SOLUTION-LENS.COM

QUESTIONS AND REPLIES


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SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.


WHAT YOU NEED TO KNOW TO MAKE AN ORDER

CLICK HERE 

 

WEBSITE TO TRACK YOUR ORDER

CLICK HERE


FIND YOUR TRACKING NUMBER

CLICK HERE

 

PLEASE POST YOUR QUESTIONS HERE AND CHECK YOUR SPAM/BULK FOLDER WITHIN FEW HOURS

BUT FIRST ADD NOW OUR EMAIL ADDRESS TO YOUR CONTACTS

SOLUTION-LENS.COM CONTACT ADDRESS

Using HOTMAIL / LIVE / OUTLOOK Email ? Change it !

WE ARE SORRY BUT HOTMAIL / MSN / LIVE / OUTLOOK BLOCK OUR MESSAGES SO IF YOU ARE WAITING FOR A REPLY PLEASE POST YOUR QUESTION ON THIS PAGE AND COME TO READ OUR REPLY WITHIN FEW HOURS

WE ALWAYS REPLY TO ALL MESSAGES

 

BUY 2 GET 1 FREE - BUY 5 GET 2 FREE - BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.90 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.90 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the "Comment box" before payment).

 

FREE CONTACT LENSES

If you want to take advantage of our "Buy 2 Get 1 Free" or "Buy 5 Get 2 Free + Express shipping" offers you must write the name of your free lenses in comment box just before payment. If you forget we won't send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: "Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)".

 

PRE-ORDER CONTACT LENSES

If you select "pre-order" lenses or "out of stock" lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR

OUT OF STOCK, PRE-ORDER ONLY: 1 MONTH DELIVERY

IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

 

PAYPAL PAYMENT AND 2CHECKOUT PAYMENT

PAYPAL WITHOUT ACCOUNT TO BUY CONTACT LENS

You can pay online wiith Paypal or 2checkout even if you do not want to open a Paypal account: just use your credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to know how to pay without a Paypal account

Click here to know how to pay wihout a credit card

  

WE SHIP ALL OUR PARCELS AS "GIFT", SO YOU WON'T HAVE TO PAY CUSTOMS DUTY AND YOU CAN ORDER LENSES FOR YOUR FRIENDS: WE DO NOT ADD ANY RECEIPT IN PARCELS, SO OUR LENSES ARE PERFECT FOR A LONG DISTANCE GIFT.

  

CLICK ON THESE LINKS FOR MORE INFORMATION

What are circle lenses ? What are "big eyes" lenses and Korean lenses ?

What is the difference between colored contacts lenses, circle lenses and big eyes lenses ?

Are circle lenses safe ? Can I wear circle lenses without any risk for my eyes ?

Can circle lenses be prescribed ? How to know what is my prescription for circle lenses ?

Can people with astigmatism wear circle lenses ? The same circle lenses as people without astigmatism ?

Can I wear my circle lenses with prescription glasses ?

How do I take care of my circle lenses ? How to wear circle lens without risk ?

Please help me, I feel pain when wearing my contact lenses, are they hurting my eyes ?

Should I wear in my contact lenses before or after applying makeup ?

Does inserting circle lenses hurt ? Are circle lenses comfortable to wear ?

Can I buy multiple lenses and keep them if I do not open them, will they expire fast ?

Please help me, this is my first time putting on color lenses, how to do, and what I shouldn't do ?

I just received my circle lenses, can I soak them in the same solution they came in ?

How to know when circle lenses are fake and unsafe to wear ? Do you sell only authentic circle lenses ?

Can circle contact lenses be worn while sleeping and swimming ? Is it dangerous for my eyes ?

 

If you have any other questions about contact lenses, big eyes, and circle lenses, please add a comment below and we will reply as quickly as possible.



HOTMAIL / MSN / LIVE / OUTLOOK

SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.

 

 




Comments

Anonymous on Solution-Lens.com's picture

Dear seller, recently i

Dear seller, recently i ordered a pair of lenses (order #20697), in a little time i need another pair of lenses, so i ask if is possible to take the free pair too.
Unfortunately i can't bought both of pairs in the same time.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but it is not possible.

The only reason why customers can get a free pair when they buy 2 pairs is that we send all the 3 pairs in the same parcel.

​If you cannot buy 2 pairs each time you make an order, you can order 1 pair that we will keep until you order the second one later, then we will send you these 2 pairs and a third pair for free, all 3 pairs at the same time.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

hello, I placed my first

hello, I placed my first order for 1 x Adore Bi-Tone Power 0.00 Color Yellow Base Curve: 8.6 Diameter: 14.0.
I saw a very similar contact on your site DUEBA LILY GOLD CONTACT LENS but the size is different Diameter 14.5 mm Base curve 8.6 my question is how different do the sizes run? If they are not that different then i would love to start ordering from your website, please let me know, I am very interested placing my orders soon.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses are very similar to Adore bi-tone:

http://www.solution-lens.com/dueba-lily-gold-natural-light-eyes-similar-...

Size is also very close and you won't feel the difference except that Dueba lenses always are more comfortable to wear.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

can you give me special price

can you give me special price if I collect 300 PCS monthly for long business partner ship

solutionlens's picture

​​Dear customer,​ ​​Thank you

​​Dear customer,​

​​Thank you for your message.

​​Shipping is always free and we send orders from Europe or Asia depending on stock and selected products. Delivery takes around 5 days because all wholesale orders are sent by Express mail for free.

​Prices displayed on our store are in $USD and shipping is always free. We send parcels to more than 50 countries and we are sure that you won't have any importation tax to pay because we declare all parcels as "Gift" with ​$15 value.​ We also split large orders in different parcels shipped different days.​​

If you want to buy 50 pairs, 100 pairs, 150 pairs or 200 pairs our best offer can be found here:
http://www.solution-lens.com/wholesale-contact-lens-order-50-pairs-conta...

​As clearly displayed on this page $680 is the price for 50 pairs and $2040 for 200 pairs.

If you decide to order 50 pairs at least reply to this Email to send us your list (only links) or ​copy these links in the "Comment box" just before payment of your order. If you buy less than 50 pairs just add your paid pairs to your cart and copy the links to your free pairs in the "Comment box".

​​​​But Crazy and Animation lenses are not included in these offers.
​​ ​- ​If you order 10 pairs of Crazy and Animation contact lenses at ​retail price​ as displayed on our store​ you can choose 5 free pairs: add 10 pairs to your cart and​ copy the links​ of​ 5 free pairs in ​the ​"comment box" during checkout.
​- ​If you order 20 pairs of Crazy and Animation contact lenses at ​retail price​ as displayed on our store​ you can choose 13 free pairs: add 20 pairs to your cart and copy the links​ of​ 13 free pairs in ​the ​"comment box" during checkout.
​​​http://www.solution-lens.com/catalogue-crazy-contact-lenses-vampire-cat-reptile-manson-hypno-devil-star-zoom-spider-wolf-blackout.html​

​​We also have a dropshipping offer in case you want us to send contact lenses to your customers directly, anonymously or with the name of your own shop, and you do not need to buy any stock in advance (just order 10 pairs one by one and the 5 next pairs are free). More information:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-...

​When our partnership will be set up for enough time we will offer better conditions, but the way to start is this one and nobody can get better prices for a first wholesale order. Just trust us and you won't be​ ​disappointed​.​

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello how long does regular

Hello how long does regular shipping to the UK take? Thank you.

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message​, if you order now your parcel will be sent today before 5pm or tomorrow morning latest.​

​FREE SHIPPING 10 DAYS DELIVERY
​- Shipping is always free and we send orders from Europe or Asia depending on stock and selected products , delivery takes around 10 days (3 days by Express). ​We also offer a tracking number for all orders and a ll orders are sent as if your friend was sending you a gift, without company name and invoice to make sure that nobody has to pay any tax.
- When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 1 or 2 months to receive them. We do not send first what is available and will send your order when it will be complete, so if you do not want to wait just select products that are not out of stock.

​PRICE OF CONTACT LENSES
​- ​Prices are displayed in USD and ​the correct price is the one you see on each product pages, not always $19.90 for some lenses, this is why a price is written on each product page.​ ​
​- ​Customers pay the price displayed after adding products to their cart and free lenses cannot be added to the cart ​, only copy the links to the pages of the free lenses that you choose in the "Comment box" that you will see under the shipping address fields.​
​ ​- Most of our contact lenses cost $19.90 but we are sorry that our suppliers have raised some prices and some contact lenses are more expensive because they are "Out of stock" (pre-order), But anyway as we offer a free pair when you buy 2 pairs our shop is still the cheapest on Internet. We offer the best prices for circle lenses and we are the only shop with permanent promotions and free shipping, so please take advantage of our deals and enjoy the best color lenses available on the market.​

BUY 2 GET 1 FREE
- Our permanent promotions are "Buy 2 Get 1 Free", "Buy 5 Get 2 Free with Express shipping", "Buy 10 Get 5 Free with Express shipping" and all the lenses must be purchased at the same time to qualify for promotion.
​- ​You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts).
​- Free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.
​- You can buy and mix any lens brands or colors to get free pairs
- Free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs​

​HOW TO ORDER​
​​- To order​,​ only add the pairs that you buy to your cart and copy in "Comment box" just before payment the links to your free pairs.
​- All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). ​ You must sign a receipt to receive your order.​
​- ​We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service ​as Fedex, UPS or DHL ​or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than 5 pairs) takes around 2 weeks and Express delivery (5 pairs at least) takes a maximum of 5 days. ​ Our customers never had to pay any customs duty.​​

​OUR CATALOGUE
- We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en
​​- All the contact lenses that we sell, Geo, Dueba and Vassen brands, are some of the safest and most comfortable color lenses that you will find and they are especially recommended for sensitive eyes. We do not sell other brands because they are not as good. We offer free lens cases for every pair of contact lenses that we send, even free pairs.
​- We sell only plano contact lenses without correction/degree/RX.
- We only sell soft contact lenses and you do not need a prescription.
- You can keep our contact lenses 5 years if they are not opened.
​​- As our shop is the easiest on which you can order contact lenses you just need to follow these links to see our complete catalogues:
http://www.solution-lens.com/catalogue-crazy-contact-lenses-vampire-cat-...
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-contact-lens-catalog-choose-your-lenses.html​

​DROPSHIPPING
​​- All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-color-lens-drop-shipping-deal.html​

​​You can pay with by credit card on Paypal or on our bank credit card system and you do not need to open a Paypal account to use this service.​

We are waiting for your order but you can contact us again if you need any assistance.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Angie's picture

Hello, i just buy a 5 pairs

Hello, i just buy a 5 pairs of lenses for free express shipping but the tracking number i get is not express, is thailand post, it's a mistake?

solutionlens's picture

Dear customer, ​Thank you for

Dear customer,

​Thank you for your message.

We are sorry but we only send orders by Registered Airmail to your country if you do not want to pay customs import tax when your parcel arrives.

We have many customers from your country and nobody wants that we send parcels by Express mail because every time they had received Express parcels from any shop they had to pay high tax rate to customs. You could have to pay a high tax/duty fee but sometimes customs just keep the parcel or try to charge a high price to release it.

The only solution if you want to be sure to receive safely your order is to send it by Registered Airmail, we have sent hundreds of orders by Registered Airmail to your country and our customers never had to pay anything to customs by sending this way. The shipping cost is the same for us but for you it is a lot safer to receive only Airmail parcels.

If you are told by any other shop that it is possible to send your order by Express mail you should be careful, we also want to sell but we do not want that our customers have problem to receive their orders, so we prefer to tell the truth.

​Please track your parcel on your post office website when it arrives in your country (within 2 weeks) and you will know when your ​order will be delivered.

All orders are shipped with a tracking number, we declare a value of $​15 to avoid customs tax and never use any courier/cargo service as Fedex or DHL or you would also have to pay customs duty: we only use public post office service and your post will deliver your parcel (need signature). We send parcels as if one of your friends was sending you a gift, without company name or invoice.

​Thank you again for your purchase.​

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi! I want buy lens, but I'm

Hi! I want buy lens, but I'm against of testing animal, the solution is cruelty-free too? It will be a good news for a lot of people! Thnks!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​All our products are cruelty free and you can be sure that we love animals as much as you do.

Thank you for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I was wondering If you guys

I was wondering If you guys carry these with prescribtion? There's only one person I've come around who sells these with prescribtion but I do not believe are a trustworthy source! I am a -2.00 for both eyes, thank you for your time. - Carlos A.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​After checking again only these contact lenses are available with -2 prescription:

http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-...

http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...

​​You can order as many pairs as you want but the minimum is 3 pairs for each order.

​Thank you again for your purchase.​

​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello I love in Newark New

Hello I love in Newark New Jersey. .how long wil it take to receive the contacts..I really need to know the shipping time..thanks in advance.

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message​, if you order now your parcel will be sent today before 5pm or tomorrow morning latest.​

​FREE SHIPPING 10 DAYS DELIVERY
​- Shipping is always free and we send orders from Europe or Asia depending on stock and selected products , delivery takes around 10 days (3 days by Express). ​We also offer a tracking number for all orders and a ll orders are sent as if your friend was sending you a gift, without company name and invoice to make sure that nobody has to pay any tax.
- When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 1 or 2 months to receive them. We do not send first what is available and will send your order when it will be complete, so if you do not want to wait just select products that are not out of stock.

​PRICE OF CONTACT LENSES
​- ​Prices are displayed in USD and ​the correct price is the one you see on each product pages, not always $19.90 for some lenses, this is why a price is written on each product page.​ ​
​- ​Customers pay the price displayed after adding products to their cart and free lenses cannot be added to the cart ​, only copy the links to the pages of the free lenses that you choose in the "Comment box" that you will see under the shipping address fields.​
​ ​- Most of our contact lenses cost $19.90 but we are sorry that our suppliers have raised some prices and some contact lenses are more expensive because they are "Out of stock" (pre-order), But anyway as we offer a free pair when you buy 2 pairs our shop is still the cheapest on Internet. We offer the best prices for circle lenses and we are the only shop with permanent promotions and free shipping, so please take advantage of our deals and enjoy the best color lenses available on the market.​

BUY 2 GET 1 FREE
- Our permanent promotions are "Buy 2 Get 1 Free", "Buy 5 Get 2 Free with Express shipping", "Buy 10 Get 5 Free with Express shipping" and all the lenses must be purchased at the same time to qualify for promotion.
​- ​You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts).
​- Free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.
​- You can buy and mix any lens brands or colors to get free pairs
- Free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs​

​HOW TO ORDER​
​​- To order​,​ only add the pairs that you buy to your cart and copy in "Comment box" just before payment the links to your free pairs.
​- All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). ​ You must sign a receipt to receive your order.​
​- ​We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service ​as Fedex, UPS or DHL ​or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than 5 pairs) takes around 2 weeks and Express delivery (5 pairs at least) takes a maximum of 5 days. ​ Our customers never had to pay any customs duty.​​

​OUR CATALOGUE
- We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en
​​- All the contact lenses that we sell, Geo, Dueba and Vassen brands, are some of the safest and most comfortable color lenses that you will find and they are especially recommended for sensitive eyes. We do not sell other brands because they are not as good. We offer free lens cases for every pair of contact lenses that we send, even free pairs.
​- We sell only plano contact lenses without correction/degree/RX.
- We only sell soft contact lenses and you do not need a prescription.
- You can keep our contact lenses 5 years if they are not opened.
​​- As our shop is the easiest on which you can order contact lenses you just need to follow these links to see our complete catalogues:
http://www.solution-lens.com/catalogue-crazy-contact-lenses-vampire-cat-...
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-contact-lens-catalog-choose-your-lenses.html​

​DROPSHIPPING
​​- All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-color-lens-drop-shipping-deal.html​

​​You can pay with by credit card on Paypal or on our bank credit card system and you do not need to open a Paypal account to use this service.​

We are waiting for your order but you can contact us again if you need any assistance.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi there! i just want to

Hi there! i just want to confirm, but can one pay with a debit card as well?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We confirm that after you will have tried you will know if your debit card works on on store.

We use Paypal and 2checkout for payment, so you must try both and contact us again in case of problem.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

i bought you lenses year

i bought you lenses year ago, but my country put a new restrictions to the importation of products.
Now i can bought again, but i need to know how much lenses can be send in one kilogram. When the lenses come, i have to pay some taxes, wich depends of the weight of the products.
If you can tell me, i will be more than gratefull.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We send orders to your country everyday and there is no special restriction.

We can send a maximum of 25 pairs in a parcel of 1 kilo.

Nobody pays taxes when ordering from our shop because we send all parcels declared as "GIFT" without invoice or company name. We are also sure that no tax anywhere in the world is based on the weight of the parcel.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Afiyah's picture

Hi Hope you're well? I want

Hi

Hope you're well?

I want to order contact lenses in the green section. This is my current contact lenses description : Right, BOZR 8.60, DIA 14.50, SPHR -2.50. Left, BOZR 8.60, DIA 14.50, SPHR -2.50. Can you make my lenses if I order this specific size? before I place my order...I look forward to a reply...

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.​​

​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

If you want to order please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Please contact us again if you need assistance.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Can you tell me how to get my

Can you tell me how to get my tracking number?

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.​​

Please read again the confirmation message that you have received and that we have just sent again.

All needed information can be found in this message.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

sraefloyd's picture

Hello, I cannot find a

Hello, I cannot find a tracking number associated with my order, though the email I rec'd after purchase stated I could access that information via my account's order history page. I would like to track the order, if it's possible, as I'm not really clear as to whether or not I even get a tracking number with this purchase, or if I need to spend more to be eligible. Thanks for your help, I look forward to your reply!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Sorry for delay, your tracking number is RR184562898TH​ and your order will be delivered shortly.

​You can track it on your post office website.

​​​Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

sraefloyd's picture

I appreciate your quick

I appreciate your quick response. Thank you!

kims5464's picture

I tracked my order and it has

I tracked my order and it has been stuck in sort facility for 2 weeks. Has it reached the U.S. yet? Why is tracking not being updated?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​As explained in every message that we have sent your order is now about to be delivered.

Orders always reach destination country within a few days, then when tracking system is not updated it is always because of delayed customs clearance.

Thank you again for your purchase.

​​​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello,how long does it

Hello,how long does it usually take for an order to deliver to Australia?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Delivery to Australia takes around 3 days by Express mail and 10 days by Standard airmail.

Please select Express delivery on this page:
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...

Thank you again for your purchase.

​​​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi there. On descripition of

Hi there. On descripition of this lens http://www.solution-lens.com/vassen-cara-pink-anime-unique-design-color-... you say that it out of stock, and need 2 months to make the delivery, so I want to know if I buy 3 diferent lens, and only that one is out of stock, did you send all them in one pack after 2 months or the 2 lens firsts and that after?
Thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We will send you first what is available now and the missing products later.

Thank you again for your purchase.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I can't sign in due to

I can't sign in due to forgetting my password but It won't send me the email to change it so I can check for my tracking?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We have send you a reminder to log into your account.

But we haven't received any new order with this Email address.

Please contact us again with any other address that you might have used to order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

LucyHart's picture

Hello there :) I read from

Hello there :)

I read from another beauty blogger that you had agreed to sponsor her a pair of lenses.
I'm also a beauty blogger and I would like to know what it takes to be sponsored by you?

You are welcome to check out my blog here:
http://beautywithlucy.blogspot.dk/

Thank you ^0^

solutionlens's picture

Hello, Thank you to make a

Hello,

Thank you to make a review of our products and shop. We will send you a free pair of contact lenses that we choose if you follow our instructions but we cannot reply to any questions on this topic because everything is clear on this page. We only send confirmation that we will send free lenses to people who follow our instructions and If you do not get a reply just understand what you did wrong and try again the correct way until we confirm your application. These rules are strict for all English language reviews, but if you can make a review in a different language just publish a page that means "CHEAP CONTACT LENS SHOP SOLUTION-LENS.COM" in your own language on your blog, Youtube or Facebook to show us that you own it.

WHAT YOU MUST DO NOW BEFORE WE SEND YOUR FREE CONTACT LENSES TO SHOW THAT YOU ARE A SERIOUS BLOGGER

You must publish a video AND a blog called: “CIRCLE LENS REVIEW SOLUTION-LENS.COM CONTACT LENS SHOP ”, here is how to do:

1- Download 5 pictures (at least) of the contact lenses that you like on our shop
2- Upload these pictures on Youtube to make a video (select Photo slideshow):
http://www.youtube.com/upload
3- Upload these pictures on Blogger and/or Tumblr and/or Facebook (not on your timeline) to make a blog page, please follow these links:
http://www.blogger.com
http://www.tumblr.com/new/blog
http://www.facebook.com/pages/create
4- Add a link to this page on your blog and video descriptions, add a text to invite readers to join our giveaway:
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...
5- Send us the links to the created page and video + your name & shipping address, then we will send you the pair of contact lenses that we select for you
6- Add our Email address to your contacts list to receive our reply.

​- ​NO REPLY FROM US? Just wonder what you forgot or what you have done wrong before sending a new request because we do not reply to incomplete messages.

Conditions:
- Your blog, Youtube or Facebook pages must be public, we do not accept reviews if visitors need to login to see your review.
- We only offer plano circle lenses without correction (0.0).
- You are not allowed to delete your review for any reason after you publish it and the online shops community will be informed if any review is deleted by reviewers who received free contact lenses.
- if you make a good review we will send you as many pairs of lenses as you want to review and we will also inform other shops that you are a good blogger who deserves free products. If you do not make the promised review you will never be able to get any free products from any online shop because all shops share details of dishonest bloggers.

​If you do not want to follow our instructions you can buy a pair of contact lenses to make a review and we will send you the free pair that you want without conditions after you publish your review. If you want to review a pair that you choose this is the only solution because if we send your free pair first we select the one that we want.

Thank you for your reply and do not forget to add our Email address to your contacts or you won't receive our next messages.

Lovely eye blink,
​http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

laborpains's picture

My order is status says

My order is status says delivered, but i haven't received anything and am not receiving information, am i doing something wrong?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Your order status is completed, not delivered.

It means that your order has been shipped and that you will get it soon.

Actually if you had try to track it you would have seen that a notice has been left and that your order is waiting at post office:
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&...

Thank you again for your purchase.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

would you guys ever think

would you guys ever think about selling bella lenses?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Geo Bella contact lenses are available on this page:
​http://www.solution-lens.com/list/related-lens/geo-bella.html​

And the complete list of Geo lenses is on this page:
http://www.solution-lens.com/geo-contact-lenses-list-by-name.html

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

briananjoshua's picture

i just ordered my contacts

i just ordered my contacts yesterday and its "status" is only telling me that my payment was received.. so, when will it be shipped, and how long will it take if i got REGULAR shipping?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.​

You have now received a second confirmation message explaining everything that you have to know about your order, please read it.

​Thank you again for your purchase.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi, I just order my first

Hi, I just order my first pair of contacts. I hope to wear them for Halloween. I couldn't find the shipping time and was wondering if I will receive them in time. Also, since it is my first pair of contacts I was wondering if 15mm is to large. I saw on a Youtube review that recommended 14.8 to 15mm for beginners but after I made the purchase I wondered if my eyes are big enough, LOL! Please help. They are beautiful and I hope to be able to wear them and in time for Halloween. I looked at your frequently asked questions but didn't see mine. I hope I did this correctly. Thank you.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.​

We are sorry but we haven't received any order with your Email address.

If you order contact lenses now you will get them within 10 days or less if you choose Express shipping (free for $80 purchase).

15mm is not too large, especially for Halloween, but some people who like a more natural look prefer smaller contact lenses.

​Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Gem.'s picture

I would like to get

I would like to get sponsored, I'm a cosplayer and I love to cosplay. I share my cosplays in my tumblr acc in which I have 4k followers, so I could do a review of any cosplay and 4k people would see it ^^
I love to cosplay because I feel like other person, I can be the character myself, I love to take photos of cosplays too :3
I also love fashion and your items so It'd be a pleasure to review any of them!

I'm looking foward to your answer.

solutionlens's picture

Hello, Thank you for your

Hello,

Thank you for your message.

We have sent you an Email with the instructions to follow to receive a free pair.

Please reply with the complete list of requested information.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

chii's picture

Hello! Is any possibility to

Hello! Is any possibility to find new lenses brands in your page in the future? I would like to see and buy I.fairy lenses. Also thank you for fast shipping to Poland, it takes only a week! :)

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We already sell all the contact lenses that you could think about, as I.fairy that are made by Vassen manufacturer, but they are sold on our store under other distributors brands:

KITTY KAWAII and PRETTY.

Please contact us again if you need any assistance.

Thank you for your order.

​​Best regards,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

how any days will i receive

how any days will i receive it if i oder from canada?

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