Questions


PLEASE POST YOUR QUESTIONS ON THIS PAGE AND COME AGAIN TO READ OUR REPLY WITHIN 6 HOURS

WE ALWAYS REPLY TO ALL MESSAGES BUT

YOU MUST ADD NOW OUR EMAIL ADDRESS TO YOUR CONTACTS

Solution-Lens.com Contact

CLICK HERE TO KNOW HOW TO ORDER

Your tracking number can be found in your account.

Please read the order confirmation message that you have received to find more information.

DELIVERY IS ALWAYS FREE

Standard 10 days delivery if you order less than 10 pairs
Express delivery for 10 pairs at least
Free tracking number for all orders
Free lens cases for all contact lenses, even free lenses

NO INVOICE – NO COMPANY NAME – NO TAX

All orders declared as “GIFT” $10 value
Just as if your friend sent you a gift !
You can buy and mix any lens brands or colors to get free pairs when you order 2 or 5 pairs, free pairs can also be any lens but cannot cost more than the cheapest of your paid pairs.

NO DOCTOR PRESCRIPTION NEEDED

We only sell contact lenses that are FDA approved in USA, Europe and Asia.

NO CORRECTION / DEGREE / RX

Only plano contact lenses without correction/degree/RX.
All our products are soft contact lenses.
You can use our contact lenses during 1 year or keep them 5 years if they are not opened.

OUT OF STOCK AND PRICES

When contact lenses are not available it is written OUT OF STOCK on the page, if you order them you will have to wait 2 months to receive them.
Some lenses cost more than $19.90 and the correct price is the price displayed in cart.
All the products added to the cart must be paid at the price displayed.
The final price that customers pay is the one displayed in their shopping cart.
There is no discount available on the price that you see during checkout.

FREE PAIRS

Do not add free pairs to your cart or you will pay them: if you are eligible for free pairs copy their page links in the comment box that you will see during checkout.

PAYPAL OR DEBIT/CREDIT CARD

You can use your credit card on our bank secure payment system if you do not want to use Paypal, in case of problem try both payment systems.

CENTRAL AND SOUTH-AMERICA

We usually do not send orders by Express mail to South-America because Registered airmail is the only way to avoid customs duty there.

ONLY 100% AUTHENTIC CONTACT LENSES

FROM KOREA

Geo brand products are sold with an authenticity sticker
Check your lenses on this website:
http://www.fw1860.com/en

BUY 2 GET 1 FREE

BUY 5 GET 3 FREE

BUY 10 GET 5 FREE

If you select contact lenses that cost more than $19.90 the total of your order will be more than $39.80 for 3 pairs and more than $99 for 5 pairs. If you want to pay your 3 pairs $39.80 ADD 2 PAIRS THAT COST $19.90 to your cart and if you want to pay your 5 pairs $99 ADD 5 PAIRS THAT COST $19.90 to your cart. There is nothing else that we can do about this, if you choose lenses that cost more than $19.90 you will pay more (We remind you: Do not add your free pairs to your cart, just copy their link in the comment box before payment).

FREE CONTACT LENSES

If you want to take advantage of our “Buy 2 Get 1 Free” or “Buy 5 Get 3 Free” offers, you must write the name of your free lenses in comment box just before payment. If you forget we won’t send your free lenses alone but we can only send them with your next order, just tell us in the comment box before payment: “Last time I forgot to ask my free pairs and I want: xxx (name of your free lenses)”.

PRE-ORDER CONTACT LENSES

If you select “pre-order” lenses or “out of stock” lenses your parcel will be sent only when all the lenses that you want are available, so if you want your parcel to be shipped immediately do not choose any pre-order lens.

CANNOT BE CHOSEN AS A FREE PAIR
OUT OF STOCK, PRE-ORDER ONLY: 2 MONTHS DELIVERY
IF YOU ORDER THESE LENSES WITH OTHER PRODUCTS YOUR ORDER WILL BE SHIPPED ONCE COMPLETE: WE SHIP ALL PRODUCTS IN ONE TIME AND DO NOT SHIP FIRST WHAT IS ALREADY AVAILABLE

PAYPAL PAYMENT AND BANK PAYMENT

You can pay for your order on our bank or on Paypal.

You can pay online with Paypal even if you do not want to open a Paypal account: just use your debit card or credit card. We use Paypal as payment gateway because it is the safest and the most convenient.

You can pay online even if you do not want to pay by credit card: open a Paypal account and link it to your bank account to transfer payment amount from your bank to Paypal.

Click here to know how to pay without a Paypal account

Click here to know how to pay without a credit card

MORE QUESTIONS ?

PLEASE SEND US A MESSAGE ON THIS PAGE AND

COME AGAIN TO READ OUR REPLY IF YOU DO NOT RECEIVE OUR EMAIL


Leave a comment

Your email address will not be published. Required fields are marked *

1,434 thoughts on “Questions

    • Solution-Lens.com Customer Service Post author

      ​​​Dear customer,​

      Thank you for your message.​​

      If you want to buy ​prescription ​color lenses from our shop, we can order these lenses for you​, ​but our​ suppliers do not allow us to order less than ​3 pairs of prescription contact lenses (each pair with the same prescription).

      ​- The minimum order for similar lenses is 3 pairs (3 pairs of the same brand, color and correction) but if you want different contact lenses and / or correction the minimum order is 5 pairs.

      – The minimum order for different lenses is 5 pairs (different ​brand / ​color / correction) but you can buy only 3 pairs if you buy 3 pairs that are exactly the same​ products.​

      ​- When customers want to order ​only ​3 different pairs​ (​different brand, color or correction), the price for each pair is $39.90​:
      https://www.solution-lens.com/product/prescription-contact-lens/

      ​​If you want to order​:
      Please reply to this message to send us the list of the products that you want to order and we will check availability for you. If you want to buy 5 pairs you can mix colors and corrections but each lens of a pair must have the same power (1 pair = 2 lenses with same power). When buying 3 pairs both left and right eyes of the 3 pairs must also have the same correction.
      ​You must send us links, we do not accept photos or just lenses names.

      Price of corrective lenses is the same as the price of plano lenses, just look on each product page of our store to know how much will cost your order.

      We are sorry but our “Buy 2 Get 1 Free”, “Buy 5 Get 2 Free” and “Buy 10 Get 5 Free” offers do not include corrective lenses. You can get 5 free pairs if you order 15 pairs of lenses with correction. If you mix corrective and non corrective lenses you also need to order 15 pairs to get 5 free pairs. Also, it is not possible to buy different lenses for left and right eyes, so if you need for example -4 for left eye and -2 for right eye you must order one pair of -4 and one pair of -2.

      Then you have to wait:
      After your send us your order, we will reply you when we will find your contact lenses with the requested correction. Please be patient as we have to contact all our suppliers to get your lenses, but when we send you a message it means that the products are ready to ship.
      You will get a reply only when these products are available, so no need to contact us to ask again, thank you for your understanding.

      ​​​​​​​Best regards,
      Your customer service
      https://www.Solution-Lens.com
      CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
      https://www.facebook.com/SolutionLens

  • Samantha

    Hi I was just wondering if I buy 2 pairs of the contacts that are out of stock and are $49.90 can my free pair also be one of the out of stock $49.90 pair. Its says the free pair has to be of equal value or less but doesn’t say specifically if u can choose one of those pairs if your other 2 pairs are also $49.90. Ty

    • Solution-Lens.com Customer Service Post author

      ​Dear customer,

      Thank you for your message.

      ​We are sorry, but it is not a good idea to order products that are of out stock, especially when we have thousands of better products available.
      So we are sorry, a free pair cannot be a pair that is also out of stock.

      I​f you need help to select available products, please send us the links of the out of stock pair that you wanted.

      ​BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the ​​​​​comment ​box​​ that you will see during checkout.

      Thank you again for your order.

      Sincerely,
      https://www.Solution-Lens.com
      CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
      https://www.facebook.com/SolutionLens

  • Nora

    Hello!
    I already bought one pair of contact lenses from your store and I was really pleased with them. I wanted to ask if you’d be interested in a collaboration. I could promote your lenses, especially now, since it’s Halloween time and I’ll do a lot of spooky makeup looks.
    Let me know if you’re interested.
    Thank you!

    • Solution-Lens.com Customer Service Post author

      Hello,

      Please follow these easy steps to receive a contact lens pair.

      https://www.solution-lens.com/giveaway/

      1- Post this picture and this text NOW on Facebook, Instagram, Twitter or Youtube:

      “I will review Solution-Lens.com contact lenses when I receive the pair that they have sent me. Please follow me if you want to read it soon.”

      Picture:
      https://drive.google.com/file/d/1g8o2ymEXbbycdt_98L3Bn2mEiKCSa7sc/view

      2- Reply to this message to send us the LINKS TO YOUR PAGES with this text and picture announcing your review. Also send your complete NAME + ADDRESS and the COLOR of the contact lenses that you want to review.

      3- When you receive our parcel, please publish the complete review with many photos and your opinion. If it is good enough, we will send you another free pair to make your next review.

      4- Please wait 4 weeks to receive your parcel as the demand is high and we can only send few free pairs everyday.

      If you receive this Email again after replying us, it means that your reply was incomplete. Please send one more time all the details that we have asked, and at least send us again your name and address. If we don’t contact you anymore, it means that your free pair is on the way, no need to contact us, please just be patient.

      Thank you so much !

      http://www.Solution-Lens.com

    • Solution-Lens.com Customer Service Post author

      Dear customer,

      Thank you for your message.

      ​We are sorry, but as clearly explained on our shop, you cannot choose a free pair that costs more than any of the 2 pairs that you buy.

      Your free pair will be replaced by another one matching our conditions, but you can reply to this message if you want to select another correct free pair.

      ​BUY 2 GET 1 FREE: buy 2 items of any kind and choose 1 free product (any price but not higher price than any of the 2 items that you buy). Copy the link to your free item in the ​​​​​comment ​box​​ that you will see during checkout.

      Thank you again for your order.

      Sincerely,
      https://www.Solution-Lens.com
      CLICK LIKE ON FACEBOOK TO GET A FREE PAIR
      https://www.facebook.com/SolutionLens