CHEAPEST CONTACT LENS SHOP SOLUTION-LENS.COM

SOLUTION-LENS.COM

QUESTIONS AND REPLIES

 

PLEASE POST YOUR QUESTIONS ON THIS PAGE AND COME AGAIN TO READ OUR REPLY WITHIN A FEW HOURS IF YOU HAVEN'T RECEIVED AN EMAIL

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SOLUTION-LENS.COM CONTACT ADDRESS

WE ALWAYS REPLY TO ALL MESSAGES

 

WHAT YOU NEED TO KNOW TO MAKE AN ORDER

CLICK HERE

 

- Shipping is always free (Standard 10 days delivery if you order less than 5 pairs), free Express delivery for 5 pairs at least.
- Free tracking number for all orders, free lens cases for all contact lenses, even free lenses.
- We send all orders declared as "GIFT" with $10 value, without invoice and without company name, just as if your friend sent you a gift, no tax has to be paid to customs.
- You can buy and mix any lens brands or colors to get free pairs when you order 2 or 5 pairs, free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs.
- No doctor prescription needed to order, we only sell contact lenses that are approved in USA, Europe and Asia.
- We sell only plano contact lenses without correction/degree/RX, all our products are soft contact lenses.
- You can use our contact lenses 1 year or keep them 5 years if they are not opened.
- All the products added to the cart must be paid at the price displayed, the final price that customers pay is the one displayed in their shopping cart, there is no discount available on the price that you see during checkout.
- When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 2 months to receive them.
- Some lenses cost more than $19.90 and the correct price is the price displayed in cart.
- Do not add free pairs to your cart or you will pay them: if you are eligible for free pairs copy their page links in the "Comment box" that you will see during checkout.
- You can use your credit card on our bank secure payment system if you do not want to use Paypal, in case of problem try both payment systems.
- We usually do not send orders by Express mail to South-America because Registered airmail is the only way to avoid customs duty there.
If you have a special request please reply to this message to contact us.
- We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en

 

TRACK YOUR ORDER

CLICK HERE

 

FIND YOUR TRACKING NUMBER

CLICK HERE

 

BUY 2 GET 1 FREE - BUY 5 GET 2 FREE - BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.90 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.90 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the "Comment box" before payment).

 

FREE CONTACT LENSES

If you want to take advantage of our "Buy 2 Get 1 Free" or "Buy 5 Get 2 Free + Express shipping" offers you must write the name of your free lenses in comment box just before payment. If you forget we won't send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: "Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)".

 

PRE-ORDER CONTACT LENSES

If you select "pre-order" lenses or "out of stock" lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR
OUT OF STOCK, PRE-ORDER ONLY: 2 MONTHS DELIVERY
IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

 

PAYPAL PAYMENT AND 2CHECKOUT PAYMENT

PAYPAL WITHOUT ACCOUNT TO BUY CONTACT LENS

You can pay online wiith Paypal or 2checkout even if you do not want to open a Paypal account: just use your credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to know how to pay without a Paypal account

Click here to know how to pay wihout a credit card

  

CLICK ON THE LINKS BELOW FOR MORE INFORMATION

CLICK HERE TO READ ALL THE REPLIES

Order without Paypal account Open circle lens bottle First time wearing color lens
Clean and soak lens What are circle lenses Are circle lenses safe
Contact lenses do not hurt Take care of circle lens Circle lens for astigmatism
How long to keep contact lens Wear lens before makeup How to avoid fake circle lens
Do not wear lens when sleeping Pain when wearing contact lens Buy circle lens with correction
Color lens and circle lens difference Circle lens with prescription glasses Put and Remove lenses
Inside out contact lens    

MORE QUESTIONS ?

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Comments

Anonymous on Solution-Lens.com's picture

Hello i fell in love with

Hello

i fell in love with these lenses:

http://www.solution-lens.com/contact-lens-review-dueba-natural-3-tone-br...

How can I order or buy them?

I would buy 2 pairs and would pay with paypal.

Please answer fast.

Thanks!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses can be found here:
http://www.solution-lens.com/list/related-lens/dueba-natural.html

And similar here:
http://www.solution-lens.com/list/related-lens/dueba-big-natural.html

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

​Thank you again for your order.

​Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

olivia z's picture

Hi I ordered a pair of Dueba

Hi I ordered a pair of Dueba hidrocor crystal gray contact lenses yesterday but have not received any order confirmation or shipping details yet. Could I please get this? thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We are sorry if you haven't received our confirmation messages.

Please check your SPAM / BULK folder and we will send you a new confirmation message when your order will be ready to ship.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Do u have vassen hazel and

Do u have vassen hazel and vassen rainbow blue gray

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Only 2 colors are available:
http://www.solution-lens.com/list/related-lens/vassen-rainbow-doll.html

But these contact lenses are similar:
​http://www.solution-lens.com/list/related-lens/dueba-rainbow-cuit.html​

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your order.

​Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi! Im interested on getting

Hi! Im interested on getting a pair of circle lenses from you. Im from Mexico and I want to make sure I understand everything in your faq correctly: First, I want to know if you really do ship worldwide and if in every case is free. Im from Mexico and I have been having problems finding someone who ships circle lenses to Mexico. Also, I wan to to know if it when buying it I get a real tracking number (I ask this because mexican post service sucks and having a tracking number helps a lot). And last, if you do also ship to South America, specially Chile, cause Im moving there in some months and I want to make sure I can continue shopping from you! Thank you!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message​, it's great to find someone who knows the truth, as so many people from Mexico do not understand that delayed order are always caused by Mexico customs and Mexico post service.

Shipping is really free to any country and you​ will get a real tracking number to use on our post office website and on Mexico post office website (or any country where you will live in the future).

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

​Thank you again for your order.

​Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi could you help me find

Hi could you help me find some contacts i would be so thankful I love your shop but you have so many to choose from
I have grey/ blue eyes but I would like three pairs of contacts.
One that makes my eyes light green
One that makes my eyes really light blue/turquoise
And one that makes them big & yellow/brown
Could you please help me find some contacts that would suit me and make my eyes look natural but really light and pretty thank you so much x
Sent from my iPhone

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We recommend you these contact lenses:

Light green:
http://www.solution-lens.com/dueba-cherry-green-contact-lens.html
http://www.solution-lens.com/dueba-hidrocor-crystal-green-contact-lens.html
http://www.solution-lens.com/mimi-baby-xilene-green-contact-lens.html

Light blue/turquoise:
http://www.solution-lens.com/dueba-lily-blue-natural-light-eyes-similar-...
http://www.solution-lens.com/dueba-hidrocor-crystal-blue-contact-lens.html
http://www.solution-lens.com/dueba-barbie-magic-3-tone-blue-natural-circ...

Big yellow/brown:
http://www.solution-lens.com/vassen-glamourous-4-tone-gold-fynale-classi...
http://www.solution-lens.com/vassen-stella-3-tone-color-gold-contact-len...
http://www.solution-lens.com/vassen-vivian-gold-contact-lens.html

​We think that these products will fulfill your expectations but you can give us more details by replying to this message if you want that we send you more information.

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you for your order.​

​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi could you help me find

Hi could you help me find some contacts i would be so thankful I love your shop but you have so many to choose from
I have grey/ blue eyes but I would like three pairs of contacts.
One that makes my eyes light green
One that makes my eyes really light blue/turquoise
And one that makes them big & yellow/brown
Could you please help me find some contacts that would suit me and make my eyes look natural but really light and pretty thank you so much x
Sent from my iPhone

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We recommend you these contact lenses:
http://www.solution-lens.com/first-order-color-contact-lenses-how-choose...

​We think that these products will fulfill your expectations but you can give us more details by replying to this message if you want that we send you more information.

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you for your order.​

​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I would love to order the

I would love to order the dueba hidrocor crystal grey in prescription. Both eyes are -5.00 Is there an arrangement to be made to get those in that prescription? THank you...love your website

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but these contact lenses are not available with correction even for pre-order.

Thank you again for your interest, we hope to see you again soon.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi, I think I did a mistake

Hi,

I think I did a mistake when i ordered the contact lenses DUEBA "Hidrocor crystal" in grey. The mistake is that i didn't create an account and i'm curious to know when my order will arrive here in Belgium. I'd like to track my order but i don't know how to do because i don't have an account ?

Thanks in advance

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

When an order is made on our store an account is automatically created.

We have sent you a private Email with all the details about your order.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Rachelle Jean 's picture

Hello, I would like to order

Hello, I would like to order some toric lenses, dark colored preferably...but not sure where to locate on what's available.
My RX is~
SAME FOR BOTH RIGHT & LEFT EYE
8.6 /14.5 /-3.50 /-2.25/ 180

THANK YOU!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we do not sell toric contact lenses.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Rachelle Jean 's picture

Hi,I was directed to your

Hi,I was directed to your website when searching for toric lenses. Can you please tell me where I can find toric lenses on your site please?. My rx for both eyes:
8.6 14.5 -3.50 -2.25 180

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we do not sell toric contact lenses.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi: I would like to order

Hi:

I would like to order sweety crystal in brown http://www.solution-lens.com/dueba-hidrocor-crystal-brown-contact-lens.html

Do you have these with prescription -0.50 , -0.75

Regards,

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses are now available with -0.75 correction:
http://www.solution-lens.com/dueba-hidrocor-crystal-brown-contact-lens.html

Thank you again for your order.

Sincerely,
http://www.solution-lens.com

Gustav's picture

Hello! How long is the

Hello!

How long is the delivery time for " Meruru Tweezers " to Sweden ?

And is it possible to get express delivery if I pay extra ?

/Gustav

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​All orders are delivered withing 10 days but if you want you can also add Express shipping to your cart (free for $199 orders):
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello! I am going to place my

Hello!
I am going to place my first order. I am looking for 14.5 diameters lenses, Tony, Hidrocor and Lyly (I want to but 3 or 4 different pairs) I though Tony had 14.5 and 15.00 diameters, but when I am going to place the order I can only see 14.00 or 15.00 not 14.5.
Please could you show me the lenses you have in 14.5? (I am just interested in natural look lenses, not fantasy lenses)
Thank you so much

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message​, if you order now your parcel will be sent today before 5pm or tomorrow morning latest.​

​FREE SHIPPING 10 DAYS DELIVERY
​- Shipping is always free and we send orders from Europe or Asia depending on stock and selected products , delivery takes around 10 days (5 days by Express). ​We also offer a tracking number for all orders and a ll orders are sent as if your friend was sending you a gift, without company name and invoice to make sure that nobody has to pay any tax.
- When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 2 months to receive them. We do not send first what is available and will send your order when it will be complete, so if you do not want to wait just select products that are not out of stock.

​PRICE OF CONTACT LENSES
​- ​Prices are displayed in USD and ​the correct price is the one you see on each product pages, not always $19.90 for some lenses, this is why a price is written on each product page.​ ​
​- ​Customers pay the price displayed after adding products to their cart and free lenses cannot be added to the cart ​, only copy the links to the pages of the free lenses that you choose in the "Comment box" that you will see under the shipping address fields.​
​ ​- Most of our contact lenses cost $19.90 but we are sorry that our suppliers have raised some prices and some contact lenses are more expensive because they are "Out of stock" (pre-order), But anyway as we offer a free pair when you buy 2 pairs our shop is still the cheapest on Internet. We offer the best prices for circle lenses and we are the only shop with permanent promotions and free shipping, so please take advantage of our deals and enjoy the best color lenses available on the market.​
​​
BUY 2 GET 1 FREE - BUY 5 GET 3 FREE - BUY 10 GET 5 FREE
- Our permanent promotions are "Buy 2 Get 1 Free", "Buy 5 Get ​3 Free", "Buy 10 Get 5 Free with Express shipping" and all the lenses must be purchased at the same time to qualify for promotion.
​- ​You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts).
​- Free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.
​- You can buy and mix any lens brands or colors to get free pairs
- Free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs​

​HOW TO ORDER​
​​- To order​,​ only add the pairs that you buy to your cart and copy in "Comment box" just before payment the links to your free pairs.
​- All orders are shipped with a tracking number and orders of 10 pairs at least are shipped by Express mail when available to destination country (also with tracking number). ​ You must sign a receipt to receive your order.​
​- ​We declare a value of $15 to avoid customs tax and never use any courier/cargo service ​as Fedex, UPS or DHL ​or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than ​10 pairs) takes around 2 weeks and Express delivery (​10 pairs at least) takes a maximum of 5 days. ​ Our customers never had to pay any customs duty.​​

​OUR CATALOGUE
- We sell 100% authentic contact lenses from Korea but only Geo brand products are sold with an authenticity sticker, check your lenses on this website: http://www.fw1860.com/en
​​- All the contact lenses that we sell, Geo, Dueba and Vassen brands, are some of the safest and most comfortable color lenses that you will find and they are especially recommended for sensitive eyes. We do not sell other brands because they are not as good. We offer free lens cases for every pair of contact lenses that we send, even free pairs.
​- We sell only plano contact lenses without correction/degree/RX.
- We only sell soft contact lenses and you do not need a prescription.
- You can keep our contact lenses 5 years if they are not opened.
​​- As our shop is the easiest on which you can order contact lenses you just need to follow these links to see our complete catalogues:
http://www.solution-lens.com/catalog/geo-contact-lens.html
http://www.solution-lens.com/catalog/dueba-contact-lens.html
http://www.solution-lens.com/catalog/vassen-contact-lens.html
http://www.solution-lens.com/catalog/dreamcon-contact-lens.html
http://www.solution-lens.com/catalog/mimi-contact-lens.html
http://www.solution-lens.com/catalog/crazy-contact-lens.html

​DROPSHIPPING
​​- All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-color-lens-drop-shipping-deal.html​

​​You can pay with by credit card on Paypal or on our bank credit card system and you do not need to open a Paypal account to use this service.​

​Buy 2 Get 1 Free: you can buy 2 pairs of any contact lens (any brand any color) and choose 1 more pair for free (any brand any color).​​

We are waiting for your order but you can contact us again if you need any assistance.

​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

corona.kathia's picture

Hello, I think you gave me

Hello, I think you gave me the wrong tracking number. The tracking number given says that the package was delivered in another city. Or was the package send wrong? Thank you!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Your tracking number is correct and your order will be delivered shortly:
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&...

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

meli's picture

hello, I ordered 2 pairs of

hello, I ordered 2 pairs of circle lenses on 12/01/2016 but I still have not gotten the tracking code in my e-mail account, even though I added your address to my e-mail contacts and I checked the spam folder several times, when I try to access my user account at www.solution-lens.com I can not do it because I do not know what is the password, but when I try to request a new password this message appears: Further instructions have been sent to your e-mail address. but there is nothing in my e-mail account, I checked the spam folder and I added your address to my contacts, I still have not gotten anything or access my user account. I hope you can solve my problem. thank you!
greetings

solutionlens's picture

​​​​​​Dear customer, ​​We

​​​​​​Dear customer,

​​We have modified your account, to connect on our store please use the details sent to your Email address.

Your parcel is now waiting at your post office, so please get it before it is returned.

PLEASE DO NOT FORGET TO CHECK YOUR CONTACT LENSES BEFORE OPENING THE VIALS TO BE SURE THAT THE PRODUCTS ARE IN PERFECT CONDITION.

Thank you again.

​​
​Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, I really would like to

Hello,
I really would like to order some prescription lenses from your store and was wondering if you could check with your suppliers if that would be possible.
I would like to order:
DUEBA TONY GRAY 14.0MM
DUEBA TONY GRAY 15MM
DUEBA HIDROCOR CRYSTAL GREEN
DUEBA HIDROCOR CRYSTAL GRAY
DREAMCON NOBLUK GRAY

I would like all of these in -0.50.
How long will it take to ship these lenses with prescription ?

Best regards,
Meleny

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Only these contact lenses are available with -0.5 correction:

-5 pairs of:
http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-...

-2 pairs of:
​http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-contact-lenses-without-black-ring.html

​Please do not forget to write "CORRECTION = -0.50" in the "Comment box" if you decide to order.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi I've recently found you

Hi I've recently found you and would like to know if the buy 2 get one free works if I buy one set of lenses and one solution . Thank you for your time

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but our "Buy 2 Get 1 Free" promotion can only be used for similar products.

If you order 2 contact lens pairs you can choose 1 pair for free.

If you order 2 contact lens solutions you can choose 1 solution for free.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I received my order

I received my order yesterday. Thank you. The surprise gifts are lovely. If I need a pair od lens that isn't already available with you, can you arrange it?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message​ and you confirmation.​

​We will ask to our suppliers in Korea if they can find these products, so please tell us what you are looking for.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Lauren Munroe's picture

I love my contacts! But one

I love my contacts! But one of the pairs seems to have a slight defect. I ordered 2 and got 1 free. With the free pair one len is perfectly comfortable but the other lens is bothersome to my eye. I followed the directions to clean it, let it soak and I don't know what else to do. I love all my other lens and recommend them to all my friends and even strangers! LOL! Please help. Thank you so much.

solutionlens's picture

​​​​Dear customer,​ ​​ Thank

​​​​Dear customer,​
​​
Thank you for your message and please believe that we are very sorry for the trouble. ​ We are also surprised as we double check every lens before shipping orders but please send us photos of your lenses to allow us to find what is the problem.

​Problems can happen with any contact lens brands and shops because as any manufactured products contact lenses can have defect that cannot be found easily even when doing successive quality checks.​ We hope that you know that it is not possible to link the problem to the contact lens brand or to our shop as these lenses could have been sold by any other shop, all Korean products coming from the same factories in Korea.

We are waiting for photos of your lenses and will find a solution to this problem quickly.​ Please send pictures of both lenses next to each other in ​ the vials or in​ a contact lens case with white background if possible and a photo of the lenses in your eyes if you have already tried them on (but do not wear the lenses if they hurt you).

Thank you for your order and sorry again for the inconvenience.

​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

ayeitsgina16's picture

I was wondering if I can

I was wondering if I can return something i never opened? I received another pair of the same lenses for Christmas and I just got the one i ordered now.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

You can return your contact lenses to change them or get a refund, but if you choose a refund only your products will be refunded and not the shipping cost, as shipping is free only when customers keep their products.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
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Anonymous on Solution-Lens.com's picture

Hi! love your site!! I was

Hi! love your site!! I was looking for the Dueba Barbie Tony Brown but couldn't find it anymore =(

I already have the Dueba Tony but I'm not a fan of the ring and the dueba hidrocor looks to yellow on my hazel ayes .. so I would love to know if you will re-stock this gorgeous Dueba Barbie Tony Brown... PLEASSEEEEE!!!!

Thank you! and a delayed Merry Christmas! =)

Patricia

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses are available:
http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-...

http://www.solution-lens.com/dueba-barbie-tony-brown-15mm-big-size-brown...

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

magnusfaith's picture

How do you find your tracking

How do you find your tracking number? is it the one that is written under the order #?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Yes, this is correct, your tracking number can be found in your account on your order page:
http://www.solution-lens.com/user

Thank you again for your purchase.​

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, Will you ever carry

Hello,

Will you ever carry lenses from the brand Super Pinky?

Thank you for your answer.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we do not want to sell these products because they are not safe enough for our customers.

But as we carry more than 2000 different contact lens pairs we are sure that you will find what you need on our store.

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

abisola's picture

What are the most natural

What are the most natural contacts for dark brown eyes

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We recommend you these contact lenses that cover dark brown eyes:
http://www.solution-lens.com/list/related-lens/vassen-cherry.html
http://www.solution-lens.com/list/related-lens/vassen-big-puffy.html
http://www.solution-lens.com/list/related-lens/vassen-kirei.html

​We think that these products will fulfill your expectations but you can give us more details by replying to this message if you want that we send you more information.

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

​Please contact us again if you need any further assistance.​

​​​​Best regards,
Your customer service
http://www.solution-lens.com
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boatengbailey's picture

Hi, Are you able to check

Hi,

Are you able to check the difference between MIMI COCO BROWN and geo coco brown xbc-107 lenses please?

Is one a lighter colour than the other? If so which one?
They appear to be the exact same size and look thesame .I dont want to purchase both if they are thesame thing.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses are exactly the same:
http://www.solution-lens.com/geo-coco-brown-xbc-107-natural-contact-lens...
and
http://www.solution-lens.com/mimi-coco-brown-contact-lens.html

They are the same products from Korea sold by different brands.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

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