CHEAPEST CONTACT LENS SHOP SOLUTION-LENS.COM

SOLUTION-LENS.COM

CUSTOMERS FEEDBACK


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This is our customers feedback page, and you can publish all your comments about our shop but also your opinion about contact lens brands, contact lens solutions, and contact lens cases.

Please only add on this page your comments about our shop or products once you have been delivered.

If you have any question about our shop and circle lenses or need information about anything else, you can write on our color lenses FAQ page where we reply to all your questions.


 

 

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Comments

Marlet's picture

I ordered my purchase on

I ordered my purchase on 11/14/2016 it is now 12/6/2016. I still haven't received anything, I messaged the company and got no reply

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are very sorry but we haven't receive any message from you, because we of course reply to every single message that we receive.

Please check your "draft" or "sent" folder, maybe you Email has not been sent.

We have contacted ​USA customs and ​USPS, they are experiencing long delays since few weeks, but your order will be delivered shortly,​

Thank you again for your ​purchase. and sorry for the inconvenience.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello guys ! I have ordered 2

Hello guys !

I have ordered 2 times contact lenses brown color by Mimi xylene. They match very well with my eyes color, doing natural.
Positive points :
- fast shipping /deliveries- no delays
- The goodies gifts (pen/earing )
- buy 2 get 3 !
- the multiple choice of color and brand

Points to improve
- need some advices regarding the contact lenses we buy .
- the site is not easy to use. Too much information.
- maybe you can create a fidelity card for customers who often order

Hope that it can be helpful ,

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your feedback.

We will try to improve our store soon.

Thank you again​.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello guys. This is my review

Hello guys.
This is my review on the lenses I ordered from solution-lens.com ♡ Geo Kira Kira Brown♡

Diameter 14.80 mm
Water content 38-42%
Base curve 8.8
1 year disposable (recommended use for 4-6 months)
Packaged in sterile buffered saline

I chose these lenses because I wanted something big and dolly yet natural and I am suuuuper happy with them.

They came in bottles, wrapped in bubbles in a little cute box. They come with free lens container and they also came with presents - a super cute pink mouse (?) pen and two pairs of smily earrings~

Colour 10/10
These lenses are just the perfect shade of brown they compliment my natural eye colour so well.
They have a black ring that makes the eyes more dolly and kawaii.
Blend perfectly with my natural eye colour and I think they would blend super well with any eye colour.

Comfort 9/10
I had no problems with them. Even though they are really big - they are very comfortable .
The lenses dont dry out my eyes or anything they are very light and soft~.

Lens Enlargement 10/10

I absolutely love their diameter
First time i purchased lenses i made the mistake to buy SUPER big ones (16,2 mm) as i thought they wouldnt look that big XD but I looked like an alien
And these are just the perfect size
They are not too big and i guess they can be worn everyday

Overall:

Im in love with them ♡_♡
Im so happy I got them as they give me the desired doll - like looks
Yay
I am looking forward to buying many many different sizes and colours of lenses from this site XD im simply obsessed.
I found this site on Google while i was looking for a site that provides free shipping.
solution-lens.com not only provides free shipping - they also give you a tracking number. The lenses came fast without any problems

solution-lens.com also have a giveaway so check it out guys ♡~

http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...

Lenses I would like to get ^^

http://www.solution-lens.com/dueba-eye-candy-pink-contact-lens.html

Have a nice day :)

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we only accept review published on these 4 websites:
http://www.youtube.com/upload
http://www.blogger.com
http://www.tumblr.com/new/blog
http://www.facebook.com/pages/create

​Please contact us again when your review will be published on these 4 websites as explained on this page:
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...

Thank you again​.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello. I am trying to order

Hello.

I am trying to order the 8 lenses on the picture I am attaching. The order is $159 but the website said it is $99 for 8 pairs with free shipping. Will you place an order for the 8 contact lenses I am attaching? I can pay with PayPal.

Thank you,
Lou Vang

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​You are right, it is written "BUY 5 GET 3" on every page of our shop.

But it is also written "Do not add free lenses To your cart, copy their links In checkout comment box​".

So please only pay the 5 pairs that you buy, and copy the links to your free pairs in the "Comment box" that you will see during checkout.​​

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I'm more than satisfied with

I'm more than satisfied with not only the contacts , but the customer service! I had an issue with my first pair and in less than a week I got a new pair free of charge , I hope y'all continue to expand and good luck ! Keep doing good!!(:

Anonymous on Solution-Lens.com's picture

i have purchased from your

i have purchased from your store a few times and i am happy to say that i am pleased every time. The contacts are really comfortable and i love the wide selection you provide. Shipping is fairly fast and products are well packaged.

Anonymous on Solution-Lens.com's picture

I've already received

I've already received products from you. I wrote and recorded some reviews on several pairs of lenses from your store.

fourtrackheart's picture

I liked the pink ones and the

I liked the pink ones and the grey ones. One pair is random so I didn't wear it ( blue and gold star shape?) I also liked the case and I'm ordering two more pairs tonight!

Anonymous on Solution-Lens.com's picture

I ordered 2 sets of color

I ordered 2 sets of color changing contacts and we are very pleased with our order

Anonymous on Solution-Lens.com's picture

I'm very happy with your

I'm very happy with your offers and products

Anonymous on Solution-Lens.com's picture

Im so lado with the service

Im so lado with the service and Im a big fan for your page, its a great solution to get a pair of lenses of the color which I want and as many products, there`re more than I expect to choose. Thank you so much

Anonymous on Solution-Lens.com's picture

I am very happy with my past

I am very happy with my past purchases! They add fun to my day when I get to have interesting eyes :)

Anonymous on Solution-Lens.com's picture

I am happy with my contacts

I am happy with my contacts :)

Sent from my iPhone

Anonymous on Solution-Lens.com's picture

Hello, I am happy with the

Hello,

I am happy with the products I have brought from you. The reason I don't buy anymore that I still use the ones I bought from you.

Thank you,

Anonymous on Solution-Lens.com's picture

I bought the Tony dueba gray

I bought the Tony dueba gray and I love them. Came fast and I always love the case and surprises! Thank you

Sent from my iPhone

Anonymous on Solution-Lens.com's picture

I'm very happy with all my

I'm very happy with all my purchase from your company....thank you

Anonymous on Solution-Lens.com's picture

Dear solution lens, I ordered

Dear solution lens,

I ordered several times from your store and i was always pretty happy and satisfied with your lenses! The colors and the quality is amazing, shipping is fast and your offers are beyond avarege!
Thank you so much for your hard work!
Love, Nori

Az iPhone-omról küldve

Anonymous on Solution-Lens.com's picture

Hello there, I did buy

Hello there,

I did buy contact lenses from you some time ago and I was very happy with the lenses and with your services. I will definitely be buying some more in the near future.

Thank you for your email.

Regards,

Anonymous on Solution-Lens.com's picture

Hello, Yes, I have received

Hello,

Yes, I have received two of you're circle lens and they're awesome! The quality is amazing, they're so confortable to wear, looks gorgeous... I really love them!

Anonymous on Solution-Lens.com's picture

Dear Solution Lens! I would

Dear Solution Lens!
I would like to share my experience and thoughts with you. I have already ordered lenses from you a few years ago. I was very happy about them, good quality and they were nice. Everything was fine. But since last year I started to wear glasses because my eyes turned out to be bad. So I stopped buying your lenses, because you don't sell prescription lenses. :(
I am really sorry about that, I liked your products. Is there any chance, that you will start selling prescription lenses at sometime in the future? If there is, please let me know!
Have a nice day and best wishes,
Lina

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.​​

​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

​​If you want to order​:
Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
​You must send us links, we do not accept photos or just lenses names.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Then you have to wait:
After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

​​​​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Dear CustomerService I have

Dear CustomerService
I have received my lenses from you, and is overall very happy with my purchase.
However, one of the bottles with lenses broke during the trip, and thus the lens is now impossible to use.
Is there any way you would be able to replace the broken lens, seeing as it is completely unusable.

Regards, Isa Ynill.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will send you a replacement lens immediately.

Thank you again for your order​ and sorry for the inconvenience.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

HLoy's picture

absolutely amazing, I got

absolutely amazing, I got them in less than a week and I live in Sweden. The lenses very perfect and nicely packaged, I got a lens case too.
The sent me cute gifts, a pen and a pair of earrings.
The customer service is really good.
If I ever need lenses this is where I will be ordering
Thank you

Anonymous on Solution-Lens.com's picture

I did receive my order, and I

I did receive my order, and I am very happy with the product! I especially love the eco-friendly wooden box. Thank you very much!

Anonymous on Solution-Lens.com's picture

I Just was in convention last

I Just was in convention last week and i had all the 3 days been wearing lenses from u guys, u are the best and i got alot of "wow" XD

Anonymous on Solution-Lens.com's picture

Hi dear, Thank you for all

Hi dear,
Thank you for all the lenses.They are beautiful.Lolita blue is my favorite☺️

Love Greetings
CÜNEYT

Anonymous on Solution-Lens.com's picture

Hi do you have Sweety spatax

Hi do you have Sweety spatax grey colour in 100 degree?
Thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but only these contact lenses are available with -100 correction for both eyes:
http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...
http://www.solution-lens.com/dueba-hidrocor-ice-gray-contact-lens.html
http://www.solution-lens.com/dueba-hidrocor-crystal-gray-contact-lens.html

T​o get these products from our supplier we need to order 3 pairs at least, so please choose 3 pairs and write -100 in the "Comment box" that you will see during checkout. Also, these contact lenses are only available during 48 hours, so please order now if you are interested.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Muchas gracias por todo, ha

Muchas gracias por todo, ha llegado en el tiempo previsto y con sorpresas incluidas, no dudaré en volver a comprar

Anonymous on Solution-Lens.com's picture

i received an order from you

i received an order from you and im very happy! I bought 2 with one free and i thought OMG this promo is perfect! And the price is too affordable so that anyone can buy! Really thank you for your service and product. im glad that i found your site and i choose you !

Anonymous on Solution-Lens.com's picture

I have really enjoyed your

I have really enjoyed your product I'm actually shopping as we speak, your lenses are so very comfortable and looks dazzling!

Anonymous on Solution-Lens.com's picture

very satisfied with the

very satisfied with the lenses, they are excellent quality. great seller!

Anonymous on Solution-Lens.com's picture

I love my contacts from

I love my contacts from solution-lens! They are by far my favorite, and they are always 1000% amazing quality, and I can wear them comfortably! I will always buy from you!

Anonymous on Solution-Lens.com's picture

Hi my name is Haley, I am

Hi my name is Haley, I am always very happy with my orders!!! My favorites are the Halloween special effects lenses, because my eyes are naturally dark brown so the normal color lenses don't do much for me but the Halloween ones are AMAZINGLY FUN I really really like the Reds, blues, whites and greens!! Or any that resemble Vampire eyes. I wear them almost everyday until they need replaced and I can't wait until I can get more!! I refer people to your website ALL THE TIME!!!!! Thank you for wanting to make sure I was satisfied with my experience, I appreciate it.

Anonymous on Solution-Lens.com's picture

I have purchased lenses from

I have purchased lenses from you, and I love them! They're comfortable and in such pretty colors! I'm wearing them right now, I get a lot of compliments on them. Thank you so much!

Anonymous on Solution-Lens.com's picture

I think you'd get more

I think you'd get more customers if you had lenses in prescriptions. If I were you I would discontinue the unpopular lenses on your website and invest prescribed lenses on the popular ones.
I would buy contacts from you if you had prescription.

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.​​

You are right, ​​We usually do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

​​If you want to order​:
Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
​You must send us links, we do not accept photos or just lenses names.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Then you have to wait:
After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

​​​​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello :) I recieved the

Hello :) I recieved the contacts and I'm very satisfied!

Anonymous on Solution-Lens.com's picture

I am happy with the products

I am happy with the products I have received from your company. thanks again.

Anonymous on Solution-Lens.com's picture

Hi! I ordered a pair of

Hi! I ordered a pair of coloured contact lenses in grey. And they were amazing! Super comfy, looked really natural and the colour was stunning. Really beautiful. I would totally buy again in the future.

Anonymous on Solution-Lens.com's picture

I love your lenses and order

I love your lenses and order only you !

Anonymous on Solution-Lens.com's picture

I'm extremely happy with your

I'm extremely happy with your products. They are light and they look very natural. I ordered again last week from another email because I forgot that I ordered from here.

Anonymous on Solution-Lens.com's picture

Hello I recently got my order

Hello I recently got my order in mail and it was missing a pair of contacts. Order # 30544
DUEBA TONY GRAY CONTACT LENS 14.0MM for $29.99. I either need that pair shipped to me or I want a $29.99 refund. Please reply back! Very upset! Need contacts or my money back.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

W​e have checked the weight and the picture of your order and everything is correct (we keep evidences of all the parcels that we send).

If you want that we check again please send us pictures of your parcel and all the products that you have received.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Dear Solution-lens Team, this

Dear Solution-lens Team,

this is the second time I'm purchasing from you.
The first time I was very happy with your service, lenses, gifts and so on. I have no doubt that this would be different this time.

But nevertheless I want to give you some feedback to make your service even more better.
Because I think such an awesome shop as yours should get much more attention than it gets right now .

1. You have lots of lenses to choose but I still would like to find some EOS lenses and
the Dolly EYE series (because they`re the most vibrant ones and i definitely would have bought them from you)
2. I'm a little bit disappointed that so many lenses always out of stock most of the time the more vibrant ones (for example Vassen Cara series, Tofi series (pink, violet))
3. It would be nice to have more review pics ( one on darker eyes/ and one lighter ones .... and in natural light and flashlight)
4. Your page design should be a little more flashier brighter more colourful hat would be an additional thumb up for me

Feedback comes from an really Happy and satisfied customer

Best wishes
Xayla Diamond

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