CHEAPEST CONTACT LENS SHOP SOLUTION-LENS.COM

SOLUTION-LENS.COM

CUSTOMERS FEEDBACK


CLICK HERE TO TRACK YOUR ORDER


CLICK HERE TO KNOW YOUR TRACKING NUMBER


This is our customers feedback page, and you can publish all your comments about our shop but also your opinion about contact lens brands, contact lens solutions, and contact lens cases.

Please only add on this page your comments about our shop or products once you have been delivered.

If you have any question about our shop and circle lenses or need information about anything else, you can write on our color lenses FAQ page where we reply to all your questions.


 

 

HOTMAIL / MSN / LIVE / OUTLOOK

SEND US A MESSAGE ON THIS PAGE AND COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAILS. IF POSSIBLE DO NOT USE HOTMAIL / MSN / LIVE / OUTLOOK.

 

 

 




Comments

Anonymous on Solution-Lens.com's picture

Hello! I received my first

Hello! I received my first order thank you and now I would happy if you will help me with problem that i have. I cant find the lenses from photos so its very complicated. This is photos of green lens..it is the same lens on every photo.I think that lens is something like this (options I left in photos) but i dont know..i hope you can help me with this because you know better ^_^ Thanks <3

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​These contact lenses car be:
http://www.solution-lens.com/dueba-puffy-3-tone-series-green-contact-len...
or
​http://www.solution-lens.com/vassen-vivian-3-tone-color-green-contact-lens-fusion-color-black-brown-and-green.html​

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi, I like your shop always

Hi, I like your shop always and now I want to order below lenses in -1.00 rx:

Dueba Hidrocor Crystal Blue
Dueba Hidrocor Crystal Green
Dueba Hidrocor Crystal Brown
Dueba Lily Gold
Dreamcon Mini Nobluk Gray
Dreamcon Mini Nobluk Pink

Can you supply them? How can I order?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but only these contact lenses are available with -1.00 rx​:
http://www.solution-lens.com/dueba-tony-silver-gray-single-tone-circle-c...
http://www.solution-lens.com/dueba-barbie-tony-golden-brown-single-tone-...

Please order a minimum of 3 pairs as usual and write "CORRECTION -1.00" in the "Comment box" that you will see during checkout.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

dizonaiesha's picture

I received my order the other

I received my order the other day. And my Xtra black has a chip on the side of the lens.

solutionlens's picture

​​​​Dear customer,​ ​​ Thank

​​​​Dear customer,​
​​
Thank you for your message and please believe that we are very sorry for the trouble. ​ We are also surprised as we double check every lens before shipping orders but please send us photos of your lenses to allow us to find what is the problem.

We are waiting for photos of your lenses and will find a solution to this problem quickly.​ Please send pictures of both lenses next to each other in ​ the vials or in​ a contact lens case with white background if possible and a photo of the lenses in your eyes if you have already tried them on (but do not wear the lenses if they hurt you).

Thank you for your order and sorry again for the inconvenience.

​​​​Best regards,
Your customer service
http://www.solution-lens.com

Dara's picture

My lenses arrived very

My lenses arrived very quickly. I just adored the way they were shipped with the cute Hello Kitty lens case. I'm very happy and love the good service! Great!

magnusfaith's picture

Finally got my lenses! Thank

Finally got my lenses! Thank you so much! They are soooo pretty! You guys are awesome! :)

Anonymous on Solution-Lens.com's picture

Hello, today i take my lenes

Hello, today i take my lenes and one on the box is stuck. I dont open it

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Your contact lens is stuck because of very low temperature during air transportation, it often happens and it is easy to resolve.

Please soak your contact lens vial 30 seconds in how water and shake it, then the lens will be as it is when it comes from the factory

​Thank you again for your order​s​.

Sincerely,
​http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello I have received my

Hello
I have received my contacts!!!!
Thank u

Sent from my iPhone

Anonymous on Solution-Lens.com's picture

Thank you so much, I also

Thank you so much, I also want to say that i order from you guys before, You know my last name Zahnke? But i wanted to tell you guys that i got engaged. But also, I joined into the contest as well with welling to do more reviews.<3 Thank you!!

Anonymous on Solution-Lens.com's picture

I just wanna say that your

I just wanna say that your shop was so awesome and amazing congratulations keep it up hope ill get soon that lens that i order that was akara grey i love it that one was i always use hope i get it soon.

DRGCeles's picture

My lenses arrived a lot

My lenses arrived a lot faster than expected and they're very comfortable. Thank you very much! Merry Christmas and a Happy New Year!

~Celes

Anonymous on Solution-Lens.com's picture

Hello.Thank you very much for

Hello.Thank you very much for the lens and for gifts, I was very pleased to see the surprise, I will leave a comment on YouTube, and I will recommend your company to friends.

P.S I'm sorry for the mistakes, I use a translator=)

Anonymous on Solution-Lens.com's picture

I would like to see Sclera

I would like to see Sclera lenses in your store with a low price just like all of your products

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We will try to find high quality Sclera lenses at low price and will contact you if we can sell them on our store.

Thank you again for your orders.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

i would like to know how to

i would like to know how to pay with credit card. i have mastercard .
how i add the lenses to the shopping cart?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Yes, you are right, to add the products to your cart, you need to click on "BUY NOW" button with you mouse or with your finger if you use a mobile device, and then you can use your credit card to pay online.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Thank you very much! Just

Thank you very much!

Just received my order.

So sweet of you to have pasted the cute stickers on the envelope and the little gifts of pen and plastic earrings.

Will definitely share your website with people and return for more purchases!

Thank you so much...

Sincerely
Veronica

Anonymous on Solution-Lens.com's picture

Id just like to let you know

Id just like to let you know that I love my lenses and they're very comfortable. Thank you very much for the great service too !!

miss011's picture

Hello I placed an order for 1

Hello I placed an order for 1 pair of lenses then I received an email after I purchased from you saying that I could buy another pair and still get the free pair of lenses if I bought another pair within 24 hours so I placed another order. I requested in the comments section the free lenses that I wanted. I also sent you 3 emails to make sure you received my request. I have not gotten a response so I would like to know if I will be getting the free pair of lenses.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please read your Email carefully. not only we have replied to every message that you have sent, but we have also forwarded a new order confirmation message that clearly replies to your questions and explains you everything that you have to know about your order.

Your 3 pairs have been shipped and you will receive your parcel soon.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

creatumoda's picture

thank you i'm very glad for

thank you i'm very glad for mines shops whit your site . i love the color contact that i buyed. the only point is that they took a lot to arrrive to south america , there is no ways that they can arrive faster? any way i leave you here the link of mine first review in spanish on youtube https://youtu.be/MmgRTi3QCj0

solutionlens's picture

​​Dear customer, Thank you

​​Dear customer,

Thank you for your message.

​Actually it is possible to get your order in less than 2 weeks in South-America, but the problem is that you would have to pay high customs duty (tax).

As usually our customer do not want to pay any tax, we always prefer to send our parcels by Standard airmail to any country located in South-America or to Mexico.

This way none of our customer ever had to pay any customs tax to receive any order, which is what most want.

This is very specific to South-America because we can send orders to USA or Europe in 5 days without taking any risk that customs check any parcel.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

arlene.rodriguez994's picture

Thank you so much I am glad I

Thank you so much I am glad I bought from this shop, I will purchase more and I strongly recommend to anyone

Anonymous on Solution-Lens.com's picture

Good evening, I´m very sorry

Good evening, I´m very sorry for the late response, today I picked up the RR165571968TH package from the USPS mail service, my wife is very happy with her new contact lenses and we are both very pleased with the customer service. Thanks.

Janie's picture

Hello My order will be

Hello

My order will be delivered to my home adres or to the nearest post office?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

Your order will first be delivered to your home then to the nearest post office if nobody is at home to get your parcel.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, I'm sorry, i have a

Hello,

I'm sorry, i have a other question. Last year for halloween I bought red years lenses on this site. I tried them on a few weeks before halloween and wore them 3 or 4 times since then. Are they still ok to wear now?

thank you!

regards,
Tess

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​All our contact lenses can be used during 1 year after opening the vials.

Please check your lenses carefully and try to wear them if they are still in good shape (cleaning solution should be changed once a week or twice a month at least).

If you do not feel any discomfort when trying your items you should be able to wear them one more time.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi Solution-Lens Team! I just

Hi Solution-Lens Team!
I just wanted to reach out and let you know my lenses arrived today- they are BEAUTIFUL! I'm super impressed and the shipping was so fast! Thank you so much for the opportunity to purchase them. I'll definitely be back: )

Anonymous on Solution-Lens.com's picture

I love your shop and will

I love your shop and will keep buying from you but I was wondering which contact lenses are lighter? The Dueba Barbie Tony Grey or the Dueba Barbie Tony Silver Grey? Which one is lighter than the other?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Dueba ​T​ony​ contact​ lenses are very ​natural and ​similar to the most famous lens brands​ but more comfortable to wear.

Dueba ​T​ony silver​ lenses are lighter than the gray​ ones:​
​http://www.solution-lens.com/dueba-barbie-tony-light-silver-single-tone-circle-contact-lenses-without-black-ring.html

Buy 2 Get 1 Free: you can buy 2 pairs of any contact lens (any brand any color) and choose 1 more pair for free (any brand any color).​

​Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

celebif's picture

I was a bit nervous before

I was a bit nervous before buying it but... I LOVED. Shipping was fast and I don't feel like I am wearing lenses. It is really comfortable and colors was as I expected. Thank you for al of things. You are the best and gonna buy more ^^

Anonymous on Solution-Lens.com's picture

Hi, I bought a pair of

Hi,
I bought a pair of vassen stella gold lenses a few months ago and lost the right eye lens. Is it possible that I could purchase a single replacement lens?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but we cannot sell only 1 contact lens as the price of 1 lens + shipping cost would be similar to the price of 2 lenses with free shipping.

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello (sorry I'm

Hello (sorry I'm nervous/awkward) I saw on Instagram a post that said to message yout guys if we had a blog, sorry if I'm not the right person, your contacts are just really amazing and I thought that I should message you guys since I love your contacts and I. really love your shop (sorry again for being awkward and shy it's my first time doing something like this!).

Anonymous on Solution-Lens.com's picture

OK the contacts came in a bit

OK

the contacts came in a bit earlier than I thought they would, and the package is so cute!!!
thanks for a great service and quick delivery!!!

Anonymous on Solution-Lens.com's picture

I have tried to leave a

I have tried to leave a review on your site and it isn't accepting my account information

I have just received my contact lenses. I love the colors it was what I expected and shipping was amazingly fast. But my only problem is the Diameter on them. I spefic ally wanted lenses that were only 15mm. So that's the category u clicked on to get the lenses but 2 oout of the 3 lenses I have received were 14.5mm (Keep in my mind I saw these pictures and read the descriptions saying they were 15mm) maybe some of the lenses need to be updated. So I was really disappointed in that. I have already opened them so I can't possibly send them back. Just thought I'd leave this so others won't be disappointed and that this issue could be fixed . These were the 2 lenses that claimed to be 15mm but on the bottles it says 14.5mm.

http://www.solution-lens.com/vassen-lily-glamour-eyes-3-tone-green-color...

AND

http://www.solution-lens.com/vassen-big-puffy-3-tone-series-gray-contact...

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry if it has not been explained to you before but actually the difference between 14.5mm and 15mm is so small that most people cannot see it, and it seems that you also cannot see it because the contact lenses that you have received actually have a 15mm diameter.

Yes, you have received the correct products even it the label / sticker shows 14.5mm.

The reason why it is written 14.5mm on the label is that 15mm contact lenses are not legal in many countries, so to be sure to be able to sell them everywhere the company prints 14.5mm labels.

Thank you again for your message, we hope that you feel better and we really appreciate your feedback.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I have entered my order twice

I have entered my order twice and ea time I fail to receive a order confirmation #. I don't want to keep putting my Visa # out there if its not reaching you. Please let me know if my order for 1(one) pair of Sakura Red Hot lenses has been placed.
Thank you,, Trayce

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry but you haven't followed our instructions and you haven't reached the last page that you need to confirm to send your payment.

Please try again and you will see a confirmation on your screen, then a confirmation Email will be sent within few minutes.

​You can pay for your order on our bank system but if you do not want to use your credit card you can also use Paypal.​

Thank you again for your order.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi, I purchased the DUEBA

Hi, I purchased the DUEBA MIYABI HAZEL CONTACT LENS and the DUEBA MIYABI GRAY CONTACT LENS a few months back. I was hoping i could send you pictures of how amazing they look. I also would like to tell people how natural they look and i always receive tons of compliments asking if those are my real eyes. Please let me know how i can do so.

Thank you so much
Amal

Anonymous on Solution-Lens.com's picture

hey, first of all i have to

hey,
first of all i have to say that i really like this page.
The only thing which bothers me is that u guys don´t have EOS lenses which i ware most
of the time.... if you could add that to your list that would be great !!!! :)

Thank you

DRGCeles's picture

Hello, thank you very much!

Hello,

thank you very much! Safe and fast delivery as always, the lenses are beautiful and very comfortable. Thank you very much for the gifts, too. I can't wait to buy from you again. :)

~Celes

Anonymous on Solution-Lens.com's picture

Thank you very much!

Thank you very much! Everything arrived in time and safe. I really appreciate
the Hello Kity case, too! Woaaah, so cute (^_^). I'll definetely buy my lenses
from you now.

Anonymous on Solution-Lens.com's picture

Always a pleasure to buy from

Always a pleasure to buy from here. packages always arrive in excellent time. Im sorry that Im typing this again, but the previous message had loads of mistakes. I sent it by mistake before correcting them.
So yeah. How do i post a video, blog, instagram etc review on here?

solutionlens's picture

Hello, Thank you to make a

Hello,

Thank you to make a review of our products and shop.

You must publish a video AND a blog called: “COLOR CONTACT LENS SHOP REVIEW SOLUTION-LENS.COM”, here is how to do:

1- Download 5 pictures (at least) of the contact lenses that you like on our shop
2- Upload these pictures on Youtube to make a video (select Photo slideshow):
http://www.youtube.com/upload
3- Upload these pictures on Blogger and/or Tumblr and/or Facebook (not on your timeline) to make a blog page, please follow these links:
http://www.blogger.com
http://www.tumblr.com/new/blog
http://www.facebook.com/pages/create
4- Add a link to this page on your blog and video descriptions, add a text to invite readers to join our giveaway:
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...
5- Send us the links to the created page and video + your name & shipping address, then we will send you the pair of contact lenses that we select for you
6- Add our Email address to your contacts list to receive our reply:
contact@solution-lens.com

​- ​NO REPLY FROM US? Just wonder what you forgot or what you have done wrong before sending a new request because we do not reply to incomplete messages.

Conditions:
- Your blog, Youtube or Facebook pages must be public, we do not accept reviews if visitors need to login to see your review.
- We only offer plano circle lenses without correction (0.0).
- You are not allowed to delete your review for any reason after you publish it and the online shops community will be informed if any review is deleted by reviewers who received free contact lenses.
- if you make a good review we will send you as many pairs of lenses as you want to review and we will also inform other shops that you are a good blogger who deserves free products. If you do not make the promised review you will never be able to get any free products from any online shop because all shops share details of dishonest bloggers.

​If you do not want to follow our instructions you can buy a pair of contact lenses to make a review and we will send you the free pair that you want without conditions after you publish your review. If you want to review a pair that you choose this is the only solution because if we send your free pair first we select the one that we want.

Thank you for your reply and do not forget to add our Email address to your contacts or you won't receive our next messages.

Lovely eye blink,
​http://www.solution-lens.com

Anonymous on Solution-Lens.com's picture

Hello dear, I need more dueba

Hello dear,

I need more dueba hidrocor gray as I bought from you before. 10 pairs.
When they back to the stock again?

Thank you!

Enviado desde myMail para iOS

Post new comment

The content of this field is kept private and will not be shown publicly.
Fill in the blank

 

 

BLUE KOREAN CONTACT LENS GRAY KOREAN CONTACT LENS GREEN KOREAN CONTACT LENS RED KOREAN CONTACT LENS CRAZY KOREAN CONTACT LENS PURPLE AND PINK KOREAN CONTACT LENS BROWN KOREAN CONTACT LENS GOLD KOREAN CONTACT LENS BLACK KOREAN CONTACT LENS

EASY BUY CLICK HERE

WE CHOOSE FOR YOU - JUST SELECT YOUR COLOR


CLICK HERE TO FOLLOW US

WHAT YOU HAVE SEEN

Nothing has been read yet.

NEW PRODUCTS THIS MONTH

NEO VISION SOLANG GRAY CONTACT LENS
NEO VISION SOLANG GRAY CONTACT LENS
NEO VISION SOLANG GRAY CONTACT LENS
$29.90
NEO VISION SHIMMER GRAY CONTACT LENS
NEO VISION SHIMMER GRAY CONTACT LENS
NEO VISION SHIMMER GRAY CONTACT LENS
$29.90
MIMI MINI FEAR GREEN CONTACT LENS
MIMI MINI FEAR GREEN CONTACT LENS
MIMI MINI FEAR GREEN CONTACT LENS
$29.90
MIMI MINI FEAR GRAY CONTACT LENS
MIMI MINI FEAR GRAY CONTACT LENS
MIMI MINI FEAR GRAY CONTACT LENS
$19.90
MIMI MINI FEAR BROWN CONTACT LENS
MIMI MINI FEAR BROWN CONTACT LENS
MIMI MINI FEAR BROWN CONTACT LENS
$19.90
SAFE CONTACT LENS SHOP FREE DELIVERY