CHEAPEST CONTACT LENS SHOP SOLUTION-LENS.COM

SOLUTION-LENS.COM

CUSTOMERS FEEDBACK


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This is our customers feedback page, and you can publish all your comments about our shop but also your opinion about contact lens brands, contact lens solutions, and contact lens cases.

Please only add on this page your comments about our shop or products once you have been delivered.

If you have any question about our shop and circle lenses or need information about anything else, you can write on our color lenses FAQ page where we reply to all your questions.


 

 

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Comments

Anonymous on Solution-Lens.com's picture

Hello there solution-lens

Hello there solution-lens staff. I've been your client for over an year and I might have gotten you 3 new clients! Hope they have such a nice experience as I've been having. Best regards, Mariana

Anonymous on Solution-Lens.com's picture

Hello, I just wanted to say

Hello, I just wanted to say thank you because I finally got my order of the dueba magic contact lenses. I went to my post office and gave my tracking number and I got them. Thank you so much.

Sent from my iPhone

Anonymous on Solution-Lens.com's picture

I'm very happy with the

I'm very happy with the store.
That was the first time I buy circle lens online and I love the service, my package was in perfect condition and I love the cute case they gave me.
I hope I can buy again very soon

Anonymous on Solution-Lens.com's picture

Hi, Thank you so much for

Hi,

Thank you so much for your excellent service. That's why i read so many good comments on the internet about your shopping website.

Best regards,
Hong Trang Tran.

Anonymous on Solution-Lens.com's picture

Hello, I received your

Hello,

I received your products and I am so happy with them, very comfortable and good quality circle lenses.
I really love your products!
Thank you for all.

Have a nice day,
Leticia.

Anonymous on Solution-Lens.com's picture

I am very happy of all my

I am very happy of all my order in this store thank you so much

Anonymous on Solution-Lens.com's picture

The "GEO COCO 30 BROWN Circle

The "GEO COCO 30 BROWN Circle LENS For Men", I Plan On Ordering A Few OF Them But Read In The Description That They Are "Small Contact Lenses". So Do These Lens Make Your Eyes Look Bigger As Circle Lenses I Thought Were Supposed To Do? Because The Only Reason I Was Going To Buy These Lens Were To Enlarge My Eyes. Please Answer When Possible.

Thank You, Customer

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses will only change your eye color.​
http://www.solution-lens.com/geo-coco-brown-xbc-107-natural-contact-lens...

If you want to have bigger eyes, please select these products:
http://www.solution-lens.com/dueba-dolce-dm23-hazel-contact-lens-natural...
http://www.solution-lens.com/mimi-reyna-brown-contact-lens.html
http://www.solution-lens.com/mimi-grang-grang-choco-contact-lens.html

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi, I received my order

Hi,

I received my order and had some questions.
1.) I ordered the Dueba Tony Gold 15mm. the bottle says Yellow. is this correct or incorrect? Also, how do I know what size it is on the bottle?

2.) My free pair was supposed to be Dueba Hidrocor Blue, but the contract in the bottle looks like it might be Hidrocor Crystal? I don't see the lines/pattern in the contract lens for hidrocor blue. Like in this video:
dueba sweety hidrocor blue: http://youtu.be/k-XlfE8XDGY

The bottle says the right name but the cocteau lens in it looks very clear and light and without any patterns. Is this the correct one?

Sent from Yahoo Mail on Android

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We confirm that you have received the correct products.

​Korean contact lenses are sold all over the world under different names and brands and names, so stickers / labels can also be different.

Contact lenses can look different in the vials and worn on different eyes colors, this is why photos and videos do not always look as products in the vials.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Dear Service Client, I just

Dear Service Client,

I just read this message when I received the item. I paid for 3 pairs, but only receive 1 pair. please acknowledge and send the rest 2 pairs to the similar address. Thank you

Best regards.
Malvin

Sent from my iPhone

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please read our messages when we send them to your 2 Email addresses and also read our products pages before ordering.

You have bought only 1 Meruru, because as clearly explained on the product page on which you have made your order, if you want to receive 3 Meruru, you must select QUANTITY = 2. and pay $79.80:
http://www.solution-lens.com/meruru-tweezers-insert-remove-contact-lens-...

SPECIAL OFFER FOR YOU: ​if you order now a second Meruru, we will send you a third Meruru for free, so please order now and we will send you 2 more Meruru twizzers.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I was extremely happy with my

I was extremely happy with my order and have passed your companies name on to friends. Happy Holidays! Stay safe!

Anonymous on Solution-Lens.com's picture

I'm very happy with my

I'm very happy with my purchase! Thank you very much!

Anonymous on Solution-Lens.com's picture

Hello, once again I am

Hello, once again I am disappointed with the color of the contacts I ordered, They are extremely yellow compared to the picture, it does not help when there is no model to represent the color on the eyes.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry, but it is not possible to add more pictures on our store, because we can only add the pictures that customers send us. ​Please check thousand of online blogs​​ to find the perfect contact lenses for you, then you will know before making an order how these lenses will look on your eyes.​

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi, My order arrived. I

Hi,

My order arrived. I ordered Dueba Virgin Blue. Why did you send me Sweety Plus Lamune Blue? I paid for Dueba Virgin Blue and I want to receive this type lenses.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We are sorry, but why not looking at your contact lenses instead of looking at the sticker ? You have ​of course received the correct products, but names and references written on the sticker always change without notice.

Korean products are sold all over the world under different names and brands, but the contact lenses do not change and all are genuine products from Korea.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Dear Solution Lens, I wanted

Dear Solution Lens,

I wanted to send you this quick note to say THANK YOU! The lenses I got were great! And they are so comfortable . I also loved the little gifts that you included. I will for sure be to tell my friends and I will be ordering more for sure! :)

Have a great day!
Holley Marie

Marlet's picture

I ordered my purchase on

I ordered my purchase on 11/14/2016 it is now 12/6/2016. I still haven't received anything, I messaged the company and got no reply

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are very sorry but we haven't receive any message from you, because we of course reply to every single message that we receive.

Please check your "draft" or "sent" folder, maybe you Email has not been sent.

We have contacted ​USA customs and ​USPS, they are experiencing long delays since few weeks, but your order will be delivered shortly,​

Thank you again for your ​purchase. and sorry for the inconvenience.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello guys ! I have ordered 2

Hello guys !

I have ordered 2 times contact lenses brown color by Mimi xylene. They match very well with my eyes color, doing natural.
Positive points :
- fast shipping /deliveries- no delays
- The goodies gifts (pen/earing )
- buy 2 get 3 !
- the multiple choice of color and brand

Points to improve
- need some advices regarding the contact lenses we buy .
- the site is not easy to use. Too much information.
- maybe you can create a fidelity card for customers who often order

Hope that it can be helpful ,

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your feedback.

We will try to improve our store soon.

Thank you again​.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello guys. This is my review

Hello guys.
This is my review on the lenses I ordered from solution-lens.com ♡ Geo Kira Kira Brown♡

Diameter 14.80 mm
Water content 38-42%
Base curve 8.8
1 year disposable (recommended use for 4-6 months)
Packaged in sterile buffered saline

I chose these lenses because I wanted something big and dolly yet natural and I am suuuuper happy with them.

They came in bottles, wrapped in bubbles in a little cute box. They come with free lens container and they also came with presents - a super cute pink mouse (?) pen and two pairs of smily earrings~

Colour 10/10
These lenses are just the perfect shade of brown they compliment my natural eye colour so well.
They have a black ring that makes the eyes more dolly and kawaii.
Blend perfectly with my natural eye colour and I think they would blend super well with any eye colour.

Comfort 9/10
I had no problems with them. Even though they are really big - they are very comfortable .
The lenses dont dry out my eyes or anything they are very light and soft~.

Lens Enlargement 10/10

I absolutely love their diameter
First time i purchased lenses i made the mistake to buy SUPER big ones (16,2 mm) as i thought they wouldnt look that big XD but I looked like an alien
And these are just the perfect size
They are not too big and i guess they can be worn everyday

Overall:

Im in love with them ♡_♡
Im so happy I got them as they give me the desired doll - like looks
Yay
I am looking forward to buying many many different sizes and colours of lenses from this site XD im simply obsessed.
I found this site on Google while i was looking for a site that provides free shipping.
solution-lens.com not only provides free shipping - they also give you a tracking number. The lenses came fast without any problems

solution-lens.com also have a giveaway so check it out guys ♡~

http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...

Lenses I would like to get ^^

http://www.solution-lens.com/dueba-eye-candy-pink-contact-lens.html

Have a nice day :)

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we only accept review published on these 4 websites:
http://www.youtube.com/upload
http://www.blogger.com
http://www.tumblr.com/new/blog
http://www.facebook.com/pages/create

​Please contact us again when your review will be published on these 4 websites as explained on this page:
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...

Thank you again​.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello. I am trying to order

Hello.

I am trying to order the 8 lenses on the picture I am attaching. The order is $159 but the website said it is $99 for 8 pairs with free shipping. Will you place an order for the 8 contact lenses I am attaching? I can pay with PayPal.

Thank you,
Lou Vang

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​You are right, it is written "BUY 5 GET 3" on every page of our shop.

But it is also written "Do not add free lenses To your cart, copy their links In checkout comment box​".

So please only pay the 5 pairs that you buy, and copy the links to your free pairs in the "Comment box" that you will see during checkout.​​

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I'm more than satisfied with

I'm more than satisfied with not only the contacts , but the customer service! I had an issue with my first pair and in less than a week I got a new pair free of charge , I hope y'all continue to expand and good luck ! Keep doing good!!(:

Anonymous on Solution-Lens.com's picture

i have purchased from your

i have purchased from your store a few times and i am happy to say that i am pleased every time. The contacts are really comfortable and i love the wide selection you provide. Shipping is fairly fast and products are well packaged.

Anonymous on Solution-Lens.com's picture

I've already received

I've already received products from you. I wrote and recorded some reviews on several pairs of lenses from your store.

fourtrackheart's picture

I liked the pink ones and the

I liked the pink ones and the grey ones. One pair is random so I didn't wear it ( blue and gold star shape?) I also liked the case and I'm ordering two more pairs tonight!

Anonymous on Solution-Lens.com's picture

I ordered 2 sets of color

I ordered 2 sets of color changing contacts and we are very pleased with our order

Anonymous on Solution-Lens.com's picture

I'm very happy with your

I'm very happy with your offers and products

Anonymous on Solution-Lens.com's picture

Im so lado with the service

Im so lado with the service and Im a big fan for your page, its a great solution to get a pair of lenses of the color which I want and as many products, there`re more than I expect to choose. Thank you so much

Anonymous on Solution-Lens.com's picture

I am very happy with my past

I am very happy with my past purchases! They add fun to my day when I get to have interesting eyes :)

Anonymous on Solution-Lens.com's picture

I am happy with my contacts

I am happy with my contacts :)

Sent from my iPhone

Anonymous on Solution-Lens.com's picture

Hello, I am happy with the

Hello,

I am happy with the products I have brought from you. The reason I don't buy anymore that I still use the ones I bought from you.

Thank you,

Anonymous on Solution-Lens.com's picture

I bought the Tony dueba gray

I bought the Tony dueba gray and I love them. Came fast and I always love the case and surprises! Thank you

Sent from my iPhone

Anonymous on Solution-Lens.com's picture

I'm very happy with all my

I'm very happy with all my purchase from your company....thank you

Anonymous on Solution-Lens.com's picture

Dear solution lens, I ordered

Dear solution lens,

I ordered several times from your store and i was always pretty happy and satisfied with your lenses! The colors and the quality is amazing, shipping is fast and your offers are beyond avarege!
Thank you so much for your hard work!
Love, Nori

Az iPhone-omról küldve

Anonymous on Solution-Lens.com's picture

Hello there, I did buy

Hello there,

I did buy contact lenses from you some time ago and I was very happy with the lenses and with your services. I will definitely be buying some more in the near future.

Thank you for your email.

Regards,

Anonymous on Solution-Lens.com's picture

Hello, Yes, I have received

Hello,

Yes, I have received two of you're circle lens and they're awesome! The quality is amazing, they're so confortable to wear, looks gorgeous... I really love them!

Anonymous on Solution-Lens.com's picture

Dear Solution Lens! I would

Dear Solution Lens!
I would like to share my experience and thoughts with you. I have already ordered lenses from you a few years ago. I was very happy about them, good quality and they were nice. Everything was fine. But since last year I started to wear glasses because my eyes turned out to be bad. So I stopped buying your lenses, because you don't sell prescription lenses. :(
I am really sorry about that, I liked your products. Is there any chance, that you will start selling prescription lenses at sometime in the future? If there is, please let me know!
Have a nice day and best wishes,
Lina

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.​​

​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

​​If you want to order​:
Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
​You must send us links, we do not accept photos or just lenses names.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Then you have to wait:
After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

​​​​​​​Best regards,
Your customer service
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Dear CustomerService I have

Dear CustomerService
I have received my lenses from you, and is overall very happy with my purchase.
However, one of the bottles with lenses broke during the trip, and thus the lens is now impossible to use.
Is there any way you would be able to replace the broken lens, seeing as it is completely unusable.

Regards, Isa Ynill.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will send you a replacement lens immediately.

Thank you again for your order​ and sorry for the inconvenience.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

HLoy's picture

absolutely amazing, I got

absolutely amazing, I got them in less than a week and I live in Sweden. The lenses very perfect and nicely packaged, I got a lens case too.
The sent me cute gifts, a pen and a pair of earrings.
The customer service is really good.
If I ever need lenses this is where I will be ordering
Thank you

Anonymous on Solution-Lens.com's picture

I did receive my order, and I

I did receive my order, and I am very happy with the product! I especially love the eco-friendly wooden box. Thank you very much!

Anonymous on Solution-Lens.com's picture

I Just was in convention last

I Just was in convention last week and i had all the 3 days been wearing lenses from u guys, u are the best and i got alot of "wow" XD

Anonymous on Solution-Lens.com's picture

Hi dear, Thank you for all

Hi dear,
Thank you for all the lenses.They are beautiful.Lolita blue is my favorite☺️

Love Greetings
CÜNEYT

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