail with tracking number and it's free. All our parcels require a signature to be delivered but we cannot guarantee any delivery date, the only way to speed up the process is to add Express shipping to your order if you haven't selected it yet.

​If you wish to receive your order faster please buy 5 pairs (+2 free) and we will send your order by Express mail (3 days delivery maximum). If you order less than 5 pairs but still want Express delivery please add Express shipping cost to your cart:
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...

​All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-...

Unlike other shops we never had any problem with your customs department because we send all parcels declared as "Gift/Sample" in anonymous envelopes for faster clearance and you won't have any customs duty to pay. All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature).

Please always check at the bottom of each product page that the contact lenses that you want to order are not "Out of stock" or delivery of your order will be postponed until we receive these products.

Thank you for your order.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Sab's picture

How long will delivery take

How long will delivery take to the UK, free shipping?

Also will I have to pay tax??

solutionlens's picture

​Dear customer, Thank you for

​Dear customer,

Thank you for your message.

We ship orders from Asia and Europe depending on purchased products but customers do not need to worry because we send all parcels declared as "Gift" and we ship worldwide since many years. Delivery to your country usually takes 10 days by Registered airmail with tracking number and it's free. All our parcels require a signature to be delivered but we cannot guarantee any delivery date, the only way to speed up the process is to add Express shipping to your order if you haven't selected it yet.

​If you wish to receive your order faster please buy 5 pairs (+2 free) and we will send your order by Express mail (5 days delivery maximum). If you order less than 5 pairs but still want Express delivery please add Express shipping cost to your cart:
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...

​All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-...

Unlike other shops we never had any problem with your customs department because we send all parcels declared as "Gift/Sample" in anonymous envelopes for faster clearance and you won't have any customs duty to pay. All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature).

Please always check at the bottom of each product page that the contact lenses that you want to order are not "Out of stock" or delivery of your order will be postponed until we receive these products.

Thank you for your order.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

jillzcarr01's picture

It has now been over 3 weeks

It has now been over 3 weeks since I placed my order and Customs still has not released my parcel. At what point do you consider this to be an extended delay in order to re-send my contacts?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​It can sometimes happen that customs take longer than 3 weeks to release parcels coming from abroad but we are sure that you will receive your order this week.

Customs clearance is usually faster and most orders are delivered after 2 weeks only but still, some orders need more time, we are sorry about it.

Thank you again for your purchase.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

There's something I do not

There's something I do not understand, the Circle Lens cost 19.90 USD, but you say some that cost more.

As you know which are the ones that cost more?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​If the price​ displayed on the contact lenses pages is over $19.90 it means that these contact lenses cost more than $19.90.

If the price displayed is $19.90 it means that these contact lenses cost $19.90.

Thank you again for your questions that will certainly help our community.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hello, again. We are excited

Hello, again. We are excited from your answer, but we read you send orders to Asia or Europe, and we are from Latin America, México.

You send orders from here??

Thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We send orders to your country for free but we cannot send by Express if you do not want to pay customs tax.

We send orders to your country by Registered mail with tracking number and delivery takes around 3 weeks.

We are 100% sure that you won't have to pay any customs tax.

Thank you for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I want to dress up like

I want to dress up like Angelina Jolie, the Maleficent from the new movie Sleeping Beauty for this Halloween, Please recommend similar cheap green contacts for my Maleficent makeup
thank you

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We recommend you these contact lenses:

http://www.solution-lens.com/vassen-glamourous-4-tone-green-fynale-class...

http://www.solution-lens.com/vassen-big-puffy-3-tone-green-color-lenses-...

http://www.solution-lens.com/dueba-puffy-3-tone-series-green-contact-len...

Please contact us again if you need any further assistance.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I have a question about

I have a question about odering.
i live in Germany and want to purchase 15 pairs, but we have a costum office.
so is there a chance to 1) mark the price down on package 2) send two invoices (because i can show the costum office one invoice with a lower price and have not to pay much costum fees ^^)

thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We always send orders declared as "GIFT / SAMPLE" with $15 value and customs never tax our parcels.

If you are not in hurry we can send you 2 parcels with 7 or 8 pairs each to make sure that customs won't open them.

If we send you 2 parcels we will send them by Registered Airmail, not Express.

If you want that we send you 2 parcels please write "2 PARCELS" in the "Comment box" that you will see during checkout.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I wonder if you have ever

I wonder if you have ever made a contact with the BDSM symbol. I could create a huge market for them.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We really appreciate your idea and will forward it to the manufacturers.

Please do not hesitate to send more suggestions if you would like to find different products on our store.

Thank you again.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

which lenses looks

which lenses looks best/intensive on dark brown eyes?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We recommend you these contact lenses that cover dark brown eyes:

http://www.solution-lens.com/contact-lens-catalogue-vassen-cherry-list-f...

http://www.solution-lens.com/vassen-big-puffy-3-tone-contact-lens-beauti...

http://www.solution-lens.com/vassen-pretty-kirei-series-3-tone-colored-contacts-lenses-catalogue-choose-real-dolly-eyes.html​

​Please contact us again if you need any further assistance.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

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