SOLUTION-LENS.COM

CUSTOMERS FEEDBACK


CLICK HERE TO TRACK YOUR ORDER


CLICK HERE TO KNOW YOUR TRACKING NUMBER


This is our customers feedback page, and you can publish all your comments about our shop but also your opinion about contact lens brands, contact lens solutions, and contact lens cases.

Please only add on this page your comments about our shop or products once you have been delivered.

If you have any question about our shop and circle lenses or need information about anything else, you can write on our color lenses FAQ page where we reply to all your questions.


 

 

HOTMAIL / MSN / LIVE / OUTLOOK

SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.

 

 

 




Comments

Anonymous on Solution-Lens.com's picture

Hi! I received my pairs and

Hi!
I received my pairs and one free!
And the pen, I loved n_n ~
I'll come back often to resell the lenses!

Anonymous on Solution-Lens.com's picture

Hello, Today my order just

Hello,
Today my order just came in the mail, but there were only one pair of lenses (blue). I though in the package woulb be 2 pairs of lenses, because I understood that if you were going to buy one pair there was another one free, and you should write the name of the pair you wanted to receive for free in the comment box when you were making your purchase.
So, please let me know, I'm waiting for your response.
Thanks in advance,
Raquel.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we have never offered any free pair when customers order only 1 pair.

As clearly explained on every page of our store our promotions are:
BUY 2 GET 1 FREE
BUY 5 GET 2 FREE
BUY 10 GET 5 FREE

Thank you again for your order.​

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

TAIRA's picture

I am trying to log in to

I am trying to log in to locate my tracking number. It will not allow me to use my established password

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.

We have sent you a private Email with the requested private details.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
​http://www.facebook.com/solutionlenscom

Anonymous on Solution-Lens.com's picture

Thank you so much, the

Thank you so much, the shipping was fast and the delivery too. Lovely packaging also.I will purchase from solution-lens.com again. :)

Sent from my PlayStation®Vita system

Anonymous on Solution-Lens.com's picture

I just received my order

I just received my order (very quickly!) and I cannot tell you how pleased I am with my lenses (deuba tony Barbies) I hope u never stop selling them, and if you do, you give warning. I will def be repurchasing in the future. your company is awesome!! fast shipping plus the cute pen and earrings and everything. it was perfect! I will be making a review as soon as I get time. thank you so much

Nurul sakinah's picture

Hi, i have already read the

Hi, i have already read the confirmation message sent to my email after i ordered. However i have waited 4 days and i still have not gotten any tracking number from you guys. I have done as instructed, which is to add your email into my contacts and i have also asked for a password for the account in solution-lens.com as i did not create a personal account when ordering. Please advise so that i can track my lenses and be home when they are sending it to my house. Thanks.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

You are right, in the confirmation message it is clearly explained that your tracking number will be found in your account if you didn't receive it because you Email service blocked our automatic message.

We have now sent you a new message with your account password and tracking number.

Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hi I got these color lenses

Hi
I got these color lenses while ago,I need an other pair but the exact same color,I think it is silver blue ,is there any way or any chance that you have a record of it so I can order it again?
Thank you
Somieh

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Last time you made an order with this Email address it was:
http://www.solution-lens.com/vassen-lily-glamour-eyes-3-tone-green-color...

Please contact us again if you need more assistance.

Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Sanjida nova's picture

Dear solution lens I ordered

Dear solution lens
I ordered 2 lens 10 days ago but it didn't come ..I didn't even any tracking number :( . What should I do?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​If you had made an order the easiest would have been to read our confirmation message that explains exactly how to track your parcel but actually we haven't received any order with your Email address.

We also do not have any order from B​angladesh where it seems that you live, so please if you have used another Email contact us again and we will send you more information about your order.

If you do not find any confirmation Email from our store or any payment transaction number from our payment service it means that you haven't confirmed any order and that you can make a new one now.

Thank you again for your purchase.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Stephanie's picture

Good day! I would like to

Good day!
I would like to apologize for another errand. Although it took quite, three lenses arrived in perfect condition. They are very beautiful and good quality. Thank you!

Anonymous on Solution-Lens.com's picture

Hello! Do u have dueba Barbie

Hello! Do u have dueba Barbie Tony contacts in light gray with the diameter 14,5?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Here is the updated list of available contact lenses, other diameters / series are not proposed anymore by the manufacturer and it is not possible to order them as we have just been notified.

​​Even though some lenses ​in the available list ​are still shown as "OUT OF STOCK" because we have a very limited stock they are actually available (we only send a notification to customers who have contacted us or pre-ordered these lenses). Also, when price is higher than $19.90 it is because we couldn't get these products from our usual suppliers and had to buy them at higher price.

​​Available contacts are: ​​
- 14.5mm
http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...
http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-...

- 15mm
http://www.solution-lens.com/dueba-barbie-tony-brown-15mm-big-size-brown...
http://www.solution-lens.com/dueba-barbie-tony-gray-15mm-big-size-gray-d...
http://www.solution-lens.com/dueba-barbie-tony-silver-15mm-big-size-silv...
​​http://www.solution-lens.com/dueba-barbie-tony-gold-15mm-big-size-golden-dueba-tony-contact-lenses.html

These contact lenses are still not available and not sold by the manufacturer anymore, not sure if they will be in the future again:
- 14.5mm
http://www.solution-lens.com/dueba-barbie-tony-light-yellow-gold-single-...
http://www.solution-lens.com/dueba-barbie-tony-light-silver-single-tone-...

​We are sorry but after contacting them again our suppliers do not know when these 14.5mm contact lenses will be available but most of our customers who try the 15mm think that the size is just perfect and that 14.5mm lenses are too small. Some who have both also prefer the 15mm (actually both 14.5mm and 15mm are smaller than what is announced by the manufacturer).

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens​​

Sanjida nova's picture

Do u guys ship to Bangladesh?

Do u guys ship to Bangladesh? How long does it take? Do we need to follow any extra step to get lens in bangladesh..or just giving our address is enough?

solutionlens's picture

​​Dear customer,​ Thank you

​​Dear customer,​

Thank you for your message.

​FREE SHIPPING 10 DAYS DELIVERY
​Shipping is always free and we send orders from Europe or Asia depending on stock and selected products ​, delivery takes around 10 days (3 days by Express). ​

​PRICE OF CONTACT LENSES
Prices are displayed in USD and ​the correct price is the one you see on each product pages, not always $19.90 for some lenses, this is why a price is written on each product page.​
Customers pay the price displayed after adding products to their cart and free lenses cannot be added to the cart​, only copy the links to the pages of the free lenses that you choose in the "Comment box" that you will see under the shipping address fields.​
​​Most of our contact lenses cost $19.90 but we are sorry that our suppliers have raised some prices and some contact lenses are more expensive because they are "Out of stock" (pre-order), But anyway as we offer a free pair when you buy 2 pairs our shop is still the cheapest on Internet. We offer the best prices for circle lenses and we are the only shop with permanent promotions and free shipping, so please take advantage of our deals and enjoy the best color lenses available on the market.​

BUY 2 GET 1 FREE
Our permanent promotions are "Buy 2 Get 1 Free", "Buy 5 Get 2 Free with Express shipping", "Buy 10 Get 5 Free with Express shipping" and all the lenses must be purchased at the same time to qualify for promotion.
You can choose any pair of lenses but if you select lenses that cost more than $19.90 the total of your order will be over $39.80, $99 and $199 (prices that you can see on our store are calculated when ordering only $19.90 contacts).
Also, your ​​ free pairs cannot cost more than the cheapest of your paid pairs: it means that if there is at least 1 pair that cost $19.90 in your order you can only choose free pairs that cost $19.90, but if your paid pairs all cost $24.90 or $29.90 you can choose free pairs that cost $24.90 or $29.90.

​- You can buy and mix any lens brands or colors to get free pairs
- Free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs​

​HOW TO ORDER​
​​To order​,​ only add the pairs that you buy to your cart and copy in "Comment box" just before payment the links to your free pairs.

All orders are shipped with a tracking number and orders of 5 pairs at least are shipped by Express mail when available to destination country (also with tracking number). ​ You must sign a receipt to receive your order.​
We declare a value of $ ​15 to avoid customs tax and never use any courier/cargo service ​as Fedex, UPS or DHL ​or you would have to pay customs duty: we only use public post office Express service and your post will deliver your parcel (need signature). Standard delivery (less than 5 pairs) takes around 2 weeks and Express delivery (5 pairs at least) takes a maximum of 5 days. ​ Our customers never had to pay any customs duty.​​

​OUR CATALOGUE
​​All the contact lenses that we sell, Geo, Dueba and Vassen brands, are some of the safest and most comfortable color lenses that you will find and they are especially recommended for sensitive eyes. We do not sell other brands because they are not as good. We offer free lens cases for every pair of contact lenses that we send, even free pairs.
​​As our shop is the easiest on which you can order contact lenses you just need to follow these links to see our complete catalogues:
http://www.solution-lens.com/catalogue-crazy-contact-lenses-vampire-cat-...
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-contact-lens-catalog-choose-your-lenses.html​

​DROPSHIPPING
​​All contact lenses must be purchased within the same order number and shipped to the same address to be eligible for free pairs. We only accept to send 5 free pairs to different addresses to people who use our dropshipping service and have already bought 10 pairs shipped to different addresses:
http://www.solution-lens.com/best-dropshipping-offer-circle-lenses-best-color-lens-drop-shipping-deal.html​

​​You can pay with by credit card on Paypal or on our bank credit card system and you do not need to open a Paypal account to use this service.​

We are waiting for your order but you can contact us again if you need any assistance.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

robbit's picture

Hi, I want to buy a lens, but

Hi, I want to buy a lens, but first, I need to know the shipping time.
I live in Brazil.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Delivery to most countries usually takes 10 days but to Brazil it usually takes 2 weeks or 3 weeks because customs clearance is very slow.

What we are sure about is that you won't have to pay any tax to receive your order because we send all orders declared as "Gift" without any invoice, this is why we are now the first supplier of Korean contact lenses to Brazil.

Thank you again for your order.

​​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

hi I have received my order

hi

I have received my order thank you i'ts good.

I want more, do u have lenses called betty boop?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we do not carry these contact lenses.​

​​​As our shop is the easiest on which you can order contact lenses you just need to follow these links to see our complete catalogues:
http://www.solution-lens.com/catalogue-crazy-contact-lenses-vampire-cat-...
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-contact-lens-catalog-choose-your-lenses.html​​

​Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Last time i order 3 pair and

Last time i order 3 pair and i didnt get any free pair!!! so what if i order some more lens now would you give my free pairs to me ? !

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Only customers who do not copy the links to their free pairs in the "Comment box" during checkout do not receive free pairs.

If you forgot to tell us which free pair you wanted we will send it with your next order.

Thank you again for your purchase.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hi solution lens! I collected

Hi solution lens!
I collected the parcel from the old address and oh gosh really receiving it made me smile thank you so, so, so much!
you can find the review here http://rivaiille.co.vu/post/88261069357/dueba-puffy-green-contact-lens-f...
I hope you're having a wonderful week (:
-Hebah

Anonymous on Solution-Lens.com's picture

Hello, i placed an order with

Hello, i placed an order with you that included a pair of tony icy blue lens that you didnt send with the rest of my package, then it was out of stock and now i see they are back again. So can you please send them? I might buy another pair of lenses so you can ship everything together, just let me know if they are indeed in stock because i saw they were back on sale, thanks.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but Tony Blue are still not available and the factory in Korea couldn't tell us when they will be.

​We can propose you these contact lenses instead and you do not need to pay anything more:
http://www.solution-lens.com/dueba-hidrocor-ice-blue-contact-lens.html

​Please reply "OK" to this message if you are interested and if you ​make a new order we will add these contacts to your parcel.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Wow! I love solution lens!

Wow! I love solution lens! shipping was fast and package had cute stickers, came with some cute goodies as well! 10/10

wlfmed7's picture

I'm from Orlando Florida I

I'm from Orlando Florida I just received my package today.The contacts are amazing I love the free cases.Im very happy and will be ordering more .Thank you :)

madelynvilla20's picture

Thank You So Much

Thank You So Much

Anonymous on Solution-Lens.com's picture

Hello solution-lens!!!

Hello solution-lens!!! Thankyou for your best service... I love those
lens they look soo natural on my eyes.. People get confused when
they see me.... Anyways ill buy again from you soon... once again
thankyou soo much.

Anonymous on Solution-Lens.com's picture

Thank you I have received my

Thank you I have received my order and now I wonder if you can get these lenses with correction for me ? Thank you.

Vassen gray face
A pair of -3.00 and another pair of -2.50
Geo tri-color green 903 cm -5.00 myopia
Geo sakura blue wi-a22 -3.00 spherical

and I wonder if you handle these with graduation:
Geo morning glory green
Geo mimi bambi blue princces

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but none of these contact lenses are available with correction.

We will send you another message if we can find them for you from another supplier.​

​Thank you again for your orders.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hello, I JUST received my

Hello,

I JUST received my contacts yesterday and I noticed that ONE PAIR of the contacts are not the ones I ordered. I ordered The Dueba Barbie Tony in Gold but I received "Sweety contact lenses in Pony Gold". I did not order those lenses and I would like to know if YOU have the contacts I ORDERED and PAID for in stock so I could return it and get sent the ones I paid for.

Thank you.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please look at your contact lenses but not at the vials and labels, then you will understand that you have received the correct products.

Contact lenses vials and stickers change from time to time and depend on the distributor, not on the brand. All our contact lenses come from Korean factories but distributors (wholesalers) have the right to use their own brand and stickers, this is why customers must check the products that they have bought and not only the vials.

Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Kawaii_daydreamer's picture

Do i get a free pair of

Do i get a free pair of contact lense when i put it on the comment box below my order thing? I sent an email but it confused me.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Yes, this is correct and you have received a confirmation message with the list of 3 pairs that you will receive.

Please try to read and understand our messages that are perfectly clear.

Thank you again for your purchase.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Será seller,please could you

Será seller,please could you check this?i Bread that before 10 dropshipping órders i have 5 Free más i already payed for 13 dropshipping orders

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We usualy consider orders as dropshopping orders only from the first time when customers inform us that they are dropshipping orders.

But we made an exception for you, we accept all your orders as dropshipping and your total is correct (13 orders).

You can now select 5 free pairs, please just send us an Email for each new order.

​Thank you again.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

ohh i see.. thank your quick

ohh i see.. thank your quick answer.. :) i am sorry bec. this is my first time to order in your shop.. thank you again and i hope i can receive that soon.. have a pleasant evening...

Anonymous on Solution-Lens.com's picture

Thank you for sending my

Thank you for sending my order, I received it so quickly !

My eyes are dark brown. Do you have light color contacts 14.2 or 14.5 that I can wear during sleep.

Can I remove one set of contact after 8 hours and put on another pair for another 8 hours immediately--rotate every 8 hours with a clean set of lenses so that one pair does not stay on for more than 8 hours?

I am very excited about the use of color contacts and will definitely would like to order more colors in the future.

Looking forward to hearing from you,
Sincerely.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Nobody should wear contact lenses more than 8-10 hours everyday and it is not a good idea to wear them to sleep.

Contact lenses are safe only when people wearing them respect important hygiene rules.

​We recommend you these contact lenses that cover dark brown eyes:

http://www.solution-lens.com/contact-lens-catalogue-vassen-cherry-list-f...

http://www.solution-lens.com/vassen-big-puffy-3-tone-contact-lens-beauti...

http://www.solution-lens.com/vassen-pretty-kirei-series-3-tone-colored-contacts-lenses-catalogue-choose-real-dolly-eyes.html​

​Please contact us again if you need any further assistance.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

Hi seller, I wonder if you do

Hi seller, I wonder if you do not have a photo reference in the eye the lens GEOLICA Celine.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​All the photos that we have can be found on our store.

Please check online blogs if you want to see more photos of any contact lenses.

Thank you again for your order.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Aldiee's picture

Hello, I ordered a pair of

Hello,
I ordered a pair of lenses "Vassen cherry red", they are completely satisfied, shipping was fast, the lenses are good and great color! I also received some wonderful gifts: a pair of earrings and a pen. Definitely will recommend the name of this amazing site.

Anonymous on Solution-Lens.com's picture

Hello, I do wish to purchase

Hello,
I do wish to purchase a second pair of lenses so ifit is possible you may already ship my purchased pair. Thank you for reminding me of the offer anyway you have a great customers service and i will surely recommend your store to my friends.
Greetings

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please order a second pair now and copy in the "Comment box" the link to your free pair.

Thank you again for your orders.​

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

Anonymous on Solution-Lens.com's picture

I wanted to thank you for the

I wanted to thank you for the beautiful package and the nice little gifts! My contact lenses came very fast, and I am very pleased with the quality! I will definitely buy again!

Anonymous on Solution-Lens.com's picture

I recieved my order however

I recieved my order however it was not correct. I got 5 pair of dueba barbie
Lens and 4 pair of vista plus pretty blue contact lens. I didn't
receive the lens that I ordered. I need to get a refund or the correct
lens that I ordered.
Thank u

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Please read again our previous message and you will understand that you have received the correct products.

BARBIE and PRETTY are not names of contact lenses, they are distributors labels, so you have received the 5 Dueba pairs and the 2 Vassen pairs that you have bought, nothing else matters:

3x
http://www.solution-lens.com/dueba-puffy-3-tone-series-blue-contact-lens...
1x
http://www.solution-lens.com/dueba-barbie-magic-3-tone-blue-natural-circ...
1x
http://www.solution-lens.com/dueba-barbie-magic-3-tone-blue-natural-circ...
1x
http://www.solution-lens.com/vassen-stella-3-tone-color-blue-contact-len...
1x
http://www.solution-lens.com/vassen-stella-3-tone-color-blue-contact-len...

Why not looking at the lenses instead of the vials ? Then you will be able to know that you have received the correct products.

If you are still convinced that your order is incorrect please send a detailed list of what you have bought and received, lens by lens, photo by photo, then we will check again.

​Thank you again for your order.

​Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens

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