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CUSTOMERS FEEDBACK - GIVE YOUR OPINION This is our customers feedback page, and you can publish all your comments about our shop but also contact lens brands, contact lens solutions, and contact lens cases. Please only add on this page your comments about our shop or products once you have been delivered. If you have any question about our shop and circle lenses or need information about anything else, you can write on our color lenses FAQ page where we reply to all your questions. You can ask anything you want even if you haven't purchased cosmetic lenses yet on Solution-Lens.com. |
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CONTACT LENS NEWS AND INFORMATION
- GEOLICA WHOLESALE COLOR LENS, ORDER GEOLICA CONTACT LENS ONLINE RETAIL OR WHOLESALE
- CONTACT LENS DELIVERY TO RUSSIA, BEST ONLINE SHOP TO ORDER COLOR LENS FROM RUSSIA
- CIRCLE LENS TO CANADA, FREE DELIVERY OF NON CORRECTIVE CONTACT LENSES TO CANADA
- CONTACT LENS SHOP THAT DELIVERS TO MEXICO, FREE DELIVERY TO MEXICO BUT DELAYS DUE TO SLOW CUSTOMS CLEARANCE
- OFFICIAL DUEBA CATALOGUE, EVIDENCE THAT DUEBA BARBIE TONY CIRCLE LENSES ARE AUTHENTIC PRODUCTS FROM DUEBA KOREA
- NEW VASSEN CONTACT LENS: KOREAN VASSEN CARA ANIME CIRCLE LENSES
- DUEBA BARBIE TONY 14.5MM AND DUEBA BARBIE TONY 15MM ALL COLORS: BROWN, GOLD, GRAY, SILVER
- DUEBA TONY CONTACT LENSES SOON AVAILABLE, ORDER NOW DUEBA BARBIE TONY BROWN COLOR LENS AND DUEBA BARBIE TONY GRAY COLOR LENS
- EASY VALENTINE'S DAY DESSERT IDEA, SWEET AND CUTE MINI HEART FROM OREO CAKESTERS
- SOLUTION-LENS.COM GENUINE CONTACT LENS AND MOST RELIABLE ONLINE SHOP FOR KOREAN COLOR LENSES
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Comments
Hello!!I complete my
Hello!!I complete my order,but i cant find CVV code on my card,where it is on maestro cards ?
Dear customer, You can pay
Dear customer,
You can pay online even if you do not want to open a Paypal account: just use your credit card, but you need to have a CVV number on your card (some MAESTRO cards do not have it).
If you want to order online without a credit card you can still use Paypal, but you need to link your Paypal account to your bank account, it's very easy, then the money will be sent to us from your bank account through Paypal safe process:
http://www.google.com/search?q=paypal+echeck
First open a Paypal account and link it to your bank, then order online and choose to pay with Paypal.
If you do not want to pay online you need to order 2 pairs (+ 1 free) or 5 pairs (+2 free) to send your payment by Western union or bank transfer.
Please send us:
- The list of 3 or 7 pairs of contact lenses that you want to order
- Your complete name and delivery address
Then we will confirm your order and send you all information for payment.
Please contact us again to tell us what you have decided or if you have any other question.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
hi. i'm writing beacuse i
hi. i'm writing beacuse i don't have an account, when i paid i do it by paypal and the email that i receive say i can check the tracking number, but then i go to my account and click on forgot you password and put my email but i don´t receive anything, then i tried to create a new account but i can't beacuse say that email has been register, what can i do?
Dear customer, Thank you for
Dear customer,
Thank you for your message.
The problem is that you are using Hotmail and without notification Hotmail blocks many messages without even sending them to SPAM folder.
Please add to your contacts list our Email address that is shown on top of this page but also at the bottom of every page.
We will send you a message with you account password as well as your tracking number.
Thank you again for your order and sorry for the inconvenience caused by Hotmail.
Kind regards,
http://www.solution-lens.com
Thankyou for the smooth and
Thankyou for the smooth and hassle free transaction. Great product and customer service.
I ordered Dueba Barbie Brown.
I ordered Dueba Barbie Brown. One of my pairs is defective and won't stay on pupil. It doesn't move naturally with my eye. The other one is okay.
Dear customer, Thank you for
Dear customer,
Thank you for your message and please believe that we are very sorry for the trouble.
We are also surprised as we double check every lens before shipping orders but please send us photos of your lenses to allow us to find what is the problem.
We are waiting for photos of your lenses and will find a solution to this problem quickly.
Please send pictures of both lenses next to each other in a contact lens case with white background if possible and a photo of the lenses in your eyes if you have already tried them on (but do not wear the lenses if they hurt you).
We really need clear photos to send them to the manufacturer so please take care to send good photos on which we can see what is the problem.
Thank you for your order and sorry again for the inconvenience.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
Hello: Thank you for your
Hello:
Thank you for your quick response! I went on your website and read that some lenses just need to be turned inside out because they are on the wrong side. That was the case here! Problem solved.
I really do appreciate your customer service and will be recommending solution-lens to everyone I know interested in lenses.
Thanks again,
Jaqui
Hello again! I tried the
Hello again!
I tried the lenses on again today with lots of solution & eye drops and they felt good! Much better than yesterday. I changed the review today after noticing this pleasant surprise. Once again I am sorry for any trouble caused.
Sincerely,
Hi! I just bought some
Hi! I just bought some contact lenses about ten days ago and i ha ve already received them :) i was just wondering if i do a seperate review for 6 seperate pairs will i get 6 free pairs after my reviews? Thank you and i will be waiting for your response :)
Hello and thank you for your
Hello and thank you for your message,
You can review a maximum of 3 pairs of lenses to get 3 free pairs but we need to approve reviews one after each other to confirm that you can make the next one and get one more free pair.
Each review must be done on different websites, it means at least:
- 1 review on your blog or website
- 1 review on Facebook
- 1 review on Youtube
But if you do not have a blog, website, Facebook, or Youtube, you can send us the text and photos of the review to publish it on our shop blog.
You can publish photos and video of each lens on your blog, website, facebook and youtube, but we do not want people to only publish videos on Youtube, or only reviews on their blog/website, or only on Facebook. We need different channels and any idea is welcome.
You are of course free to write what you want but to help people without enough inspiration here is what we think a good review should include to be interesting for readers:
- Title should start with: SOLUTION-LENS.COM REVIEW + name of contact lenses that you review
- What is the natural color of your eyes and style
- What are you favorite contact lenses colors and brands
- Do you often wear color lenses (which brands?)
- Where did you find Solution-Lens.com (Google, Facebook, Youtube, Tumblr, friends...)
- What contact lenses you like on our store (put photos and links)
- Is our website easy to visit / browse
- Is our customer service good / quick
- Your opinion about lens color
- Your opinion about lens comfort
- Your opinion about lens enlargement
- Your overall opinion about the lenses
- Your overall opinion about our store
- Reminder: do not forget to show photos of the received parcel, photos of lenses in vials, photos of contacts in lens case, photos of you wearing lenses and share your review link on forums, blogs, Twitter, Facebook and other websites :-)
Bloggers who want to add a banner on their blog or website can find it here:
http://www.solution-lens.com/solution-lens-com-banners.html
Please reply to this message when your review is ready and also send us the link of a free pair that you want to receive.
Lovely Eye Blink,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
I just received my colored
I just received my colored contact lenses within' a week! I'm so very happy with them as well as with the fast, professional and fantastic customer service. And I also love the extra two gifts with the cute, pink, adorable pen and the pair of earrings, that's so kind of you guys. & The case that the contacts came in was absolutely beautiful. The purchase deals are amazing with a variety of colored contacts lenses and circle lenses to choose from.
I will definitely purchase more contacts in the future and I would highly recommend this website to anyone.
Thanks Solution-Lens!
Hi, i was just wondering how
Hi, i was just wondering how long it takes to ship your product to Australia?
Thankyou xx
Dear customer, Thank you for
Dear customer,
Thank you for your message.
Delivery to your country usually takes 10 days by Standard airmail and it's free.
If you wish to receive your order faster please buy 5 pairs (+2 free) and we will send your order by Express mail (5 days delivery maximum).
If you order less than 5 pairs but still want Express delivery please add Express shipping cost to your cart:
http://www.solution-lens.com/color-contacts-shop-express-shipping-circle...
We send all parcels declared as "Gift/Sample" in anonymous envelopes for faster clearance and you won't have any customs duty to pay.
Thank you for your order.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
I made a tumblr review ^-^
I made a tumblr review ^-^ http://misaputrify.tumblr.com/post/49448067028/solution-lens-com-review thanks!
Hello, Thank you for your
Hello,
Thank you for your review but you miss some important points.
- Every review must have links to our shop and to our giveaway:
http://www.solution-lens.com/circle-lens-giveaway-solution-lens-com-get-...
- Can you please add bigger photos of your eyes or send us big size photos by replying to this message by Email?
Also we would appreciate if you could copy some of these questions and reply on YOUR BLOG, not by Email:
- What is the natural color of your eyes and style
- What are you favorite contact lenses colors and brands
- Do you often wear color lenses (which brands?)
- Where did you find our store (Google, Facebook, Youtube, Tumblr, friends...)
- What contact lenses you like on our store (put photos and links)
- Is our website easy to visit / browse
- Is our customer service good / quick
- Your opinion about lens color
- Your opinion about lens comfort
- Your opinion about lens enlargement
- Your overall opinion about the lenses
- Your overall opinion about our store
- Reminder: if you didn't do it yet do not forget to show photos of the received parcel, photos of lenses in vials, photos of contacts in lens case, photos of you wearing lenses and share your review link on forums, blogs, Twitter, Facebook and other websites :-)
Bloggers who want to add a banner on their blog or website can find it here:
http://www.solution-lens.com/solution-lens-com-banners.html
If you want to make a new review we accept a Youtube review as you have already done a blog review: please send a Youtube link where you speak about our giveaway.
Thank you again.
Lovely eye blink,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
I would like to know how come
I would like to know how come addressed the company name on the envelope, because I'm having problems with my order. How is written the sender ? I need this to solve the problem here in my country. Thanks!
Dear customer, Thank you for
Dear customer,
Thank you for your message.
We have sent you a private Email with more information but we are sure that there is no problem with your order. Just contact your post office and you will receive it within few days.
Thank you for your order.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
Dear customer service, I
Dear customer service, I decided to "WAIT" for my contacts but in doing so I wanted to change the size of the lenses to a smaller size .. I need the regular size ... not the 15mm. My pupils are small .. Please let me know if I can change the size .. I await your response .. Thank you.. Peter
Sent from my iPhone
Dear customer, Thank you for
Dear customer,
Thank you for your message.
We will check our stock and send you smaller Tony lenses if they are available.
If we do not have these lenses now we will get them within 10 days as we are waiting for a shipment from Korea.
Thank you again for your order.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
Thanks so much for taking
Thanks so much for taking care of my order. Received items in less than a week. Awesome service and products.
HI! thank you for the
HI! thank you for the response... there's not a problem in the circle lenses i was think that it was broken beacuse i see a line into, and it hurt me but it was a lash... forgive me the inconvenient ... the lenses are fabulous... i really like it... thank you
you made my day ......facts
you made my day ......facts speaks louder than words,everything was perfect!!!!!!!
thank you....
I am so happy with the
I am so happy with the fantastic customer service, the excellent quality and exceptional selection and great prices at Solution-Lens.Com. I am totally having fun with changing my look with your quality lenses. I have nothing but appreciation and thanks for Solution-Lens.com.
Hello, today I got a delivery
Hello,
today I got a delivery from you and I was pleasantly surprised by the amazingly awesome package and supercute gifts. Just wanted to let you know how happy I am with your service! This is definitively the best order I've made online. I'll surely recommend your site to my friends! Thank you so much and keep up the good work:)
Best wishes,
A happy customer
hi! i buy 2 pair of lenses
hi! i buy 2 pair of lenses and one them, the blue one is like broken ... what can i do? O.o
Dear customer, Thank you for
Dear customer,
Thank you for your message and please believe that we are very sorry for the trouble.
We are also surprised as we double check every lens before shipping orders but please send us photos of your lenses to allow us to find what is the problem.
We are waiting for photos of your lenses and will find a solution to this problem quickly.
Please send pictures of both lenses next to each other in a contact lens case with white background if possible and a photo of the lenses in your eyes if you have already tried them on (but do not wear the lenses if they hurt you).
We really need clear photos to send them to the manufacturer so please take care to send good photos on which we can see what is the problem.
Thank you for your order and sorry again for the inconvenience.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
How can you deliver so
How can you deliver so quickly ? You are the best and I will order again, thank you so much to make me pretty :-)
I made a TUMBLR review and
I made a TUMBLR review and you told me that it is not public but I do not understand what to do ?
Hello, Sorry but we
Hello,
Sorry but we previously didn't check you review without being logged in TUMBLR.
Your review cannot be seen by someone who has no TUMBLR account and you need to modify this:
https://www.google.com/search?q=how+to+make+tumblr+public
Please LOGOUT from your tumblr and you will see that SOMEONE WITHOUT TUMBLR ACCOUNT cannot see it (visit your blog with another browser and you will understand).
Someone without a TUMBLR account is redirected to this page:
https://www.tumblr.com/login
Visit the Tumblr blog setting page and uncheck "Password protect this blog".
Your Tumblr must be public if you want that people coming from Google read your review.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
In order to get the buy 2 get
In order to get the buy 2 get 1 free deal, is it required to buy them at the same time? Or is it possible to buy a pair one day then at a later date buy the second pair and receive the free pair with the second order?
Dear customer, Thank you for
Dear customer,
Thank you for your message.
As you can guess 2 pairs of contact lenses must be bought at the same time to be able to choose a 3rd fee pair.
Thank you for your order.
Kind regards,
http://www.solution-lens.com
INCREDIBLE! Seriously, you
INCREDIBLE!
Seriously, you service and communication was absolutely amazing!! Your postage was great too, i asked you before how long it would take to ship to Australia and you said 2 weeks, in took 1!!!! AND THE CONTACTS!!! OMGGGGGG!!! They are amzing!!! They are the first contacts i have ever had that are so comfortable and actually look natural!!! I actually cannot believe it i am in such awe with you guys!! I just wish i could give you a hug hahahha!!! But since i cant, i just want you to know how thankful and grateful i am for you service and product! So glad i found you guys! Im so happy!! THANKYOU THANKYOU THANKYOU hehehe!!! oh and ps. Thankyou for the cute little gifts hahahha they were so cute!!! You guys rock and should be very proud of yourself!!!
Raquel xx
Hello, I received a defective
Hello,
I received a defective pair of lenses. The base curve is way off and they slide all over my eye, and even fall out of the eye. I have made sure the lenses are not flipped. Please send a replacement pair of the Dueba Tiny Puffy Greens.
Dear customer, Thank you for
Dear customer,
Thank you for your message and please believe that we are very sorry for the trouble.
We are also surprised as we double check every lens before shipping orders but please send us photos of your lenses to allow us to find what is the problem.
We are waiting for photos of your lenses and will find a solution to this problem quickly.
Please send pictures of both lenses next to each other in a contact lens case with white background if possible and a photo of the lenses in your eyes if you have already tried them on (but do not wear the lenses if they hurt you).
We really need clear photos to send them to the manufacturer so please take care to send good photos on which we can see what is the problem.
Thank you for your order and sorry again for the inconvenience.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
hey there! i need contacts
hey there! i need contacts for dark eyes that do not swim around in my eye, all other ones do move around. i think it might be about the base curve - have you ones in bc 8,7?
and: how long does it take to ship to germany? how much is the shipping?
Dear customer, Thank you for
Dear customer,
Thank you for your message.
You need to select the correct base curse for your eyes and only a doctor can tell you what is your base curve.
Each product page on our store shows the lens base curve, so please only select items that have the needed base curse.
As our shop is the easiest on which you can order color lenses you just need to follow these 3 links to see our complete catalogues and select the lenses that you like:
http://www.solution-lens.com/how-choose-contact-lens-complete-geo-contac...
http://www.solution-lens.com/how-choose-contact-lens-complete-vassen-con...
http://www.solution-lens.com/how-choose-contact-lens-complete-dueba-cont...
You are welcome to contact us again if you need any assistance and thank you for your order.
Best regards
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
3 DAYS DELIVERY TO PORTUGAL,
3 DAYS DELIVERY TO PORTUGAL, YOU ARE THE BEST AND YOU WERE RIGHT, FEDEX HAS NEVER BEEN FASTER THAN YOUR POST OFFICE EXPRESS SERVICE AND I WILL NEVER ORDER AGAIN ON OTHER SHOPS BECAUSE THEY DON'T KNOW ANYTHING ABOUT THEIR BUSINESS !!!
hello!! i wanted to thank
hello!!
i wanted to thank you! i got my lens really fast and those little gifts you added were so cute ^^
even though we had a problem with the mail offices and it took 1 month until i got my parcel, i'm really happy with the service! those Geo lens look great and they are authentic ^^ i have tried them and i'll like them ^^
i hope i'll be able to do more buisness woth you in the future!
thank you very much.
my lens have arrived,the
my lens have arrived,the model is: DUEBA BARBIE KING SIZE CIRCLE AQUA BLU, they are beautifull! btw, compliments for your customer service, and thank you for the great communication =)
Very good lenses :) I
Very good lenses :)
I purchased a dueba tony light grey,i love it :)
Regards
What are a list of contacts
What are a list of contacts that I can get with a diameter of 13.8?
Dear customer, Thank you for
Dear customer,
Thank you for your message.
We do not offer real 13.8mm contact lenses and the smallest we have are:
http://www.solution-lens.com/catalogue-dueba-barbie-tony-single-tone-bes...
It is written 14.5mm on the label by the manufacturer for some marketing reasons (Asian customers like bigger lenses) but they are actually smaller, around 14mm.
These contacts are best seller contact lenses on our store for people who do not want very big eyes and we are sure that you will love them.
Please contact us again if you need any other information.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
The site states that all
The site states that all lenses are sent as gifts, but my order is now in customs and I am unhappy about this.
I will now have to pay import fees and am somewhat dissatisfied with the service.
Dear customer, Thank you for
Dear customer,
Thank you for your message.
Sorry if we didn't explain well but even though we send all parcels declared as "Gift/Sample" with $15 value all parcels coming from abroad have to go through customs (orders from any country and from any shop).
But because we declare all parcels as gift we never had any customer who had to pay for customs duty.
And usually clearance is faster because customs immediately see that there is no money to make on your parcel, but it can happen that clearance is delayed for any reason because it only depends on the customs officer who will handle your parcel. It is the rule for any parcel sent from abroad and nobody can change it.
Your parcel just arrived at customs office today and we are sure that it will be released within 1 or 2 days, so please do not worry as we are sure that you will receive your order quickly without having to pay anything more than the products that you have bought.
Thank you again for your order and please wait a little bit more, we are sure that you won't be dissatisfied anymore.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
My orders has arrived. Thank
My orders has arrived.
Thank you very much for the gifts.
See you at the new shopping.
My order finally arrived! You
My order finally arrived! You were right, I only had to wait a few more days. Anyways thanks, I really love the lenses, and the cute little gift. You are awesome :)
Hi Guys, I just had an
Hi Guys,
I just had an enquiry about my order which is - Order 7757, i paid everything and in my account status it says that it is complete, but in my bank account the money doesnt seem to have come out so i would just like to make sure or confirm that you guys have recieved payment for Order 7757 and that you have sent my order out, and maybe its my bank that is just delaying to update my info ?
Thankyouu xxx
Dear customer, Thank you for
Dear customer,
Thank you for your message.
We confirm that your payment has been received and that your order has already been shipped.
Thank you again for your order.
Best regards,
http://www.solution-lens.com
http://www.facebook.com/buy.solution.lens
Hi guys, I'm me again. I love
Hi guys, I'm me again. I love your store, I always buy from you. I bought 7 times from here, always 3 pairs of lenses. My order 7248, placed on march 14th hasn't arrived yet. The tracking number is RR061114151TH. Please help me. Cause always your packages arrive in South America 2 weeks, 14-15 days exactly... and my order 7370 placed AFTER that one has already arrived! Please please help me u.u I don't want to lose my almost 40 dollars :( I know you will help me... I'll always buy from you, your service is excellent. Thank you in advance.! I'll wait for your answer!
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