SOLUTION-LENS.COM

CUSTOMERS FEEDBACK


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CLICK HERE TO KNOW YOUR TRACKING NUMBER


This is our customers feedback page, and you can publish all your comments about our shop but also your opinion about contact lens brands, contact lens solutions, and contact lens cases.

Please only add on this page your comments about our shop or products once you have been delivered.

If you have any question about our shop and circle lenses or need information about anything else, you can write on our color lenses FAQ page where we reply to all your questions.


 

 

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SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.

 

 

 




Comments

Anonymous on Solution-Lens.com's picture

Hello, I do wish to purchase

Hello,
I do wish to purchase a second pair of lenses so ifit is possible you may already ship my purchased pair. Thank you for reminding me of the offer anyway you have a great customers service and i will surely recommend your store to my friends.
Greetings

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please order a second pair now and copy in the "Comment box" the link to your free pair.

Thank you again for your orders.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I wanted to thank you for the

I wanted to thank you for the beautiful package and the nice little gifts! My contact lenses came very fast, and I am very pleased with the quality! I will definitely buy again!

Anonymous on Solution-Lens.com's picture

I recieved my order however

I recieved my order however it was not correct. I got 5 pair of dueba barbie
Lens and 4 pair of vista plus pretty blue contact lens. I didn't
receive the lens that I ordered. I need to get a refund or the correct
lens that I ordered.
Thank u

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Please read again our previous message and you will understand that you have received the correct products.

BARBIE and PRETTY are not names of contact lenses, they are distributors labels, so you have received the 5 Dueba pairs and the 2 Vassen pairs that you have bought, nothing else matters:

3x
http://www.solution-lens.com/dueba-puffy-3-tone-series-blue-contact-lens...
1x
http://www.solution-lens.com/dueba-barbie-magic-3-tone-blue-natural-circ...
1x
http://www.solution-lens.com/dueba-barbie-magic-3-tone-blue-natural-circ...
1x
http://www.solution-lens.com/vassen-stella-3-tone-color-blue-contact-len...
1x
http://www.solution-lens.com/vassen-stella-3-tone-color-blue-contact-len...

Why not looking at the lenses instead of the vials ? Then you will be able to know that you have received the correct products.

If you are still convinced that your order is incorrect please send a detailed list of what you have bought and received, lens by lens, photo by photo, then we will check again.

​Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Free pair:

Free pair: http://www.solution-lens.com/geo-magic-color-circle-black-ck-106-best-bl... L: -4.25 R: -4.00
This free pair should be with prescription, but the pair delivered is just a standard one.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we do not sell prescription contact lenses.

We cannot send any pair of prescription contact lenses because we do not have these items.

All contact lenses available on our store are plano contact lenses without correction.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

vesnadrag's picture

Ive just gotten lenses! They

Ive just gotten lenses! They are fabulous and arrived in short period of time. Thank you so much! Gifts are also so cute.:)

Asato's picture

Sweet mother of God! You are

Sweet mother of God! You are the best shop I've ever met! Shipping was very fast(just ONE week to Russia!) This lenses are amazing and all this stuff is so cute!<3
Thank you! I will recommend your shop to everyone^_^

celeste's picture

hi , where can i select the

hi , where can i select the contact lens degree? i cant find it.

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.

You cannot find it because as displayed on every page of our store we do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our local suppliers do not allow us to order less than 5 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

If you want to order please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Please contact us again if you need assistance.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Monica P's picture

Hey I got my order in and

Hey I got my order in and when I try them on I can see the color. I feel like the pupil size is small. http://www.solution-lens.com/vassen-kitty-kawaii-tofi-grey-2-tone-colore.... Also I feel like one eye color is brighter than the other. On the site it says it 15mm in diameter.

My order # 15654

solutionlens's picture

​​Dear customer, Thank you

​​Dear customer,

Thank you for your message.

​Your contact lenses are correct, as you said it is just a feeling and feelings are often wrong.

Contact lenses diameter is the one that we display on our website and all the products that we sell match our description.

Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Connie181990's picture

I want my order to be left in

I want my order to be left in my mail box?

solutionlens's picture

​Dear customer,​ Thank you

​Dear customer,​

Thank you for your message.

All our parcels require a signature to be delivered. It is not possible to send parcels with a tracking number but without signature on delivery.

If nobody is available to sign at the delivery address a notice will be left and customers will have to visit their post office to get their order (you must also track your parcel and register on your post office website when possible to get Email notifications in case your postman forgets to leave a notice).

All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature).

Thank you again for your purchase.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

angelzrvicious's picture

I just love these lenses! I

I just love these lenses! I am so happy to have found your website and will definitely be purchasing more crazy contacts from you soon! Also the free gifts you sent with my order really made me feel special, and it's those little things, of course along with great quality lenses, that I look for in a company. Thank you so much! I will definitely be posting pictures as well :)

Anonymous on Solution-Lens.com's picture

Hello I recently ordered two

Hello
I recently ordered two pairs of contacts and the way to receive my third pair was unclear to me until now. My name should help you find the order and the third pair I would like to receive is the geo tri color world gray if possible. thank you.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Please next time read our Emails as it is clearly explained (but you can also find this information in the menu of our store):

FORGOT TO TYPE THE NAME OF YOUR FREE PAIRS IN COMMENT BOX:
If you order 2 pairs you can get 1 free pair, if you order 5 pairs you can get 2 free pairs, if you order 10 pairs you can get 5 free pairs.
In case you forgot please reply to this message now to tell us which free pairs you want or your free pairs will be sent with your next order.​

​As you order as been ​shipped your free pair can only be sent your with your next order.

Thank you again for your purchase.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

acethemacejosh's picture

hello,just wanted to share my

hello,just wanted to share my feedback about the contact lense i ordered. I am happy to tell that so far i have a good quality pair of contact lense its a GEO super size angel brown XCM-214.. It was actually my very first time to try on some contact lense thought it will be irritated and will feel uncomfortable but its not :D :D 5STAR for this site bcoz i also thought after i purchased the item it will take forever for me to get it,but it only takes i think 2 1/2 weeks til i got it. it was not a long wait. and oh! i even doubt to buy here bcoz the prices is not expensive scared that the contact lense might be not in good quality. but all my doubts are gone until i try them,i feel comfy and it looks really good on me :D :D i have a very dark eyes and this contacts fits me really good. THANK YOU SOLUTION-LENS.COM

Anonymous on Solution-Lens.com's picture

Dear Solution Lens, I love

Dear Solution Lens,
I love your lenses and am always very happy with your packages :)
I have some problems with the Dueba Barbie Lily Gray lenses.(http://www.solution-lens.com/dueba-barbie-lily-gray-perfect-contacts-nat...)
Today I received some 3 pairs lenses, the most were good but the gray lenses had some weird spots on them... please look at the picture, i don't know what to do...

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message​ and your photos.

​It seems to be only air bubbles and now that we have seen your lenses please open them.

In case of any problem after you try them on we will send you replacement contact lenses immediately.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

linabitter's picture

Hi there! I made a review for

Hi there!
I made a review for you about my Vassen angel allure blue, I hope you will like it.
http://linabitterr.tumblr.com/post/79377722103/solution
I tried to write down all my experiences, I will post this to my facebook too. As you can see, I have got more than 13.000 followers! https://www.facebook.com/lina.bitterr People always asking me about my lenses, and I will recommend your shop.
I hope you are satisfied with my job, and will send me a pair of lenses.

solutionlens's picture

Hello, Thank you for your

Hello,

Thank you for your work but we are sorry, your review is too short and/or incomplete, so please follow our instructions.

- Post your review on these 2 forums (if you cannot publish your full review post some text and some photos + a link to your review and you will get more visitors on your page/blog):
http://forums.soompi.com/discussion/122581
http://www.gaiaonline.com/forum/real-life-fashion-style/the-official-cir...

- Post a video on youtube: http://www.youtube.com/upload
(click Photo slideshow to make a video with only photos)

- Or create a Facebook page: http://www.facebook.com/pages/create

- Or create a second blog on Blogger or Tumblr:
http://www.blogger.com
http://www.tumblr.com/new/blog

Then send us your shipping address with the link to the free contact lens pair that you choose (only a pair that costs $19.90 maximum).
We are sure that other shops will never send you any free product if you publish a short and incomplete review as all contact lens shops share reviews and information about reviewers. If you think that you want to make reviews for other shops in the future please complete your review before we share the link with them. We will wait 2 days and then we will send your review link on our lens sellers professional forum as it is. If you do what we ask you we will put you in the list of good reliable reviewers who deserve more free products and other shops will contact you directly.

More information:
All reviews must include a link to our permanent giveaway (then you will automatically join our giveaway and get a chance to receive more free lenses at the end of the month):
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...

All reviews must include these questions and replies to these questions. If you have made a video please add this text in the description, replying to the questions in the video is not enough:
- What is the natural color of your eyes and style ?
- What are you favorite contact lenses colors and brands ?
- Do you often wear color lenses (which brands) ?
- Where did you find our store (Google, Facebook, Youtube, Tumblr, blogs, friends...) ?
- What contact lenses do you like on our store (add photos and links) ?
- Is our website easy to visit / browse ?
- Is our customer service good / quick ?
- What do you think about lens color ?
- What do you think about lens comfort ?
- What do you think about lens enlargement ?
- What is your overall opinion about the lenses ?
- What is your overall opinion about our store ?

- Reminder: blog reviews must include at least 10 photos including photos of the received parcel, photos of lenses in vials, photos of contacts in lens case, photos of you wearing lenses. Please share your review link on forums, blogs, Twitter, Facebook and other websites that you like.
Please add our shop banner but if you prefer you can make your own logo/banner:
http://www.solution-lens.com/solution-lens-com-banners.html

Thank you again.

Lovely eye blink,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hello! I contacted you a few

Hello! I contacted you a few days ago about some orders i did. Now i found that the order has returned today to you!!! It seems that it was some mistake on the adress that was put on the package and because of that, my postman didn't send me the lenses and my customs have returned them to you!!! Please, once you got them back, could you send them to me again??? If it is posible i would like to change the adress this time, i'll be waiting for your response!!!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will contact you when we receive your order but you have to know that it is 100% impossible that we wrote an incorrect address because the address that you have written was printed on the parcel.

You should also not trust any post office employee who just does not care about your parcel and you should contact the manager of the whole postal organization, not just your post office staff.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Cynthia LOCHMANN's picture

Hello, I did not receive the

Hello, I did not receive the correct lenses ...

I confirm that I received my package (very quickly) and thank you for the goodies it was inside. But, I'm very disappointed because of 3 lenses received only 1 is really part of the items ordered.

I think it makes a lot of mistakes for my first order with you and these lenses do not suit me.

Will you send me good ORDERED lenses?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We have checked and you have received the correct items.

We would appreciate that you spend time checking your contact lenses and not only the bottles or labels when you receive your orders, so you will understand that you have received the correct products.

Bottles or stickers on the vials mean nothing as they can change without notice and manufacturers often write incorrect information or just adapt it to the law of different countries.

If we send incorrect products we are sure to replace them, but in this case we we are 100% sure that you have receive the correct contact lenses.

Thank you again for your order.​

​​
​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

nikki_heartygirl's picture

Super happy:) I got my

Super happy:) I got my package today...
Thanks you...I so happy to your costumer service its late to arive but its okie♡♡♡

Anonymous on Solution-Lens.com's picture

Can I do a review of the lens

Can I do a review of the lens in on Russian language?
(Могу ли я сделать обзор линз на русском языке?)

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​You can make a review in any language but please do not forget to add these questions and replies translated in Russian:

- What is the natural color of your eyes and style ?
- What are you favorite contact lenses colors and brands ?
- Do you often wear color lenses (which brands) ?
- Where did you find our store (Google, Facebook, Youtube, Tumblr, blogs, friends...) ?
- What contact lenses do you like on our store (add photos and links) ?
- Is our website easy to visit / browse ?
- Is our customer service good / quick ?
- What do you think about lens color ?
- What do you think about lens comfort ?
- What do you think about lens enlargement ?
- What is your overall opinion about the lenses ?
- What is your overall opinion about our store ?

Thank you again for your orders.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Thank you thank you thank you

Thank you thank you thank you so much !!! I need them for a job and if they are here by March 8 I will meet my deadline !!!

Thank you again, and I will always continue to shop with you all. SO HELPFUL AND NICE
Thank you!!!!

Anonymous on Solution-Lens.com's picture

I still did not receive my

I still did not receive my purple contacts; could you send me another pair? Thank you.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We are sorry and we will add the missing contact lenses to your new order.

Thank you again for your understanding and sorry for the inconvenience.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hi I just want to express how

Hi I just want to express how happy I was when I opened my package. I've ordered from other places before and not one of them were as good as you guys. I love everything about you guys.The packaging was super cute, and I absolutely love the pen. The earring are also such a nice gift. It really put a smile on my face while I was unwrapping everything. So thank you very much. I will be purchasing every lens from you guys now:)

michelle luz rodrigues's picture

como funciona essa promoção

como funciona essa promoção dos pares???

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.

All the contact lenses that we sell, Geo, Dueba and Vassen brands, are some of the safest and most comfortable color lenses that you will find and they are especially recommended for sensitive eyes. We do not sell other brands because they are not as good. We offer free lens cases for every pair of contact lenses that we send, even free pairs.

​​As our shop is the easiest on which you can order contact lenses you just need to follow these 3 links to see our complete catalogues:
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-cont...

​Shipping is always free and we send orders from Europe or Asia depending on stock and selected products.

​Prices are displayed in USD and our permanent promotions are "Buy 2 Get 1 Free", "Buy 5 Get 2 Free with Express shipping", "Buy 10 Get 5 Free with Express shipping" and all the lenses must be purchased at the same time to qualify for promotion. You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts). Also, your ​​ free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.

​​All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-color-lens-drop-shipping-deal.html​

To order​,​ only add the pairs that you buy to your cart and copy in "Comment box" just before payment the links to your free pairs.

All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than 5 pairs) takes around 2 weeks and Express delivery (5 pairs at least) takes a maximum of 5 days.

You can pay with by credit card on Paypal or 2checkout and you do not need to open a Paypal account to use this service.

We are waiting for your order but you can contact us again if you need any assistance.

Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hi, if I bye two pair (crazy

Hi, if I bye two pair (crazy lens and circle lens 29,90+19,90) can I select for free pair crazy lens (29,90)?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Your free pair cannot cost more than any of the pairs that you buy.

​If any pair that you buy costs $19.90 your free pair must cost $19.90.

If you want that we add 2 pairs to your order please order a second pair now and copy the link to your free pair in the "Comment box" that you will see during checkout.

Thank you again for your orders.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I have made an order already

I have made an order already but I want to buy some lenses from your site.

DUEBA LILY BROWN FOR NATURAL HONEY EYES SIMILAR ADORE BI TONE
GEO SPARKLING BLUE AN-A52 KOREAN VENUS EYES BLUE CONTACT LENS
GEO AN-A54 SPARKLING BROWN CONTACT LENS
VASSEN JEWEL 4 TONE BROWN NEO COSMO 4 TONES QUEEN STYLE

Am I able to buy corrective prescription contact lenses?

If it is able, do I have to pay extra charge?
And how can I buy those?

And when I order 5 pairs of plano lenses and 3 pairs of corrective prescription contact lenses, can I get free lenses?

Please give me the reply ASAP.
Thank you.

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.

​​We do not sell corrective prescription contact lenses (lenses with RX/power/degree), we sell only Plano lenses without correction (0.00).

But as we want to help you if you want to buy color lenses from our shop we can order these lenses for you but our local suppliers do not allow us to order less than 5 pairs of prescription contact lenses (each pair with the same prescription).

​- The minimum order for similar lenses is 3 pairs (3 pairs of the same color AND correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

- The minimum order for different lenses is 5 pairs (different color and / or correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same.

If you want to order please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.

Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

We are sorry but our "Buy 2 Get 1 Free", "Buy 5 Get 2 Free" and "Buy 10 Get 5 Free" offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

Please contact us again if you need assistance.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

luckygirl0741's picture

wow! Just received my lenses

wow! Just received my lenses and just wow.. The packaging was soo cute and the freebies are amazing! Shipping was fast, didn't even wait 2 full weeks and thanks for the extra free pare of lenses! You guys rock!! ♥

Anonymous on Solution-Lens.com's picture

Is the free shipping apply

Is the free shipping apply for Mexico?
Do you have express shipping? how much it cost?
Greetings

solutionlens's picture

​Dear customer, ​Thank you

​Dear customer,

​Thank you for your message.

If you want that we send orders by Express mail to your country you must type "EXPRESS" in the "Comment box" box that you will see during checkout but:
- you cannot pay with Paypal (you must select 2checkout)
- you cannot choose free pairs
- we are not responsible in case of problems with your customs or if you have to pay tax to receive your orders

But if you want to choose free pairs or pay with Paypal we will send your order by Registered Airmail as we do for all customers from your country and we are sure that you won't have any problem (no tax to pay). This is the only good way to send orders to your country, whatever anybody has told you or whatever you have read on any website.

Actually we do not want to send orders by Express mail because you will have to pay taxes and customs always make problems to receive Express orders. And we also do not offer free pairs when orders are sent by Express to your country because it is more expensive, so you will get only the contact lenses that you buy.

​We do not send by Express shipping orders paid with Paypal because there is a risk that your country customs ask you to pay taxes or just keep your parcel (even when we declare it as "Gift" with $15 value).

If you want that we send your order by Express shipping (7 days delivery to your country) please make an order and pay by credit card with 2checkout.

We are sorry but we won't send any warning and we won't send your order by Express mail if you do not follow any of the conditions explained in this message:
- no Express if you choose free pairs
- no Express if you pay with Paypal

Thank you for your order. ​

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Debbie's picture

Hi! I am going to order again

Hi! I am going to order again today but I have a request.. can I have different lens case included? The lens cases are not air tight at all and keep evaporating the liquid. It's fine unless I don't wear something for a week :( I had to throw out 2 pairs of dried out lenses from my last order and I had only worn them a few times each..

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will offer you a better lens case with your new order but please remember that there is no lens case that is 100% air tight, and anyway customers have to change their lens solution once a week at least even when they do not wear they contact lenses.

Please write "BEST LENS CASE" in the "Comment box" that you will see during checkout.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

im trying to confirm payment,

im trying to confirm payment, but when i put my bank account information and they sent me this sentences " The card you entered cannot be used for this payment. Please enter a different credit or debit card number."
and i dont know the reason, because i have been used my debit card to pay alot of stuff with paypal, but i got no idea why this other cannot accept my bank account

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​If you credit card does not work on Paypal you can call this company or try to pay for your order on 2checkout instead of Paypal (first option).

Please reply to this message if you still have problems.

Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Lynaroo's picture

Dear Solution-Lens, I

Dear Solution-Lens,

I received my package today and the packaging for the lens are adorable! I love the gift as well. I sent you a picture on your Instagram, @solutionlens. I will buy from this website again! I received the package very quickly, too. Thank you so much!

Anonymous on Solution-Lens.com's picture

ok thank you for your quick

ok thank you for your quick response.

Do you have a lot of the Dueba Barbie Icy Blue? How fast should I order? thank you!!! This will help me determine whether or not to place another order. thank you again.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We only inform customers when products are available or not, and now Dueba Barbie Icy Blue lenses are available.

Your order is now being packed and will be ship it tomorrow.

We will add more products if we receive a new order within 10 minutes, otherwise your new order will be shipped separately also in a Registered airmail service.

We will ship your parcel by Express only if we receive a new order within 10 minutes, before your parcel is closed.

​Thank you again.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

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