CHEAPEST CONTACT LENS SHOP SOLUTION-LENS.COM

Solution-Lens.com

Customers Feedback

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Please share your opinion about our products and service.

As we think that every customer is a chance to improve our offers, we appreciate all your comments, positive or negative, thank you for the feedback.

For private messages please use the shop contact form.

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Comments

Anonymous on Solution-Lens.com's picture

Hi, so i just recently

Hi,
so i just recently received my order from you, which was supposed to consist the Dueba- Tony: Grey 14.2 Dueba- Tony: Gold 14.2 & the Dueba- Hidrocor: Grey (the Tony Gold being received as my free lens.)
However after looking over my order with you, ive realised that one of my items is wrong atm!!? so ive already received the 2 Dueba Tony in both Grey & Gold, but im missing the Dueba Hidrocor in Grey tho...? Instead receiving a different item, which is actually your Princess Series Mimi: WMM-303 P0.00 (pretty sure its a green pair of contact lens)
Therefore was wondering IF theres something you can do about this, in order to exchange the mistaken contact lens i received & actually have the one i originally ordered to begin with instead...? OR prehaps able to exchange it for your Dueba Hidrocor in Green instead, since i dont think my Tony Grey suits me too well atm either, but thats completely up to you tho... ill just be happy IF u could just exchange this one ive received -to the one ive order at least...?
Thank-You!!

CHEERs~ kim ho!!!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We have checked again the products that have been sent to you and we are sure that you have received the correct items. Please check the contact lenses and not any label or sticker, that can be changed anytime without notice by the Korean manufacturers.

If you are still not sure, please send us clear photos of all the products that you have received, and we will check again. We need photos of the lenses and photos of the vials + stickers.

Thank you again for your order.

Sincerely,
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I love the contacts! Thank

I love the contacts! Thank you very much for the pen and small woven box and also the keychain❤️the shipping was so fast and perfect I Love is so much you guys are the best❤️!!! :)

Anonymous on Solution-Lens.com's picture

I have had a relative buy

I have had a relative buy some contact lenses from your store and they had a very good experience wearing your contact lenses and said they were very good quality. I have not bought anything from your store but I am definitely planning too.
Have a great day ^~^

Anonymous on Solution-Lens.com's picture

Awesome lenses, great for

Awesome lenses, great for costuming. I'm very happy with your service and will order from you again the next time I need lenses.. Thank you.

solutionlens's picture

Hello, Thank you for your

Hello,

Thank you for your message.

If you want to receive a gift pair, can you please vote for us or make a review ?

Thank you again.

Lovely eye blink,
http://www.solution-lens.com

Anonymous on Solution-Lens.com's picture

I was very happy with the

I was very happy with the website and the contacts. The contacts were wonderful, comfortable, price nicely and the shipping was fairly fast. Thank you for the extra little gifts in the package they were very cute! I look forward to purchasing again and telling my friends about your website!

Anonymous on Solution-Lens.com's picture

Hi, I am a regular customer

Hi,

I am a regular customer and I was just wondering why you guys put the price up of the pure brown lenses up from $19.90 to $49.90? I used to always buy those lenses from your store and now it's so expensive. I just thought I'd ask as you guys said to reply if there's anything I want to know.

Thanks.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

We are sorry but the correct price is always the one that is displayed on products pages. When contact lenses cost more than $19.90 or $29.90 there is always a reason that you can know by reading the entire page.

Most of the time the reason is that some products are not available and we are sorry but it is not possible to know when OUT OF STOCK products will we available again. Korean factories do not inform distributors, so we can only wait and you can only check sometimes if products are back in stock.

But as we offer more than 2000 different contact lenses it is not difficult to find similar items, so customers who do not want to wait, pre-order or pay more, just have to find what they really like on our store.

Less than 1% of our products cost more than $19.90 and we are sorry but when some contact lenses are out of stock or when we have to outsource them, they ​cost $29.90, $39.90 or $49.90.
It means that we must get them from a different supplier in Korea and that the price won't be reduced before 3 to 6 months at least.
Unfortunately it also often happens that contact lenses that are now out of stock are not proposed anymore from the factory even after 6 months, so we cannot confirm any future availability at cheaper price.
Also, some contact lenses are always sold at higher price than $19.90 because of the manufacturer and they will never be sold at standard $19.90 price.

Anyway it is easy to know the price of each item because customers just need to add them to their cart and try to checkout.

When contact lenses are out of stock you can pre-order them by adding them to your cart as if you were ordering available items, the only difference being that you will have to wait until they become available.

We are sorry but it is not possible to exactly know when some products will be available and at what price, so the best solution is to find similar contact lenses because all brands sell similar products:
http://www.solution-lens.com/catalog/geo-contact-lens.html
http://www.solution-lens.com/catalog/dueba-contact-lens.html
http://www.solution-lens.com/catalog/vassen-contact-lens.html
http://www.solution-lens.com/catalog/dreamcon-contact-lens.html
http://www.solution-lens.com/catalog/mimi-contact-lens.html
http://www.solution-lens.com/catalog/crazy-contact-lens.html
http://www.solution-lens.com/catalog/contact-lens-solution.html
http://www.solution-lens.com/catalog/contact-lens-case.html

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your order and sorry for the inconvenience.

​​​​Best regards,
Your customer service
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, Thank you! I'm very

Hello,

Thank you! I'm very pleased with your product. I was concerned about the late arrival, but it was only because the package needed a signature and I live in a non-contact dorm hall. Next time I will just give you guys a more reliable address. Thanks again!

Sincerely a happy customer,

Jytaia

Anonymous on Solution-Lens.com's picture

Thank you so much for the

Thank you so much for the brown choco contact lens. Your service is excellent and I will always buy contact lens from you, if you continue to have the dark brown choco lens.

Thank you again

Anonymous on Solution-Lens.com's picture

I'm happy with my contact

I'm happy with my contact lenses

Anonymous on Solution-Lens.com's picture

Hello I have received my

Hello I have received my items. I am satisfied and happy :)

Anonymous on Solution-Lens.com's picture

I got my contact lenses!

I got my contact lenses! Thank you! they were all great! :D

Anonymous on Solution-Lens.com's picture

Hi! I recently received the

Hi! I recently received the "Geo flower blanket violet wfl-a71 violet contact lenses" and I am very happy with my lenses ! Thank you so much!!

Anonymous on Solution-Lens.com's picture

Thank you, I am happy with

Thank you, I am happy with your contact lens. Have you got a dark brown contact lens that can be worn for one or two weeks without taking them out> I like 15 or 16 diameter . Please reply.

Many thanks

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Contact lenses to wear more than 24 hours without cleaning them do not exist, as it if very unhealthy.

We recommend you these products that are the most comfortable lenses to wear for extended time:
http://www.solution-lens.com/vassen-komi-black-contact-lens.html
http://www.solution-lens.com/vassen-jewel-super-glamour-black.html
http://www.solution-lens.com/vassen-forest-black-best-seller-big-eyes.html
http://www.solution-lens.com/vassen-super-crystal-black-real-japan-eyes....

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your order.

Sincerely,
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

I am very happy with my

I am very happy with my purchase!

Anonymous on Solution-Lens.com's picture

I am very happy with my

I am very happy with my contact lenses, thank you! Your product was very easy to use and did nothing to my eyes after extended use, as some others have. As soon as I use my other lenses, I will most definitely order more as soon as possible!!

Anonymous on Solution-Lens.com's picture

I absolutely love your

I absolutely love your contact lenses! Can't wait to buy more!!!!

Anonymous on Solution-Lens.com's picture

Hello, Yes! i am in love with

Hello,
Yes! i am in love with the contacts i received! I really like the green and black pair i got, but the blue ones just look a little weird on me and they don't blend well with my brown eyes. overall i do really like them! thank you!

Anonymous on Solution-Lens.com's picture

Hellooo î am very happy

Hellooo î am very happy

Anonymous on Solution-Lens.com's picture

got them yesterday! they look

got them yesterday! they look amazing :)

taniabarlar's picture

I received my contacts today

I received my contacts today and they're super comfortable and look so natural!!! I loved them. I will definitely buy more. Thanks!!!

Marta 's picture

Excuse me, but I dont

Excuse me, but I dont remember my password and I try to recovery it and the page doesnt send me an email. On the other hand, I am on vacation and I would like to know about the company of transportation to stay at home.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We have sent your new password and all information about your order to your Email address.

Thank you again for your ​purchase.

Sincerely,
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi,i've also forgotten my

Hi,i've also forgotten my password and didn't manage to recovery it.i didn't receive mail from jour costumer service.Can you help me please?

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We have now sent you a password reminder.

Thank you again for your order.

Sincerely,
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Sono arrivate !!! Grazie

Sono arrivate !!! Grazie mille !!!

Anonymous on Solution-Lens.com's picture

Bonjour I am very glad to say

Bonjour
I am very glad to say you that the Lens product i have is very good, thanks to you to you be close to your customer.
Thann you

Anonymous on Solution-Lens.com's picture

Yes, i am very happy with the

Yes, i am very happy with the communication and the service I received from solution-lens.com. Thanks for keeping in touch and providing such wonderful products

Anonymous on Solution-Lens.com's picture

Hello dear, Please remind me,

Hello dear,

Please remind me, which cost will be on the parcel with one or two pairs
of lenses?

5$, right?

Thanks

Regards,
Yulia

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We usually declare a value of $10 for all orders, but if you prefer, we can write $5.

Thank you again for your order​s.​

Sincerely,
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

AdrianG's picture

Theses lenses are

Theses lenses are amazing!!!!! Can't get over the comfort of them, second review, way better than Solotica lenses!!! Wow

AdrianG's picture

O M G, JUST RECEIVED MY

O M G, JUST RECEIVED MY LENSES AND WOWWWWWWWWWWWWWWWWW IM SUPER EXCITED AND BLOWN AWAY!!!! BEST LENSES BY FAR I PURCHASED. VERY COMFORTABLE AND BLENDS WELL. UNBELIEVABLE PRICING AND IM A LIFETIME CUSTOMER. THANKS A MILLION SOLUTIONS-LENS.

ESTATIC CUSTOMER
Adrian

Anonymous on Solution-Lens.com's picture

Hello dear, When you will

Hello dear,

When you will have VASSEN MIRANDA VIOLET
http://www.solution-lens.com/vassen-miranda-series-violet-colored-contac...
and VASSEN MIRANDA GREEN
http://www.solution-lens.com/vassen-miranda-series-green-colored-contact...

back in stock?

Thank you

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We have checked all our suppliers and these contact lenses are not available anywhere:
http://www.solution-lens.com/vassen-miranda-series-violet-colored-contac...
http://www.solution-lens.com/vassen-miranda-series-green-colored-contact...

We are sorry but it was also not possible to know if they will be available again.

Thank you again for your order​s.​

Sincerely,
http://www.Solution-Lens.com

Anonymous on Solution-Lens.com's picture

Good afternoon Solution-lens,

Good afternoon Solution-lens, today I received a pair of lenses Solotica gray and I'm very happy, I'm going to make video on my Youtube channel to review and I'm going to indicate the store of vcs, tmbm I intend to buy several lenses, and when they want me to review The lenses I will be happy !!!!

Anonymous on Solution-Lens.com's picture

Hi! I love your lenses! Can i

Hi!
I love your lenses!
Can i review soe?
Thank you!

solutionlens's picture

Hello, Thank you for your

Hello,

Thank you for your message.

WE ONLY PROPOSE LIFETIME FREE PRODUCTS !
We propose you something that nobody else will propose you: unlimited contact lenses to review, as long as you do exactly what we ask you to do. But please, do not ask to change anything, you must do exactly what is asked in this message, or you won't be accepted.

What to do if you want free contact lenses ? Even if you want to post a review on Instagram when you receive your free lenses, you must first do what is asked here.
Anything else to propose ? Thank you, but sorry, we are not interested, please understand that nobody can do less than what is requested here to get free contact lenses.

NOW:
(Everything asked here is not an option, we only reply to people who send EXACTLY what is requested, no need to ask to change anything as the reply is negative)
- LIKE or SHARE this page:
https://www.facebook.com/SolutionLensReviews
- Make a blog page and a Youtube video with 10 photos from our store to announce your future review. Title of your video and blog: SOLUTION-LENS.COM REVIEW
- Send us these clear details:
EMAIL ADDRESS
NAME
DELIVERY ADDRESS
CITY - POSTAL CODE
COUNTRY
- Send us the links to the blog and video that you have created on:
http://www.youtube.com/upload
http://www.blogger.com
http://www.tumblr.com/new/blog
http://www.facebook.com/pages/create
- Share your links on Facebook, Twitter or any forum.

If you can write in 2 or 3 different languages please make new blogs for each language and we will send you more contact lenses after you publish your reviews (you must post a review in all languages for every free pair that you receive).

WHEN YOU RECEIVE YOUR CONTACT LENSES:
Publish your review and send us the links. We will show the best reviews on this page and reviewers with most LIKEs will get more free contact lenses.

Examples of reviews:
http://www.solution-lens.com/solution-lens-com-reviews.html

WE REPEAT THAT YOU MUST SEND ALL THE REQUESTED LINKS.
We are sorry but our system will send you an automatic response if you do not send what we ask, as already explained and repeated everything asked here must be done to get a free pair.
We only reply to people who send EXACTLY what is requested, no need to ask to change anything as the reply is negative). Sorry about these rules but we receive too many messages from people who do not even try to understand what we ask even when things couldn't be explained more than what we do.

Lovely eye blink,
http://www.solution-lens.com

Anonymous on Solution-Lens.com's picture

YOU SENT THE WRONG SIZE!!!! I

YOU SENT THE WRONG SIZE!!!! I ORDERED 15MM AND YOU SENT 14.5MM!!!

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​Please check your contact lenses and not the label / sticker.

You have bought and received:
http://www.solution-lens.com/dueba-barbie-tony-gray-15mm-big-size-gray-d...

​Contact lenses sold and purchased from different countries have different labels / stickers information, but contact lenses always are exactly what is displayed on our store, we never send incorrect products.
When contact lenses are displayed as 15mm on our store, customers receive contact lenses with 15mm diameter, even the the sticker / label shows anything else.

Thank you again for your order.

Sincerely,
http://www.Solution-Lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hi guys :) I hope you are

Hi guys :)
I hope you are well , I am a regular customer and I have been buying your contacts for the last 5 years and I was just about to put my next order in and I see alot has changed from when I last ordered.
Your payment is now in USD instead of AUD which makes my order over $50+ more then your deal price. And many of the contacts I used to buy are now $49.80 each pair.
How can we work around this :(
Im very disappointed to see the price increase in many of my favourite products and to top it off the total amount changes at check out too
I love your contacts and I dont want to stop buying just because they have become so much more expensive then I use to buy them at.

solutionlens's picture

Dear customer, Thank you for

Dear customer,

Thank you for your message.

​We are sorry, but as there is no cheaper shop offering the same conditions, we do not discount any of our prices. Our prices have always been displayed in USD since day 1 and we have never sold anything using AUD.

You made 3 orders since 2013 and most prices haven't changes since. Mostly only products that are actually out of stock are sold at higher prices, because we need to order them from different suppliers.

We have checked your 3 orders and ALL the products that you bought before are still sold at exactly the same price as you paid them before:
http://www.solution-lens.com/geo-super-nudy-series-gray-contact-lens-dar...
http://www.solution-lens.com/geo-color-nine-gray-an-a45-new-silver-gray-...
http://www.solution-lens.com/geo-super-size-angel-gray-xcm-215-union-gra...
http://www.solution-lens.com/geo-super-nudy-series-brown-contact-lens-da...
http://www.solution-lens.com/geo-super-nudy-series-pink-contact-lens-dar...
http://www.solution-lens.com/geo-super-nudy-series-brown-contact-lens-da...
http://www.solution-lens.com/geo-super-nudy-series-gray-contact-lens-dar...
http://www.solution-lens.com/geo-twins-3-tone-series-yh-302-blue-contact...

Only this pair is not available:
http://www.solution-lens.com/geo-twins-3-tone-series-yh-305-metal-gray-c...

As you can see, nothing has changed, and we will be please that you understand it and make a new order.

BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the "Comment box' that you will see during checkout.

Thank you again for your purchase.

Sincerely,
http://www.solution-lens.com
CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
https://www.facebook.com/SolutionLens

Anonymous on Solution-Lens.com's picture

Hello, I am extremely

Hello, I am extremely satisfied with both my purchases as the contact lenses I ordered (the dueba) look absolutely gorgeous on my eyes and are very comfortable furthermore the product arrived in under a week to the U.K., and the contact lenses also came with a contact lens case which is a bonus! I will continue to order from this website and recommend it to all my friends and family.

Anonymous on Solution-Lens.com's picture

I'm very happy thank you so

I'm very happy thank you so much ! The packaging was fanomanal ! Beyond what I had expected :) Thank you for the fast shipping and having outstanding customer service !

Anonymous on Solution-Lens.com's picture

I bought contacts from you

I bought contacts from you and received them with nice gifts , still wearing them and they where gorgeous

Anonymous on Solution-Lens.com's picture

Hey! I actually got a pair of

Hey!

I actually got a pair of circle lenses from your store. That was a great choice, I'm very satisfied. I was also nicely surprised by some extras I got in the package. For example, that cute pink pen! Positive feedback is all I can give about my customer experience with solution-lens.com :)

Anonymous on Solution-Lens.com's picture

Hi!!! I received all my

Hi!!!

I received all my lenses Pinewood Studios Malayasia, thank you so much for redirecting my order as I just arrived here two nights ago and I absolutely love your service.

I have a meeting tomorrow with the producers and director of our movie and I am going to wear the "Honey" tomorrow for this meeting, I LOVE the way it feels and looks on me.... I would love to buy a few MORE Honey please and have them shipped to Pinewood!!!

Aloha & Mahalo!!!

Anonymous on Solution-Lens.com's picture

Hi, Just received the

Hi,

Just received the order.

Thank you very much for the careful wrapping and cute hairband (it's a hairband, right?).

Please accept my sincere apologies for being impatient and nasty in the previous emails... I'm sorry.

Will continue to shop at your website. Please have more interesting promotions.

Thank you .
Veronica

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